BSOD ntoskrnl.exe error with HP Pavilion g6 Notebook PC

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  1. Posts : 28
    Windows 7 Home Premium x64
       #1

    BSOD ntoskrnl.exe error with HP Pavilion g6 Notebook PC


    My computer has been BSODing lately and I haven't found out the problem yet. I have already ran memtestx86 and it said everything passed.

    OS Name Microsoft Windows 7 Home Premium
    Version 6.1.7601 Service Pack 1 Build 7601
    Other OS Description Not Available
    OS Manufacturer Microsoft Corporation
    System Name CHRIS-HP
    System Manufacturer Hewlett-Packard
    System Model HP Pavilion g6 Notebook PC
    System Type x64-based PC
    Processor Intel(R) Core(TM) i5-2450M CPU @ 2.50GHz, 2501 Mhz, 2 Core(s), 4 Logical Processor(s)
    BIOS Version/Date Hewlett-Packard F.34, 6/14/2012
    SMBIOS Version 2.7
    Windows Directory C:\Windows
    System Directory C:\Windows\system32
    Boot Device \Device\HarddiskVolume1
    Locale United States
    Hardware Abstraction Layer Version = "6.1.7601.17514"
    User Name Chris-HP\Chris
    Time Zone Central Standard Time
    Installed Physical Memory (RAM) 8.00 GB
    Total Physical Memory 7.95 GB
    Available Physical Memory 4.50 GB
    Total Virtual Memory 15.9 GB
    Available Virtual Memory 11.7 GB
    Page File Space 7.95 GB
    Page File C:\pagefile.sys
    HDD: TOSHIBA MK7575GSX
    System board: 1695 KBC Version 15.1F

    cause:
    ==================================================
    Filename : ntoskrnl.exe
    Address In Stack : ntoskrnl.exe+37e460
    From Address : fffff800`02e4d000
    To Address : fffff800`03435000
    Size : 0x005e8000
    Time Stamp : 0x503f82be
    Time String : 8/30/2012 9:11:58 AM
    Product Name : Microsoft® Windows® Operating System
    File Description : NT Kernel & System
    File Version : 6.1.7601.17944 (win7sp1_gdr.120830-0333)
    Company : Microsoft Corporation
    Full Path : C:\Windows\system32\ntoskrnl.exe
    ==================================================
    Last edited by sportsfan1995; 09 Jan 2013 at 12:19. Reason: error changed to cause
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    upload your MSINFO32.nfo file.

    1. Click on the start button
    2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
    3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
    4. Give the time for processing, it will save a .nfo file on your desktop.
    5. Zip it, and upload it following the instruction.
      My Computer


  3. Posts : 28
    Windows 7 Home Premium x64
    Thread Starter
       #3

    I exported the system information earlier, and have it saved as system information. That's where I got all of the stuff from for the spec stuff. Also I'm in my PC Service Tech class, so I have some things available that most people wouldn't. About to upload.
      My Computer


  4. Posts : 28
    Windows 7 Home Premium x64
    Thread Starter
       #4

    and here is the file
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    Uninstall the following programs:

    • Start Menu\Programs\avast! Free Antivirus : Install Microsoft Security Essentials.
    • Start Menu\Programs\ooVoo
    • Start Menu\Programs\Paragon Backup and Recovery™ 12 Compact
    • Start Menu\Programs\Paragon Partition Manager™ 12 Free

    Let us know if it is changing anything or not.
      My Computer


  6. Posts : 28
    Windows 7 Home Premium x64
    Thread Starter
       #6

    By change do you mean if there is a BSOD again?
      My Computer


  7. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #7

    sportsfan1995 said:
    By change do you mean if there is a BSOD again?
    Then we have to search deeper. :) But as it is a Stop 0xF4, and silent about anything, initially it is better to isolate the possible things those have bearings on the storage devices.

    ooVoo is an odd man out in the list, but it is a known source of crashes, as far as I have seen.
      My Computer


  8. Posts : 28
    Windows 7 Home Premium x64
    Thread Starter
       #8

    I haven't uninstalled them yet. avast and oovoo aren't a problem to uninstall. the two paragon backup and recovery and partition manager are two programs that I got from giveawayoftheday.com and are registered and i don't believe i will be able to install them again and have them activated and so on. If I have to get rid of them I will, but they are really useful tools. I also currently don't have a way of getting them onto a storage device to transfer them back later if they aren't the problem.
      My Computer


  9. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #9

    You can save your entire existing installation.

    Backup Complete Computer - Create an Image Backup

    If you take the backup on an external HDD/a set of DVDs, you can restore the entire installation in need.

    I have nothing to say against paragon, those are undoubtedly good; but sometimes they may cause disc related BSODs, like any other backup taking programs. And, I also have no way to say it with certainty that paragon is the cause of the crash; it is just a sophisticated guess.

    As an alternative approach, enable Driver Verifier to monitor the drivers.
    Driver Verifier - Enable and Disable
    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

    Let us know the results, with the subsequent crash dumps, if any.
      My Computer


  10. Posts : 28
    Windows 7 Home Premium x64
    Thread Starter
       #10

    Okay with Driver Verifier, I am at the screen where you select drivers to verify and there are only two drivers and they are from microsoft
      My Computer


 
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