BSOD at random times while using.

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  1. Posts : 24
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD at random times while using.


    I'm using a Dell XPS9100
    Windows 7 home premium 64-bit SP1
    Intel COre i7 CPU 930 @ 2.8GHz
    4.0GB RAM
    ATI Radeon HD 5700

    I have been getting random BSOD as long as i am using the computer. The BSOD could occur during gaming, streaming online on youtube, or even just scrolling in facebook with itunes on. I have cleaned the com multiple times using cccleaner, malwarebytes, avg and such. The BSOD usually happens like 2 hours after the com is on. Usually the first 2 hours, the com is normal, after that, the BSOD would occur anytime as long as i am using it. I have left my CPU running while i'm not out, the BSOD would not occur. I have tried memtest86 and have passed.

    Sometimes, after the BSOD, the cpu would not be able to boot and the power button would start blinking in orange light, 6 short beeps. It would occur when i try to boot it right after the BSOD. I would need the leave the computer for few hours before i could restart it again.
    The computer is no longer on warranty and i have called dell but they say that they will need to send technicians to check which would cost a bit. And i am also trying not to reformat the whole computer as i am not sure if it would fix the problem and would be really troublesome with my documents.

    Thank you in advance to anyone who could aid me in this situation. This is my first thread and i am not sure this is sufficient. Please do not hesitate to ask if anymore information is required as this is all i can think off for now.

    Gordon.
      My Computer

  2.    #2

    Code:
    BugCheck 124, {4, fffffa8004ac2038, 0, 0}
    
    Probably caused by : GenuineIntel
    Code:
    ===============================================================================
    Section 0     : PCI Express
    -------------------------------------------------------------------------------
    Descriptor    @ fffffa8004ac20b8
    Section       @ fffffa8004ac2148
    Offset        : 272
    Length        : 208
    Flags         : 0x00000001 Primary
    Severity      : Recoverable
    
    Port Type     : Root Port
    Version       : 1.1
    Command/Status: 0x4010/0x0507
    Device Id     :
      VenId:DevId : 8086:340e
      Class code  : 030400
      Function No : 0x00
      Device No   : 0x07
      Segment     : 0x0000
      Primary Bus : 0x00
      Second. Bus : 0x00
      Slot        : 0x0000
    Dev. Serial # : 0000000000000000
    Express Capability Information @ fffffa8004ac217c
      Device Caps : 00008021 Role-Based Error Reporting: 1
      Device Ctl  : 0107 ur FE NF CE
      Dev Status  : 0003 ur fe NF CE
       Root Ctl   : 0008 fs nfs cs
    
    AER Information @ fffffa8004ac21b8
      Uncorrectable Error Status    : 00000020 ur ecrc mtlp rof uc ca cto fcp ptlp SD dlp und
      Uncorrectable Error Mask      : 00000000 ur ecrc mtlp rof uc ca cto fcp ptlp sd dlp und
      Uncorrectable Error Severity  : 00062010 ur ecrc MTLP ROF uc ca cto FCP ptlp sd DLP und
      Correctable Error Status      : 00000000 adv rtto rnro dllp tlp re
      Correctable Error Mask        : 00000000 adv rtto rnro dllp tlp re
      Caps & Control                : 00000005 ecrcchken ecrcchkcap ecrcgenen ecrcgencap FEP
      Header Log                    : 00000000 00000000 00000000 00000000
      Root Error Command            : 00000000 fen nfen cen
      Root Error Status             : 00000000 MSG# 00 fer nfer fuf mur ur mcr cer
      Correctable Error Source ID   : 00,00,00
      Correctable Error Source ID   : 00,00,00
    It seems there may be a problem with one your PCIe ports on your motherboard, or the device which is using the port.

    Upload a .NFO file:

    Start > Type: msinfo32 > File, Save
      My Computer


  3. Posts : 24
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Thank you @x BlueRobot,

    This is my .NFO file. while saving, it caused my msinfo32 window appear 'not responding' for like 30 seconds. it is from the same cause?
      My Computer

  4.    #4

    No, I wouldn't say so, and the file appears to be corrupt for some reason

    Graphics Card:

    Read all the steps within the hardware test tutorials very carefully, as stress tests is designed run components to their maximum capacity, in order to point out failing or faulty hardware components.

    Install and perform full scans with:

    Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation

    Please upload/update your System Specifications using:

    How old is your machine? Is the warranty still valid?
      My Computer


  5. Posts : 24
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #5

    I have just done the furmark test. The com did not enter bsod, however it froze after 53 seconds at the temperature of 70%. With the screen frozen, the CPU starts the repeat of the 6 short beeps again. Does this mean that the problem is hardware?

    It is close to 2 years old and the warranty is already over.
      My Computer


  6. Posts : 24
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #6

    U mean the nfo file is corrupted? I will try upload it again when I can start up the computer. Pressing the power button now only results in the 6 beeps.
      My Computer

  7.    #7

    The problem is hardware-related, and how long did you run the test for?
      My Computer


  8. Posts : 24
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #8

    the test ran for 53 seconds as stated on the testing screen when it froze.

    For some reason, whenever i save the .NFO file, it is currupt or incompatible with this version of system information.

    I have updated my system specs and exported my system info since the .NFO is corrupted. not sure if this helps.
    Last edited by GordonCCH; 27 Dec 2012 at 05:57.
      My Computer

  9.    #9

    Remove the side of the case, and then attempt to re-run the test, remove any dust from any the case carefully, it seems to be a overheating issue with the temperatures increasing so fast.
      My Computer


  10. Posts : 24
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #10

    I have removed the side casing and cleared out the dust. I do that everytime I get the bsod to allow the CPU to cool down quicker.
      My Computer


 
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