BSOD with Windows 7 -Gaming

Gobby · 03 Jan 2013

Hey there!

A few weeks ago my SSD in my PC died and I replaced it.
While doing so I also upgraded my graphics card and did a reformat of all HDD's and and a fresh install of Windows 7.

Yesterday was the first day using the computer since the HDD crash and I had no issues while reinstalling software etc.
However, today after logging onto World of Warcraft for the first time I recieved a BSOD followed by a computer reset.
Hoping it was bad luck, I continued what I was doing and logged back into World of Warcraft. 2.5hours later it happened again.

Due to the fact I had my computer on for a long period of time while downloading/reinstalling with no issues, I think the problem only happens while playing World of Warcraft. I have not tired any other games.
I have followed all the instructions with the DMP file ZIP and hopefully someone can help me!

Computer specs:
OS - Windows 7 Home x64
Motherboard - Gigabyte X58A-UD5
CPU - Intel Core i7, 930 @ 2.80GHz
RAM - 12GB
Primary HDD (With Windows 7 Intsalled) - Intel SSD-520 SATA3 120GB.
Graphics Card - NVIDIA GeForce GTX 680

Thanks,
Gobby.

Dsprague · 03 Jan 2013

Hello Gobby and welcome to the forum. I have been looking over your crash dumps and the other files collected by the SF tool it looks to me like the cause may have come from an old Razer keyboard driver which can be updated from here. I would leave the thread open and post back if you continue to get BSODs.

Gobby · 03 Jan 2013

Thanks Dsprague!
I will update them now and let you know how it goes.

Gobby · 03 Jan 2013

Just got home and logged back on.
Praying everything goes well, will post back with results ASAP.

Gobby · 04 Jan 2013

The BSOD problem seems to be fixed, however, now I am encountering another issue that seems directly related to World of Warcraft.
World of Warcraft itself is randomly crashing with the same error everytime.
It crashes while being idle in the game, while moving, and even when I click 'Log Out' or 'Exit Game'
I am playing the 64 bit version.

The Error I am getting is -
ERROR #132 (0x85100084) Fatal exception!

I have attached the World of Warcraft .DMP files which were automatically saved upon the error.

I apologize if this isn't the appropriate forums for this error.

Thanks,
Gobby.

Gobby · 04 Jan 2013

Well it seems the BSOD issue is in fact not fixed.
PC held out a lot longer than previously, but it happened again.

At the time I was logged into World of Wacraft on monitor 2, with Firefox open on monitor 1.

I have attached the .DMP file.

Dsprague · 04 Jan 2013

OK looking at these new dump files it looks like the Bsod is being caused by your graphics card driver:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff880049b1070, fffff880088833d0, 0}

*** WARNING: Unable to verify timestamp for nvlddmkm.sys
*** ERROR: Module load completed but symbols could not be loaded for nvlddmkm.sys
Probably caused by : nvlddmkm.sys ( nvlddmkm+1a2070 )

Followup: MachineOwner
---------

which can be updated here I have never looked at WoW crash dumps before but I will take a look though the crash may have been caused by the same thing that caused the new BSOD

Gobby · 04 Jan 2013

Thanks for checking the files again Dsprague.

I am certain my current NVIDIA drivers are up to date, it was the first thing I checked.
Would you suggest using an older version, or something else?

Thanks,
Gobby.

Dsprague · 04 Jan 2013

You could use an older version or you could follow this tutorial and reinstall the drivers clean it could just be that your drivers have become corrupted for some reason.

Gobby · 04 Jan 2013

Still no good. Game crashing again.
I have resorted to fresh installing Windows 7.
I will reply back with a result.

Is it possible the issues are hardware related?