BSOD (Kernel error)

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  1. Posts : 23
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    BSOD (Kernel error)


    I was just watching a video, when the computer froze and then I got the blue screen. This is the 2nd time it happened.

    Then when I restarted, I kept getting 'Not responding' when I tried to open Firefox, chrome or any other program. Even Ctrl-Alt-Del was not working. All the tasks were 'Not responding'

    Whats wrong with my computer?
      My Computer


  2. Posts : 15
    Windows 7 32 bit
       #2

    That sounds like more of a virus problem to me. Can you get network activity in safe mode with networking?

    Not having access to the task manager is a tale sign of a virus infestation.
      My Computer


  3. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #3

    Looking at your crash dumps i note you are getting the E1 stop which is typically caused by a driver, if you could please follow this tutorial about enableing and disableing Driver Verifier and once your computer BSODs again post the new set of dumps so that we can have a better picture of what is driver is causing the crashes. If once you enable Driver Verifier you can not boot normally boot into safe mode to disable it.

    BSOD Analysis ==>

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck E1, {fffff800029c7560, 2, fffffa8003e4e520, fffffa8003e4e520}
    
    Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )
    
    Followup: MachineOwner
    ---------
    Code:
    Stop 0x000000E1 probable cause:  Device driver
      My Computer


  4. Posts : 23
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #4

    I enabled the 'Driver Verifier'. But when I restarted, it directly went into a blue screen. Then it showed a Startup error. I tried 'Repair Start up', twice, but it didnt work. It again kept on showing the blue screen (with a Kernel error).

    I pressed F8, then got into 'Last Known Configuration'. Then it started normally.

    I ran the SF Diagnostic tool and have attached the file. What went wrong? Please help..
      My Computer


  5. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #5

    It looks like the SF Diagnostic tool didn't run long enough to pick up the crash dumps or your system may have stopped generating them for some reason. Please verify that it is generating crash dumps by following this tutorial to step six, if it is already configured to create dumps re-run the SF Diagnostic tool please.
      My Computer


  6. Posts : 23
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #6

    I ran the SF tool again, after checking the system settings.
      My Computer


  7. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #7

    All I am seeing in the files is the original dump log from your first post, try running driver verifier again but this time instead of loading the last known good configuration just boot into safe mode and disable driver verifier, that was what was causing you to be unable to boot into Windows then once it is disabled boot back into Windows like you normaly would.
      My Computer


  8. Posts : 23
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #8

    I ran Driver Verifier again. This time for 24 hrs. Only things that went wrong..
    -all videos online (youtube) or in VLC player were not working properly. The audio had this grating noise...it was playing at low speed.
    -keyboard stopped working, my touchpad was still fine, but keyboard no.

    There were no crashes. Is the above things normal for when you use the verifier?
      My Computer


  9. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #9

    It often times can cause odd things to happen, I am curious though why it did not cause a BSOD to occur have you had any BSODs since you reset windows back to its last known good configuration?
      My Computer


  10. Posts : 23
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #10

    No. None at all. Does this mean the computer is fine now? Or its just a small interval or something, where is fine now and then again start crashing later?
      My Computer


 
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