BSOD when Shutting Down or Restarting Computer


  1. Posts : 3
    Windows 7 Home Premium 64-bit
       #1

    BSOD when Shutting Down or Restarting Computer


    I'm not sure when the issue started. I usually don't shut down my computer to often but I recently started having to pay for Utilities and my computer is a bit power hungry. I don't get a BSOD every time that the computer shuts down but it is probably 60-70 percent of the time. The main culprit of the BSOD is "ntoskrnl.exe" with a bug check string of "IRQL_NOT_LESS_OR_EQUAL".

    Attached to the thread is the .zip file with the minidump files

    Thank you for any help you give me.
      My Computer

  2.    #2

    Code:
    BugCheck A, {0, 2, 0, fffff80003495f74}
    
    Probably caused by : Wdf01000.sys ( Wdf01000!FxPkgPnp::_PowerProcessEventInner+39 )
    Code:
    Usual causes:  Kernel mode driver, System Service, BIOS, Windows, Virus scanner, Backup tool, compatibility
    Remove (at least to test):

    Code:
    Start Menu\Programs\Norton
    Norton can sometimes be a cause for BSODs, I would recommend removing the program for least testing purposes, and then installing these free and lightweight programs:

    Install and perform full scans with:

    Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system.

    You can also view this thread for a complete free and lightweight security protection combination:
      My Computer


  3. Posts : 3
    Windows 7 Home Premium 64-bit
    Thread Starter
       #3

    I used to have norton installed but have recently replaced it with windows security essentials. The folder in the start menu should be empty. I have also ran a full scan with mse and nothing was found.
      My Computer

  4.    #4

    Have you scanned with Malwarebytes?

    Scan for any missing, modified or corrupted protected Windows files with:
      My Computer


  5. Posts : 3
    Windows 7 Home Premium 64-bit
    Thread Starter
       #5

    I performed a quick scan with Malwarebytes and also the sfc /scannow command. Nothing malicious as found with Malwarebytes and their were no integrity issues with my windows files.

    I searched for Norton in my local_machine in regedit and found something under:

    HKEY_LOCAL_MACHINE>SOFTWARE>Classes>Local Files>Software>Microsoft>Windows>shell>MuiCache

    HKEY_LOCAL_MACHINE>SOFTWARE>Microsoft>Directdraw>Compatibility>NortonSystemInfo
      My Computer

  6.    #6
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 12:10.
Find Us