Occasional BSOD's, mystery cause

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  1. Posts : 13
    Windows 7 Home Premium 64 bit
       #1

    Occasional BSOD's, mystery cause


    Hey guys,

    Just a bit of info behind this-
    Over the course of the past year or so, my computer has had random BSODs. It is fairly new too - got it in December 2010. What is starting to concern me is that I got a BSOD today, but I had got one yesterday as well. I'd really appreciate it if anyone would help me with this as I would really like to possible resolve this issue before it gets worse.

    Thanks :) Please find attached my Diagnostics tool results.
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Hi,

    It looks like you are running a system builder OEM version of Windows 7. Lets start by making sure there aren't any underlying activation issues:

    1. Download and save this tool to your desktop:
    http://go.microsoft.com/fwlink/?linkid=52012

    2. Run the tool, and then click 'Copy' - ignore any errors if they appear

    3. Use CTRL+V to paste the unedited results of the validation tool here in your next reply

    More info : Windows Genuine and Activation Issue Posting Instructions

    Regards,
    Golden
      My Computer


  3. Posts : 15,026
    Windows 10 Home 64Bit
       #3

    Subscribed for further analysis.
      My Computer


  4. Posts : 13
    Windows 7 Home Premium 64 bit
    Thread Starter
       #4

    Done, here are the results.

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-TPTTK-Q9Q9X-YJ2DK
    Windows Product Key Hash: UvpmsmxcYB///NUAj/4MgHBxVLk=
    Windows Product ID: 00359-OEM-8703235-39748
    Windows Product ID Type: 3
    Windows License Type: OEM System Builder
    Windows OS version: 6.1.7600.2.00010300.0.0.003
    ID: {9718E6D2-5554-4BF4-87D3-B456B8414E9F}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7600.win7_gdr.120830-0334
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{9718E6D2-5554-4BF4-87D3-B456B8414E9F}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7600.2.00010300.0.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-YJ2DK</PKey><PID>00359-OEM-8703235-39748</PID><PIDType>3</PIDType><SID>S-1-5-21-2029976630-4135676752-2065076812</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>H55M-USB3</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F10</Version><SMBIOSVersion major="2" minor="4"/><Date>20100825000000.000000+000</Date></BIOS><HWID>E2B93607018400FC</HWID><UserLCID>0C09</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>AUS Eastern Standard Time(GMT+10:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7600.16385
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel
    Activation ID: 586bc076-c93d-429a-afe5-a69fbc644e88
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00174-032-339748-02-3081-7600.0000-3382010
    Installation ID: 012956856580493960042900840024996662800851656676366493
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: YJ2DK
    License Status: Licensed
    Remaining Windows rearm count: 3
    Trusted time: 6/01/2013 10:16:10 AM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:18:2012 19:11
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NAAAAAEAAQABAAEAAQACAAAABAABAAEAln0g+HxFJFssOGzpwo/WB5DhIG0ICIj/jn5cXQ==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            GBT           GBTUACPI
      FACP            GBT           GBTUACPI
      HPET            GBT           GBTUACPI
      MCFG            GBT           GBTUACPI
      EUDS            GBT           
      MATS            GBT           
      TAMG            GBT           GBT   B0
      SSDT            INTEL        PPM RCM
      My Computer


  5. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #5

    Thanks - I dont see any issues with the activation at all.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 9F, {3, fffffa8006a6ce30, fffff80000ba2748, fffffa800a5f0b10}
    
    Unable to load image \SystemRoot\system32\DRIVERS\VBoxNetFlt.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for VBoxNetFlt.sys
    *** ERROR: Module load completed but symbols could not be loaded for VBoxNetFlt.sys
    Probably caused by : ntkrnlmp
    
    Followup: MachineOwner
    When was the last time you updated your VirtualBox installation?
      My Computer


  6. Posts : 13
    Windows 7 Home Premium 64 bit
    Thread Starter
       #6

    Good question there Golden - since I don't use it that often I don't bother to update it... just me being lazy :P
    Anyway, if it helps, here is the version I am currently running- Version 4.0.0 r69151
      My Computer


  7. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #7

    That is very old - the latest is V4.2.6
    https://www.virtualbox.org/wiki/Downloads

    I suggest uninstalling the old version......but......before installing the latest version, run your system without VBox to see if it is stable. - that will help determine if it was the cause of the BSOD.
      My Computer


  8. Posts : 13
    Windows 7 Home Premium 64 bit
    Thread Starter
       #8

    I will give it a shot :)
    Another question - I have a Virtual Windows XP setup which I use in VirtualBox occasionally, if I uninstall it will my XP setup be gone as well?
    Also, since these BSODs only happen occasionally, if I followed with your steps and marked the issue as solved but it started happening again, should I start a new thread or continue with this one?
    One last question - apart from the VirtualBox installation, is there anything else that may be of interest which may trigger these BSODs?

    Thank you
      My Computer


  9. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #9

    Hi,

    Just leave this thread open - it doesn't matter if its several weeks - then post back when you want. Its not a problem.

    I can't see other reasons for a BSOD at the moment, but I have asked some BSOD experts to have a look at this too - they may well see soemthing I have missed, so do visit back here over the course of the next 2 days to read other replies.

    As far as the VirtualXP setup, I can't really say as I have no knowledge of that - but I'll ask someone more knowlegable to have a look at this - please look back here for advice before uninstalling older version of VBox.
      My Computer


  10. Posts : 17,545
    Windows 10 Pro x64 EN-GB
       #10

    I would first export the XP virtual machine to an external HD (backup it), uninstall old VirtualBox, install the lates version, copy vm back to it's default location and then create a new virtual machine using existing vhd. If this for some reason does not work, you could always import the backed up virtual machine.

    On VirtualBox site they have quite extensive instructions for you on how to export and import virtual machines.

    VirtualBox: Importing and exporting virtual machines

    Kari
      My Computer


 
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