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Windows 7: BSOD variety pack, seems there is something for everyone

05 Jan 2013   #1

Windows 7 Professional 64bit
BSOD variety pack, seems there is something for everyone

Built this computer back in April of 2012, and had no problems for about 7 months, but recently the BSOD has begun to occur. Sometimes frequently (like 3 within an hour) but mostly? just at random throughout the day. Can happen when browsing (firefox) or at idle. Only problem I ever had hardware-wise was an occasional boot loop... would loop once, then load OK. Maybe happened several times a week, but have not noticed it in awhile. I know many people have bitched about problems with my particular motherboard. Just throwing that out there.
I had Daemon Tools installed, but after I read it causes BSOD, uninstalled it but the crashes have continued.
Temps don't seem to be a prob, but I'm not sure how reliable the sensors are.

My System SpecsSystem Spec
05 Jan 2013   #2
Microsoft MVP

Windows 7 Ultimate X64 SP1

Welcome to Seven Forums sealevel. Until some smart person can read your dmp files,
Some hardware tests to run.

Graphics card:
Video Card Stress Test with Furmark

Hard drive(s):
Pick one for your HDD brand or use Seatools.
7 Free Hard Drive Testing Software Tools

RAM (memory):
This will require memtest on a bootable CD or USB stick.
RAM - Test with Memtest86+

PS: Good job in filling in your specs!
My System SpecsSystem Spec
05 Jan 2013   #3

Windows 7 Professional 64bit

thanks for the warm welcome, Britton30!
I have the memtest 86 cd ready, don't think I ran it long enough previously to get any meaningful results.
(about 3 hours)
Will start it now and let 'er go overnite at minimum... will post results tomorrow.
My System SpecsSystem Spec

05 Jan 2013   #4
Microsoft MVP

Windows 7 Ultimate X64 SP1

OK, at least 7-8 passes to be sure RAM is not a culprit.
My System SpecsSystem Spec
07 Jan 2013   #5

Windows 7 Professional 64bit

OK. Ran MemTest for 8 passes. (35hrs 22min wall time) no errors.
Ran SeaTools on the RAID HDDs. Short Generic: PASS Long Generic: PASS
Ran FurMark. Not sure if I had the settings right, since my FPS seemed a bit low. Anyway, results were:
@1600 x 1200 res, 7 FPS avg (max of 9) Temp maxed out @ 75c. No artifacts.
My System SpecsSystem Spec
08 Jan 2013   #6
Microsoft MVP

Windows 7 Ultimate X64 SP1

I'll give the BSOD Team a yell.
My System SpecsSystem Spec
09 Jan 2013   #7

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Please follow this:
Quote   Quote: Originally Posted by writhziden View Post
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
lmvm iaStor
start             end                 module name
fffff880`01059000 fffff880`013fd000   iaStor   T (no symbols)           
    Loaded symbol image file: iaStor.sys
    Image path: iaStor.sys
    Image name: iaStor.sys
    Timestamp:        Wed Nov 30 09:39:19 2011 (4ED5A567)
    CheckSum:         0009778C
    ImageSize:        003A4000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Please download the stable version of Intel Rapid Storage drivers from here:
Please uninstall "Sonic CD/DVD driver (used by many different CD/DVD programs)"
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
BugCheck C9, {23e, fffff88001a8c324, fffff9800ddbee10, 0}

Unable to load image PxHlpa64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for PxHlpa64.sys
*** ERROR: Module load completed but symbols could not be loaded for PxHlpa64.sys
Unable to load image dtsoftbus01.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for dtsoftbus01.sys
*** ERROR: Module load completed but symbols could not be loaded for dtsoftbus01.sys
Probably caused by : Unknown_Image ( dtsoftbus01+1324 )
lmvm GEARAspiWDM
start             end                 module name
fffff880`098a5000 fffff880`098b2000   GEARAspiWDM T (no symbols)           
    Loaded symbol image file: GEARAspiWDM.sys
    Image path: GEARAspiWDM.sys
    Image name: GEARAspiWDM.sys
    Timestamp:        Mon May 18 18:17:04 2009 (4A1151C0)
    CheckSum:         000159B4
    ImageSize:        0000D000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Description: Driver Reference Table - GEARAspiWDM.sys Driver Reference Table
Please do the following:
Quote   Quote: Originally Posted by writhziden View Post
Please remove any CD/DVD virtualization software, such as Daemon Tools/Alcohol 120%, as they use a driver called sptd.sys that is known to cause BSODs. Use the sptd.sys uninstaller
I prefer TotalMounter as my CD/DVD virtualization software as it allows me to burn images to a virtual CD/DVD if I just want an ISO file instead of a disc, and it is free.
Many use MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor as well, which is also free.
There are also lot of NTFS errors.
fffff880`037d54d0  fffff880`0168399c Ntfs!__PchSym_ <PERF> (Ntfs+0x6699c)
fffff880`037d54d8  fffff880`0168399c Ntfs!__PchSym_ <PERF> (Ntfs+0x6699c)
fffff880`037d5820  fffff880`0162f37c Ntfs!NtfsNonCachedIo+0x1bc
fffff880`037d5860  fffff880`0162f37c Ntfs!NtfsNonCachedIo+0x1bc
fffff880`037d5a20  fffff880`0161d000 Ntfs!NtfsFreeReservedMdl <PERF> (Ntfs+0x0)
fffff880`037d5a30  fffff880`01988000Unable to load image SRTSP64.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
fffff880`037d5ea0  fffff880`0161d000 Ntfs!NtfsFreeReservedMdl <PERF> (Ntfs+0x0)
fffff880`037d6888  fffff880`08e92fd8Unable to load image SYMEVENT64x86.SYS, Win32 error 0n2
*** WARNING: Unable to verify timestamp for SYMEVENT64x86.SYS
*** ERROR: Module load completed but symbols could not be loaded for SYMEVENT64x86.SYS
fffff880`037d73b0  fffff880`0aaad000Unable to load image RTKVHD64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for RTKVHD64.sys
*** ERROR: Module load completed but symbols could not be loaded for RTKVHD64.sys
Update this driver: Realtek High Definition Audio Function Driver
Does it BSOD in safe mode?
Please uninstall Norton for the time being with the Norton Removal Tool and replace with Microsoft Security Essentials TO TEST.Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it:Reduce items at start-up. Nothing except anti-virus is required:
If doing the above does not bring stability ^....
A lot of your .dmp files come with Memory Corruption and Memory_Management (1A). I see you have already taken memtest but I would recommend taking memtest again in on individual sticks. the following manner:
Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.
The goal is to test all the RAM sticks and all the motherboard slots.

Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

If you get errors, stop the test and continue with the next step.

1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
*Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
If this stick passes the test then go to step #3.

2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
*If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
*If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
3. Test the next stick of RAM (stick #2) in the next motherboard slot.
*If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
*If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
4. If you find a stick that passes the test, test it in all the other motherboard slots.

If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
information   Information
Errors are sometimes found after 8 passes.

Tip   Tip
Do this test overnight, before going to bed.
Let us know if this helped.
My System SpecsSystem Spec
12 Jan 2013   #8

Windows 7 Professional 64bit

thanks koolkat77 for your reply. (and props to Britton30 for calling in BSOD team)

a few things I should note first: (BSOD's have gone down considerably in the past few days)
I did the actions listed below before seeing your reply.
1) I replaced my old iaStor.sys with v11.7.1013 So now I have iaStorA.sys and iaStorF.sys listed in control panel/storage controllers under Intel(R) Desktop/Workstation/Server Express Chipset SATA RAID Controller.
2) Symantec Endpoint file autoprotect stopped working. I reinstalled it. (working ok now)
3) Found dtsoftbus01-sys with that yellow exclamation in Control Panel/System Devices. Since I had previously uninstalled DT, I deleted this too. System now free of sptd.sys and dtsoftbus01.sys
(verified with duplexsecure installer tool)
4) I have NirSoft BlueScreenView installed, but it has not shown any dumps since 1/05/13. Kinda weird.
Blue screen of death (STOP error) information in dump files. But this util never shows driver/module which caused crash in lower split/screen.
(also have WinDbg installed)
5) Strange thing going on with my virtual memory settings. For about the last week, (with page file size always managed by Windows) recommended size was around 40GB. No prob. But then, page file shrunk to 12GB. So I manually set it (custom size) to 35GB-37GB but it would keep changing. At times it was reporting that no dumps could be made unless page file was at least 1GB, but obviously, the pagefile setting was set to larger than that. For last FEW days, page file is staying @ 35GB as I had set it.
Just thought I'd mention this. Current C:\ is 107GB capacity, with 13GB free. Should I increase size of drive? (my RAID 0 has total of about 230GB)
6) Also... I uninstalled PxHlpa64.sys, but now my DVD/CD drives are gone. (but show in Control Panel with yellow exclamation mark) Help!!
Going to update the Realtek HiDef driver, Remove Norton, scan with MS Security Essentials and report back before moving on down the list.....
Thank you again!!
Also, MalwareBytes run. No malicious items found.
My System SpecsSystem Spec
12 Jan 2013   #9
Microsoft MVP

Windows 7 Ultimate X64 SP1

Good to hear you're making some progress, Kool Kat is very helpful. I'm not a RAID expert But I would give it all the space you can. Since you have SSDs a page file size of 1GB minimum and 2GB maximum should be enough.
My System SpecsSystem Spec
16 Mar 2013   #10

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

How are things with your PC?
My System SpecsSystem Spec

 BSOD variety pack, seems there is something for everyone

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