New Comp, worked fine till Upgrades, now BSODs constantly. 0x0000009f

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  1. Posts : 17
    Windows 7 Home Premium x64
       #1

    New Comp, worked fine till Upgrades, now BSODs constantly. 0x0000009f


    Hello I recently acquired a Dell Inspiron M5040. It came stock with

    AMD E-450 APU with Raedon(tm) HD graphics 1.65GHz
    4gb of DDR3 RAM

    I upgraded the hard drive inside, and switched to an Intel 540 series 120gb SSD. I used a 40 dollar cable and CD to transfer the OS and drivers and such to the new SSD from the old HD.
    Then I noticed I started getting BSODs, not being able to log off, shutdown, or restart. I had 4-5 crashes and minidumps, but then last night after another crash, only that crash remained in my minidump folder...weird. I tried using SF diagnostic tool, and it crashed every time after event logs success. Here is the folder I get when running SF diagnostic, grab all.

    Using BlueScreenView, I attributed the bug check string to be DRIVER POWER STATE FAILURE, with code 0x0000009f. The filename that is showing red is ntoskrnl.exe. In the previous errors I had the past couple days, there was also a atkimdag error file? Please PLEASE HELP! I spent a lot of money on this computer and it is such a pain to be constantly trying to fix this issue!!! Thank you!
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello legendor.

    Uninstall McAfee Using McAfee Removal Tool.
    Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

    Download and install those, and then run full system scans with both of them, one by one.

    update the network driver. Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card
    First, download the network card driver from manufactuer's/Dell's website.
    Then reinstall the driver:

    1. Click the Start Button, type "devmgmt.msc" (without quotation marks) in the Start Menu Search box and press Enter.
    2. Double click to expand "Network adaptors".
    3. Right click your network card and click Uninstall.
    4. Check "Delete driver software for this device" check box, click OK.
    5. Restart the computer
    6. If windows does not auto configure the appropriate drivers at startup, install the downloaded one manually.

    Let us know the results.
      My Computer


  3. Posts : 17
    Windows 7 Home Premium x64
    Thread Starter
       #3

    Uninstalled McAfee, ran the MSE quick scan (oops) and it came clean...Malware Bytes full scan clean. Trying to find correct driver. I found a download from Cnet .com a folder called 80211g? is this correct driveR?I found the correct driver from Dell. I deleted my current one andn successfully followed the steps for reinstallation. How do i test to see if it works. Also mentionable, windows update was failing and crashing constantly throughout the BS errors. I guess I will try to install and download windows update?
    Last edited by legendor; 31 Dec 2012 at 16:20.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Try installing windows updates again ..... let us know if it is working now or not.
      My Computer


  5. Posts : 17
    Windows 7 Home Premium x64
    Thread Starter
       #5

    It is working!!!! Thank you so much you have made my holidays!!! I know that's dumb sounding but this has really been on my nerves lately. Any idea as to what went wrong??? Thanks again Arc
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    legendor said:
    It is working!!!! Thank you so much you have made my holidays!!! I know that's dumb sounding but this has really been on my nerves lately. Any idea as to what went wrong??? Thanks again Arc
    You are most welcome :) I am happy that I could help.

    The problem was McAfee. You know how it attempts to protect you from internet threats? By disabling network As it is not there anymore, the problem is over.

    If you think that you are really out of the issues, you may mark this thread as solved, by clicking the green button.
      My Computer


  7. Posts : 17
    Windows 7 Home Premium x64
    Thread Starter
       #7

    Bsod


    Just recieved this BSOD while watching a movie on VLC media player. Nirsoft attributes it to 0x000000044 error code, MULTIPLE_IRP_COMPLETE_REQUESTS.
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    Sorry for the late reply.

    It says it is a stop 0x44.
    Code:
    BugCheck 44, {fffffa8009a52600, 1d7b, 0, 0}
    
    *** WARNING: Unable to verify timestamp for amd_xata.sys
    *** ERROR: Module load completed but symbols could not be loaded for amd_xata.sys
    Probably caused by : amd_xata.sys ( amd_xata+2f01 )
    
    Followup: MachineOwner
    ---------
    It is a difficult situation to handle. Usually it is two different drivers who think they own the request packet, and both attempt to complete it. The first request successes, but the second one fails. It turns into a stop 0x44. Here it is to search for the device object fields of the failing driver, but in this situation, no information is available.
    Code:
    cmd  flg cl Device   File     Completion-Context
     [  f, 0]   0  0 fffffa800713c9c0 00000000 fffff8800114fec4-fffffa800749c220    
              fffffa800713c9c0: Could not read device object or _DEVICE_OBJECT not found
        amd_xata
                Args: 00000000 00000000 00000000 fffffa800713cb10
    >[  0, 0]   0  0 fffffa8007140040 00000000 00000000-00000000    
              Cannot read _DRIVER_OBJECT at fffffa8007137630
    
                Args: 00000000 00000000 00000000 00000000
    IO verifier information:
    No information available - the verifier is probably disabled
    I am suggesting you to do two things. First you update AMD Stor Filter Driver from http://support.amd.com/us/Pages/AMDSupportHub.aspx, and if then the issue persists, enable Driver verifier.
    Driver Verifier - Enable and Disable

    Let us know the results.
      My Computer


  9. Posts : 17
    Windows 7 Home Premium x64
    Thread Starter
       #9

    performed the required steps, computer freezes without bluescreen error showing.. i have to hard boot it with power button because nothing responds. My minidump folder now has a lock on it too
      My Computer


  10. Posts : 1,314
    Windows 7 64-bit
       #10

    Check the properties window of your Minidump folder and see if you somehow lost rights to it. Try to regain both ownership and viewing rights of the folder under the Security tab. If the details on the folder are showing up erroneous/empty (like security tab) then the folder is corrupt. Try deleting it and remaking it. If you can't even do that for some reason, then most likely you have a drive problem corrupting the filesystem (try doing CHKDSK /R).

    When you said you followed the steps, did you also attempt to turn on Driver Verifier as well?
      My Computer


 
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