Random BSODs

Page 3 of 18 FirstFirst 1234513 ... LastLast

  1. Posts : 105
    Windows 7 64-bit Enterprise
    Thread Starter
       #21

    Yes, I can uninstall the device's driver under HID devices in Device Manager. I also tried updating the driver for it via device manager. It was uninstalled for about 5 minutes before it crashed again:


    On Tue 1/15/2013 11:02:22 PM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\011513-29437-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
    Bugcheck code: 0x19 (0x3, 0xFFFFFA800E7E2950, 0xFFFFFA800E7E2950, 0x86000000)
    Error: BAD_POOL_HEADER
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that a pool header is corrupt.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver that cannot be identified at this time.



    On Tue 1/15/2013 11:02:22 PM GMT your computer crashed
    crash dump file: C:\Windows\memory.dmp
    This was probably caused by the following module: btmhsf.sys (btmhsf+0x26785)
    Bugcheck code: 0x19 (0x3, 0xFFFFFA800E7E2950, 0xFFFFFA800E7E2950, 0x86000000)
    Error: BAD_POOL_HEADER
    file path: C:\Windows\system32\drivers\btmhsf.sys
    product: Intel PROSet\Wireless Bluetooth
    company: Intel Corporation
    description: Bluetooth HighSpeed Filter Driver
    Bug check description: This indicates that a pool header is corrupt.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem. This might be a case of memory corruption. More often memory corruption happens because of software errors in buggy drivers, not because of faulty RAM modules.
    A third party driver was identified as the probable root cause of this system error. It is suggested you look for an update for the following driver: btmhsf.sys (Bluetooth HighSpeed Filter Driver, Intel Corporation).
    Google query: Intel Corporation BAD_POOL_HEADER



    It gave two dumps, what would you make of those?
      My Computer


  2. Posts : 2,573
    Win7 Ultimate X64
       #22

    Run the tool again and upload the files if you want us to take a look although it does still seem to be pointing towards the bluetooth
      My Computer


  3. Posts : 105
    Windows 7 64-bit Enterprise
    Thread Starter
       #23

    Here are is the updated SF tool .zip

    Attempted using the Verifier and it got me stuck in a boot loop
      My Computer


  4. Posts : 2,573
    Win7 Ultimate X64
       #24

    Well scanning over the surface of those dumps would seem to be suggesting a memory fault in particular your HDD
    Try running a thorough HDD check Hard Drive Diagnostic Procedure
    SeaTools | Seagate
      My Computer


  5. Posts : 105
    Windows 7 64-bit Enterprise
    Thread Starter
       #25

    Both HDD's were tested.

    They both passed the Short DST, Long DST (found out why they call it long ), generic test, and whatever else it tested for. No errors were found.

    Any other suggestions? :[
      My Computer


  6. Posts : 2,573
    Win7 Ultimate X64
       #26

    Whats the situation with your bluetooth and wireless mouse, are you still using it, did you uninstall as discussed before
    I may be tempted to remove mouse and disable bluetooth to see how it goes.
    How about safemode is it running ok in safemode, any crashes
      My Computer


  7. Posts : 105
    Windows 7 64-bit Enterprise
    Thread Starter
       #27

    Yes, and I haven't used the mouse in over a week. And no there aren't any crashes in safe mode(was in safe mode for about 4 hours)
      My Computer


  8. Posts : 105
    Windows 7 64-bit Enterprise
    Thread Starter
       #28

    This might be related, but I can't tell if it is a crash due to it not producing an error report.
    When I shut my computer down via the start menu, and occasionally when I put it to sleep via the power button or the start menu option, it reboots back into Windows rather than performing the desired function.
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #29

    Use the warranty
      My Computer


  10. Posts : 105
    Windows 7 64-bit Enterprise
    Thread Starter
       #30

    LOL. I have done that 3 times already :[
    The process goes as follows:
    RMA for repair, they send it back with new RAM, maybe a new HDD.
    RMA second time for repair, they send it back with a new MOBO.
    RMA third time, they just reinstall the OS (which was done each other time too)
    Fourth time it gets replaced with similar product.
    End result however is the same problem on a new laptop and about a month and a half of wasted time. :[

    So there's nothing in the .dmp's that suggests anything?

    Edit: Well, second time for this specific laptop. The first time was for a different make(second generation i7 and a Radeon GPU), but same model.
      My Computer


 
Page 3 of 18 FirstFirst 1234513 ... LastLast

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 17:34.
Find Us