BSOD ntoskrnl.exe error with HP Pavilion g6 Notebook PC

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  1. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #11

    Driver Verifier - Enable and Disable

    Follow it, step by step.
      My Computer


  2. Posts : 28
    Windows 7 Home Premium x64
    Thread Starter
       #12

    Here are the crash files, sorry it took so long. It crashed earlier this morning and I just got it back to where it could run windows and let me get here to turn driver verifier off.
      My Computer


  3. Posts : 28
    Windows 7 Home Premium x64
    Thread Starter
       #13

    a new driver was found that was causing a bsod and it is uim_vimx64.sys (or something like that). After googling the driver, I saw a few articles talking about the paragon image mounter. I don't know if this is right or not but I am going to go ahead and uninstall the program.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #14

    Yes, it is crashed by Paragon Image Mounter (UIM) Plugin driver.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C4, {e1, fffff98001506f9c, 0, 0}
    
    *** WARNING: Unable to verify timestamp for uim_vimx64.sys
    *** ERROR: Module load completed but symbols could not be loaded for uim_vimx64.sys
    Probably caused by : uim_vimx64.sys ( uim_vimx64+1827e )
    
    Followup: MachineOwner
    ---------
    As a test, you may uninstall the Paragon products and see if it works or not. Any type of image mounter program is troublesome, as far as I have seen.
      My Computer


  5. Posts : 28
    Windows 7 Home Premium x64
    Thread Starter
       #15

    as an alternative, could I try to find a new version of the driver? I'm going to go ahead and search for it, but I will probably uninstall the Paragon products. I know for sure that the Paragon Backup and Recovery Utility does allow you to mount images so that you can make bootable usbs/cds/dvds, and so on. I assume that will be the one that has to be uninstalled no matter what
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #16

    The driver is not any old, it is of around July 2012. If you want to search for an update, you may visit in Paragon Software: Download free partition software for home.
      My Computer


  7. Posts : 28
    Windows 7 Home Premium x64
    Thread Starter
       #17

    Okay I uninstalled the two paragon programs I had installed. The uim_vimx64.sys file is still there though. I have no clue whether or not it is installed by windows or if it is installed by paragon, but I assume paragon. What should I do next?
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #18

    Search in these places:

    • C:\Windoes\System32\drivers
    • C:\Windows\SysWOW64\drivers

    If those are found there, delete those.
      My Computer


  9. Posts : 28
    Windows 7 Home Premium x64
    Thread Starter
       #19

    Okay I searched in both of those places and deleted the file if I found it, and then I went to My Computer and searched there for the file and this screenshot showed up
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #20

    Delete this one too.
    Attachment 249667
      My Computer


 
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