Random BSOD on new laptop now screen blank upon startup

Northernsoul55 said:

Thanks very much for your reply Dave,no toes stepped on at all,that helps allot,hardware issues was my first thought,i did not get any display error messages by my system stating any of those things,i don't know how i could have gotten infected by a virus or malware,but then again anything can happen,is microsoft security essential good enough then if i got infected my malware or a virus???

Hi,

Its just an indication...doesnt mean you have been infected, depends on your error messages (which you said you did not get....so belay that :))

Microsoft Security Essentials is good from a Strict BSOD perspective, its stable, reliable and has a small footprint and should do the job...I use it and its hassle free.

I know this sounds obvious...but have you tried plugging in an external monitor? (For the blank screen problem)

Failing that Take it back to the shop if you can and Demand a replacement.

Hope this helps

Cheers

Dave

I don't actually have a cable to plug into an external monitor,i don't even have an external monitor actually lol,i will get in touch with the people i got it from,but they are sold out of the samsung series 7 gamer,i don't even think they are in production anymore to be honest.hopefully they can just replace whatever hardware has the fault on it,thank you so much for your help,at least now when i ring them and tell them the issue i can tell them what i think the issue is,as from experience the technical team of any company is not that technical lol

Thanks again

Schranzx said:

Northernsoul55 said:

Thanks very much for your reply Dave,no toes stepped on at all,that helps allot,hardware issues was my first thought,i did not get any display error messages by my system stating any of those things,i don't know how i could have gotten infected by a virus or malware,but then again anything can happen,is microsoft security essential good enough then if i got infected my malware or a virus???

Hi,

Its just an indication...doesnt mean you have been infected, depends on your error messages (which you said you did not get....so belay that :))

Microsoft Security Essentials is good from a Strict BSOD perspective, its stable, reliable and has a small footprint and should do the job...I use it and its hassle free.

I know this sounds obvious...but have you tried plugging in an external monitor? (For the blank screen problem)

Failing that Take it back to the shop if you can and Demand a replacement.

Hope this helps

Cheers

Dave

I don't actually have a cable to plug into an external monitor,i don't even have an external monitor actually lol,i will get in touch with the people i got it from,but they are sold out of the samsung series 7 gamer,i don't even think they are in production anymore to be honest.hopefully they can just replace whatever hardware has the fault on it,thank you so much for your help,at least now when i ring them and tell them the issue i can tell them what i think the issue is,as from experience the technical team of any company is not that technical lol

Thanks again

My Pleasure...hope you get it sorted

Cheers

Dave

Northernsoul55 said:

Schranzx said:

Northernsoul55 said:

Hi,

Its just an indication...doesnt mean you have been infected, depends on your error messages (which you said you did not get....so belay that :))

Microsoft Security Essentials is good from a Strict BSOD perspective, its stable, reliable and has a small footprint and should do the job...I use it and its hassle free.

I know this sounds obvious...but have you tried plugging in an external monitor? (For the blank screen problem)

Failing that Take it back to the shop if you can and Demand a replacement.

Hope this helps

Cheers

Dave

I don't actually have a cable to plug into an external monitor,i don't even have an external monitor actually lol,i will get in touch with the people i got it from,but they are sold out of the samsung series 7 gamer,i don't even think they are in production anymore to be honest.hopefully they can just replace whatever hardware has the fault on it,thank you so much for your help,at least now when i ring them and tell them the issue i can tell them what i think the issue is,as from experience the technical team of any company is not that technical lol

Thanks again

My Pleasure...hope you get it sorted

Cheers

Dave

Just out of curiosity,how safe are third party themes??i installed one on 2 different laptops and the 2 had this kind of fault,on my other laptop i didn't have that theme installed but all the same software and had no problem with that one,just trying to narrow down the problems.it might not be THE problem but just another thing i could cross off,it was called MCLASS clash of the titans,scanned and verified clean with MSE tho.

Pauly said:

Just had a thought, does it power up when display stays blank, if so try pressing Win+P which will select video output, every press moves one selection computer/duplicate/extend/projector

Thanks Pauly,i just tried and there was no change to the blank screen what so ever,no even a flicker of light.it powers up but no change to screen.