BSOD, not frequently, just sometimes when opening IE, or Chrome

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  1. Posts : 12
    Windows 7 Ultimate x32
       #1

    BSOD, not frequently, just sometimes when opening IE, or Chrome


    BSOD started 3 weeks ago always when opening IE. I canดt say exactly the frequence or any other pattern, Two days before I restored the system but today I tried to open Chrome and windows crushed again. As and extra info, there is an update which always canดt be installed KB2667402 donดt know if as a direct relation with this problem. Find attached the file, according to the instructions given for the BSOD. Thanks very much.
    Last edited by shengming; 12 Jan 2013 at 11:42.
      My Computer


  2. Posts : 1,782
    Windows 7 Home Premium 64bit
       #2

    Looks like all your crashes might be caused by Pandora. Try uninstalling and see if that stops the crashes.

    BSOD BUGCHECK SUMMARY
    Code:
    
    Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
    Debug session time: Sat Jan 12 05:53:33.759 2013 (UTC - 5:00)
    System Uptime: 0 days 0:36:58.851
    Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x8E
    PROCESS_NAME:  PandoraService
    FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
    Debug session time: Sat Jan  5 08:10:16.431 2013 (UTC - 5:00)
    System Uptime: 0 days 2:18:06.524
    Probably caused by : CLASSPNP.SYS ( CLASSPNP!ClasspSendSynchronousCompletion+76 )
    BUGCHECK_STR:  0xA
    PROCESS_NAME:  SYSTEM
    FAILURE_BUCKET_ID:  0xA_CLASSPNP!ClasspSendSynchronousCompletion+76
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
    Debug session time: Sat Jan  5 05:51:45.255 2013 (UTC - 5:00)
    System Uptime: 0 days 0:14:49.348
    Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x8E
    PROCESS_NAME:  PandoraService
    FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
    Debug session time: Sat Jan  5 05:10:57.142 2013 (UTC - 5:00)
    System Uptime: 0 days 1:50:51.625
    Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x8E
    PROCESS_NAME:  PandoraService
    FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
    Debug session time: Wed Jan  2 00:13:20.617 2013 (UTC - 5:00)
    System Uptime: 0 days 0:14:04.100
    Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x8E
    PROCESS_NAME:  PandoraService
    FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
    Debug session time: Tue Jan  1 23:53:59.744 2013 (UTC - 5:00)
    System Uptime: 0 days 2:26:54.837
    Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x8E
    PROCESS_NAME:  PandoraService
    FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
    Debug session time: Mon Dec 31 06:06:37.020 2012 (UTC - 5:00)
    System Uptime: 0 days 0:21:58.487
    Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x8E
    PROCESS_NAME:  PandoraService
    FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
    Built by: 7601.17944.x86fre.win7sp1_gdr.120830-0333
    Debug session time: Sat Dec 29 06:20:44.160 2012 (UTC - 5:00)
    System Uptime: 0 days 2:35:44.643
    Probably caused by : ntkrpamp.exe ( nt!ExpReleasePoolQuota+21 )
    EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.
    BUGCHECK_STR:  0x8E
    PROCESS_NAME:  PandoraService
    FAILURE_BUCKET_ID:  0x8E_nt!ExpReleasePoolQuota+21
    จจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจจ``
      
    
      My Computer


  3. Posts : 12
    Windows 7 Ultimate x32
    Thread Starter
       #3

    Thanks ngorman87. I'll do what you suggested and I apreciatte your help. I'll keep you informed.

    shengming
      My Computer


  4. Posts : 12
    Windows 7 Ultimate x32
    Thread Starter
       #4

    No problem anymore. Thanks very much ngorman87 for your help!
      My Computer


  5. Posts : 1,782
    Windows 7 Home Premium 64bit
       #5

    glad to hear
      My Computer


  6. Posts : 12
    Windows 7 Ultimate x32
    Thread Starter
       #6

    BSOD, suddenly while using IE.


    Yesterday night I was using IE, and suddenly had a BSOD. I have no idea what could have happened, so can not provide other details, sorry for that.

    I'll appreciate if you can help me.

    Best regards
      My Computer

  7.    #7

    Firstly, mark this thread as unsolved, so other users can easily tell that you need additional help.

    Code:
    BugCheck C2, {d, fffffa8003fa7ec0, 53327357, fffffa8000000078}
    
    Probably caused by : ws2ifsl.sys ( ws2ifsl!DispatchClose+70 )
    Code:
    Usual causes:  Device driver, Memory
    A kernel process or device driver has failed to request a pool allocation correctly.

    Remove (at least to test):

    Code:
    Start Menu\Programs\Kaspersky Anti-Virus 6.0 for Windows Workstations MP4

    Install and perform full scans with:

       Information
    Remember to install the free version of Malwarebytes not the free trail; untick the free trial box during installation. MSE is the most lightweight and compatible with the Windows 7 operating system

    You can also view this thread for a complete free and lightweight security protection combination:

    Scan for any missing, modified or corrupted protected Windows files with:

    Run Driver Verifier to scan for any corrupted drivers which may be causing problems, this program works by running various stress tests on drivers, in order to produce a BSOD which will locate the driver; run for least 24 hours:

       Information
      My Computer


  8. Posts : 12
    Windows 7 Ultimate x32
    Thread Starter
       #8

    Thanks very much BlueRobot, I'll do what you suggest and will keep you informed.

    Shengming
      My Computer

  9.    #9

    Your welcome, and will look forward to your results.
      My Computer


  10. Posts : 12
    Windows 7 Ultimate x32
    Thread Starter
       #10

    Dear BlueRobot,

    Everything is ok now. Thanks very much for your valuable help.

    Shengming
      My Computer


 
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