BSOD (0x0000001A) randomly during normal use


  1. Posts : 3
    Windows 7 Home Premium 64bit
       #1

    BSOD (0x0000001A) randomly during normal use


    Good evening, first time poster here.

    I built my computer about 1½ year ago, and until now I haven't had any problems like this. It started just before christmas I think, when I got one BSOD. I didn't think about it too much, as it seemed to happen out of nowhere. But now it has happened three times during the last 1-2 weeks, and it's quite annoying. Especially this last time, as I was painting in photoshop and had forgotten to save my work, which unfortunately was lost in the crash.

    Anyhow, the last two BSODs have happened seemingly at random (both times I was starting a playback of an audio file, but not sure if that is relevant) while surfing etc. like normal. Photoshop was open at least 2 of the 4 times it has happened, maybe more.

    Data and further info attached in .zip file.

    I would appreciate any and all help on this matter, as I've never really dealt with any similar problem with Windows before.

    Thank you!
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome

    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

    The goal is to test all the RAM sticks and all the motherboard slots.

    Check your motherboard manual to ensure the RAM sticks are in the recommended motherboard slots. Some motherboards have very specific slots required for the number of RAM sticks installed.

    If you get errors, stop the test and continue with the next step.

    1. Remove all but one stick of RAM from your computer (this will be RAM stick #1), and run Memtest86 again, for 7 passes.
    *Be sure to note the RAM stick, use a piece of tape with a number, and note the motherboard slot.
    If this stick passes the test then go to step #3.

    2. If RAM stick #1 has errors, repeat the test with RAM stick #2 in the same motherboard slot.
    *If RAM stick #2 passes, this indicates that RAM stick #1 may be bad. If you want to be absolutely sure, re-test RAM stick #1 in another known good slot.
    *If RAM stick #2 has errors, this indicates another possible bad RAM stick, a possible motherboard slot failure or inadequate settings.
    3. Test the next stick of RAM (stick #2) in the next motherboard slot.
    *If this RAM stick has errors repeat step #2 using a known good stick if possible, or another stick.
    *If this RAM stick has no errors and both sticks failed in slot#1, test RAM stick #1 in this slot.
    4. If you find a stick that passes the test, test it in all the other motherboard slots.

    If Part 2 testing shows errors, and all tests in Part 3 show errors, you will need to test the RAM sticks in another computer and/or test other RAM in your computer to identify the problem.

    In this way, you can identify whether it is a bad stick of RAM, a bad motherboard, or incompatibility between the sticks.
       Information
    Errors are sometimes found after 8 passes.

       Tip
    Do this test overnight, before going to bed.
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #3

    Hi again, sorry for not responding earlier, but I've been busy with moving to another apartment, so I haven't been able to start troubleshooting my computer problems until now.

    Anyway, I started memtesting some days ago, and I think I have narrowed it down to one of my two memory sticks being the issue, as it produced errors in Memtest, while the other one did not.

    However, I have been getting a lot of new bluescreens lately, but with another error message: bad pool header (or sometimes 'bad pool caller'). This seems to be very closely related to my current internet connection method; I'm using a mobile internet USB stick to connect to the internet through my desktop computer. I've also got a laptop connected to my desktop via a normal crossover cable, and through this I'm sharing the internet connection with the laptop. Now, it seems that the BSODs occur almost every time when the crossover cable is already connected to the laptop, and I try to log on to the internet on my desktop. If the crossover cable is not connected, the BSODs do not seem to happen. This means I can probably circumvent the problem by disconnecting the crossover cable before connecting to the internet, but I would appreciate if there was another solution.

    I'm currently only using one of my RAM sticks, and even though I can't find any issues with it in Memtest, these BSODs seem to happen anyway. I've also tried several different USB ports for the mobile internet stick, but it doesn't seem to matter.

    Attaching a new up-to-date zip file with (hopefully) the info needed.

    I would greatly appreciate all help I can get. :)
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Stop using the Huawei dongle. It uses a historic driver, and always problematic with windows7.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck C2, {7, 109b, 4410000, fffffa800bebf010}
    
    *** WARNING: Unable to verify timestamp for ewusbwwan.sys
    *** ERROR: Module load completed but symbols could not be loaded for ewusbwwan.sys
    GetPointerFromAddress: unable to read from fffff800032bc100
    GetUlongFromAddress: unable to read from fffff800032bc1c0
    Probably caused by : ewusbwwan.sys ( ewusbwwan+2bb5 )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    BAD_POOL_CALLER (c2)
    The current thread is making a bad pool request.  Typically this is at a bad IRQL level or double freeing the same allocation, etc.
    Arguments:
    Arg1: 0000000000000007, Attempt to free pool which was already freed
    Arg2: 000000000000109b, (reserved)
    Arg3: 0000000004410000, Memory contents of the pool block
    Arg4: fffffa800bebf010, Address of the block of pool being deallocated
    
    Debugging Details:
    ------------------
    
    
    POOL_ADDRESS:  fffffa800bebf010 Nonpaged pool
    
    FREED_POOL_TAG:  usbp
    
    BUGCHECK_STR:  0xc2_7_usbp
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff800031b7be9 to fffff80003083c40
    
    STACK_TEXT:  
    fffff880`02ddd808 fffff800`031b7be9 : 00000000`000000c2 00000000`00000007 00000000`0000109b 00000000`04410000 : nt!KeBugCheckEx
    fffff880`02ddd810 fffff880`018bc845 : 00000000`00000000 fffffa80`00000000 00000000`00000000 fffffa80`0aa77830 : nt!ExDeferredFreePool+0x1201
    fffff880`02ddd8c0 fffff880`0c29fbb5 : 00000000`00000000 fffffa80`0ce14b01 fffffa80`0ceb6010 fffffa80`0a0b2000 : ndis!NdisFreeMemory+0x15
    fffff880`02ddd8f0 00000000`00000000 : fffffa80`0ce14b01 fffffa80`0ceb6010 fffffa80`0a0b2000 fffffa80`0ceb6010 : ewusbwwan+0x2bb5
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    ewusbwwan+2bb5
    fffff880`0c29fbb5 ??              ???
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  ewusbwwan+2bb5
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: ewusbwwan
    
    IMAGE_NAME:  ewusbwwan.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4e4cf144
    
    FAILURE_BUCKET_ID:  X64_0xc2_7_usbp_ewusbwwan+2bb5
    
    BUCKET_ID:  X64_0xc2_7_usbp_ewusbwwan+2bb5
    
    Followup: MachineOwner
    ---------
    
    2: kd> lmvm ewusbwwan
    start             end                 module name
    fffff880`0c29d000 fffff880`0c308000   ewusbwwan T (no symbols)           
        Loaded symbol image file: ewusbwwan.sys
        Image path: \SystemRoot\system32\DRIVERS\ewusbwwan.sys
        Image name: ewusbwwan.sys
        Timestamp:        Thu Aug 18 16:32:28 2011 (4E4CF144)
        CheckSum:         0006ABB9
        ImageSize:        0006B000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    BTW, if you can find updated drivers, you may update it as a test.

    Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall the program at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

    • Double click to open it.
    • Click this button only:
    • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

    Free up the startup.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept then restart.
      My Computer


  5. Posts : 3
    Windows 7 Home Premium 64bit
    Thread Starter
       #5

    Thanks for your help. I checked the drivers on the USB dongle, and it seemed some of them were from 2006, while others were updated 2011, so I guess that's probably why it gives me trouble. Weird that it works well if I use it with the laptop though. Still, I don't have any other alternative for getting internet currently, so I guess I will have to manage.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Yes if you cannot change the dongle unfortunately you need to adjust with the present situation.
      My Computer


 

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