BSOD when playing The Sims 3

maccaquacker · 03 Jan 2013

Unfortunately I do not use the computer myself so I cant explain many symptoms but recently playing The Sims 3 results in a BSOD on a machine perfectly capable of running it. The game is fully patched up to date and the fault is still occurring yet the fault did not use to occur at all, it was only after a week or so.

uploading the dump files in this post...

thanks guys

Arc · 03 Jan 2013

Hello maccaquacker.

Install Service pack 1.

Code:

Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.17118.amd64fre.win7_gdr.120830-0334

Learn how to install Windows 7 Service Pack 1 (SP1)
Service Pack Center - Microsoft Windows

Stop 0x116 is a graphics related crash.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa8004449010, fffff88004ae2290, 0, d}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys ( igdkmd64+1d290 )

Followup: MachineOwner
---------

And, the display driver is very old.

Code:

 lmvm igdkmd64
start             end                 module name
fffff880`04ac5000 fffff880`054e3b60   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: \SystemRoot\system32\DRIVERS\igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Thu Aug 26 01:05:58 2010 (4C75709E)
    CheckSum:         00A23ACB
    ImageSize:        00A1EB60
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Also, follow the guide STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.

Uninstall this antivirus:

Code:

Start Menu\Programs\AVG

Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.

Let us know the results.