BSOD system service exception


  1. Posts : 46
    windows 7 home premium x64
       #1

    BSOD system service exception


    I had a BSOD and the system is super slow now.I'm attaching the minidump files here...
    This is what i got from who crashed ur system...Thanx for the quick help.....
    On Tue 12/25/2012 10:56:54 AM GMT your computer crashed
    crash dump file: C:\Windows\Minidump\122512-21481-01.dmp
    This was probably caused by the following module: ntoskrnl.exe (nt+0x7EFC0)
    Bugcheck code: 0x3B (0xC0000005, 0xFFFFF80003213B05, 0xFFFFF8800BDF8B50, 0x0)
    Error: SYSTEM_SERVICE_EXCEPTION
    file path: C:\Windows\system32\ntoskrnl.exe
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: NT Kernel & System
    Bug check description: This indicates that an exception happened while executing a routine that transitions from non-privileged code to privileged code.
    This appears to be a typical software driver bug and is not likely to be caused by a hardware problem.
    The crash took place in the Windows kernel. Possibly this problem is caused by another driver which cannot be identified at this time.
    Last edited by sachi89; 25 Dec 2012 at 07:32. Reason: forgot attach
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello Sachi ... the latest dump you have uploaded is of 20/10/2012 ... and that is a driver power state failure. Analyzing that dump may not help you properly, still ....

    Get rid of intel rapid storage.

    1. Right click on "my computer" icon and click "manage" on the context menu.
    2. It will open the "computer management" window.
    3. Select "Device Manager" in the left pane, It will list all the existing devices up.
    4. Expand "Disc Drives" by clicking on the triangle in front of it.
    5. Select one item under it, right click, uninstall.
    6. Continue the process for all items under "Disc Drives"
    7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.

    Do some USB maintenance. For the port, first, uninstall and reinstall the USB ports drivers.


    1. Right click on Computer icon > manage. It will open the computer management window.
    2. Click on "Device Manager" in the left pane, it will list all installed devices up.
    3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
    4. Click on one item to select, then right click and uninstall.
    5. Do the same for all.
    6. Restart the computer.
    7. At restart, windows will auto configure the appropriate drivers.

    And, Disable USB Selective Suspense too.
    USB Selective Suspend - Turn On or Off

    For the devices, first, detach all the USB devices other than the keyboard and mouse.
    Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

    Update intel graphics driver from Intel Download Center.

    Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

    Download and install those, and then run full system scans with both of them, one by one.
    __________________________________________________________________
    For the recent crashes, follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
      My Computer


  3. Posts : 46
    windows 7 home premium x64
    Thread Starter
       #3

    Arc said:
    Hello Sachi ... the latest dump you have uploaded is of 20/10/2012 ... and that is a driver power state failure. Analyzing that dump may not help you properly, still ....

    Get rid of intel rapid storage.

    1. Right click on "my computer" icon and click "manage" on the context menu.
    2. It will open the "computer management" window.
    3. Select "Device Manager" in the left pane, It will list all the existing devices up.
    4. Expand "Disc Drives" by clicking on the triangle in front of it.
    5. Select one item under it, right click, uninstall.
    6. Continue the process for all items under "Disc Drives"
    7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.

    Do some USB maintenance. For the port, first, uninstall and reinstall the USB ports drivers.


    1. Right click on Computer icon > manage. It will open the computer management window.
    2. Click on "Device Manager" in the left pane, it will list all installed devices up.
    3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
    4. Click on one item to select, then right click and uninstall.
    5. Do the same for all.
    6. Restart the computer.
    7. At restart, windows will auto configure the appropriate drivers.

    And, Disable USB Selective Suspense too.
    USB Selective Suspend - Turn On or Off

    For the devices, first, detach all the USB devices other than the keyboard and mouse.
    Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

    Update intel graphics driver from Intel Download Center.

    Uninstall Avast using Avast Uninstall Utility. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

    Download and install those, and then run full system scans with both of them, one by one.
    __________________________________________________________________
    For the recent crashes, follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.

    Thanks for the quick rep :) I jus now saw it...I have enabled minidumps but this time there is no minidumps created...I did as you said n for now it works fine...Thnx
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Give it a more time, wait and observe .... say for at least a few days .... then let us know if there is everything OK or not.
      My Computer


  5. Posts : 46
    windows 7 home premium x64
    Thread Starter
       #5

    Arc said:
    Give it a more time, wait and observe .... say for at least a few days .... then let us know if there is everything OK or not.
    Sure...Will post here if the prob pops up..Thnx man!!!gr8ful 2 seven forum :)
      My Computer


  6. Posts : 46
    windows 7 home premium x64
    Thread Starter
       #6

    can i uninstall intel rapid storage???
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    sachi89 said:
    can i uninstall intel rapid storage???
    Yes, you can, if it is listed in your programs list in uninstall programs.
      My Computer


  8. Posts : 46
    windows 7 home premium x64
    Thread Starter
       #8

    Arc said:
    sachi89 said:
    can i uninstall intel rapid storage???
    Yes, you can, if it is listed in your programs list in uninstall programs.
    yes its listed n uninstalled it.Thnx now its working fine...
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    Let us know if there is any further issue. :)
      My Computer


 

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