BSOD and computer restarting Automatically

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  1. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #11

    Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card
    Code:
    fffff800`00b9ca30  fffff880`05880824Unable to load image \SystemRoot\system32\DRIVERS\bcmwl664.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for bcmwl664.sys
    *** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
     bcmwl664+0x14824
    Update it from Downloads | Broadcom.

    ELAN PS/2 Port Smart Pad
    Code:
    fffff800`00b9c918  fffff880`05da3181Unable to load image \SystemRoot\system32\DRIVERS\ETD.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for ETD.sys
    *** ERROR: Module load completed but symbols could not be loaded for ETD.sys
     ETD+0x4181
    Update it from ELAN Microelectronics Corp..

    Intel Graphics driver
    Code:
    fffff800`00b9bff8  fffff880`04d70125Unable to load image \SystemRoot\system32\DRIVERS\igdkmd64.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
     igdkmd64+0x322125
    update it from Intel Download Center.

    Scan the system for possible virus infection.

      My Computer


  2. Posts : 39
    Windows 7 Home Ultimate x64
    Thread Starter
       #12

    all the drivers are updated
    The screen just froze at the desktop . No BSOD appeared
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #13

    Every time it loads fileinfo.sys, it either shuts down or crashes.
    Event[3179]:
    Log Name: System
    Source: Microsoft-Windows-FilterManager
    Date: 2012-12-25T02:10:28.905
    Event ID: 6
    Task: N/A
    Level: Information
    Opcode: Info
    Keyword: N/A
    User: S-1-5-18
    User Name: NT AUTHORITY\SYSTEM
    Computer: Vishnu-PC
    Description:
    File System Filter 'FileInfo' (6.1, ?2009?-?07?-?14T05:04:25.000000000Z) has successfully loaded and registered with Filter Manager.

    Event[3180]:
    Log Name: System
    Source: EventLog
    Date: 2012-12-25T02:10:51.000
    Event ID: 6008
    Task: N/A
    Level: Error
    Opcode: N/A
    Keyword: Classic
    User: N/A
    User Name: N/A
    Computer: Vishnu-PC
    Description:
    The previous system shutdown at 01:16:13 on ?25-?12-?2012 was unexpected.
    It indictes that some file monitoring system is causing the mess. In most of the cases, it is the AV program's file system monitoring technique what goes over-ambitious, and does all the mess.

    Uninstall Kaspersky using Kaspersky Removal Tool.
    Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

    Download and install those, and then run full system scans with both of them, one by one.

    Is it still the same?

    Take some hardware test too .....

    ► Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight, per RAM module per slot.

    ► Stress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    ► Stress test the CPU.
    Hardware - Stress Test With Prime95
      My Computer


  4. Posts : 39
    Windows 7 Home Ultimate x64
    Thread Starter
       #14

    Done uninstalling Kaspersky and installing Windows Security Essentials and Malwarebytes AntiMalware
    The current problem I face is that at times after i close my lid for some time , the computer freezes and all i can see is a black blank screen but the computer seems to be running
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #15

    Do some USB related checks, as it may be caused by the USB devices.
    For the port, first, uninstall and reinstall the USB ports drivers.

    1. Right click on Computer icon > manage. It will open the computer management window.
    2. Click on "Device Manager" in the left pane, it will list all installed devices up.
    3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
    4. Click on one item to select, then right click and uninstall.
    5. Do the same for all.
    6. Restart the computer.
    7. At restart, windows will auto configure the appropriate drivers.

    And, Disable USB Selective Suspense too.
    USB Selective Suspend - Turn On or Off

    For the devices, first, detach all the USB devices other than the keyboard and mouse.
    Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

    Let us know the results.
      My Computer


  6. Posts : 39
    Windows 7 Home Ultimate x64
    Thread Starter
       #16

    Uninstall all together or one by one ?
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #17

    Do it one by one .....
      My Computer


  8. Posts : 39
    Windows 7 Home Ultimate x64
    Thread Starter
       #18

    Crashed again last night ! I guess it was Daemon tools again as i had installed it for around 30 mins but now its removed ...so just confirming . Here is the crash dump
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #19

    vishnu619 said:
    Crashed again last night ! I guess it was Daemon tools again as i had installed it for around 30 mins but now its removed ...so just confirming . Here is the crash dump
    Not saying it precisely, but it is SPTD that results as storport.sys error. We may conclude that the last crash was by Daemon Tools.

    Are you having more crashes after uninstalling Daemon Tools?
      My Computer


  10. Posts : 39
    Windows 7 Home Ultimate x64
    Thread Starter
       #20

    Yes crashed last night and today evening while playing Pro Evolution Soccer ! The game screen just froze and some sort of wierd sound started coming from the laptop . Here is the dump :
      My Computer


 
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