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Another Blue Screen - ntoskrnl.exe
Hello everyone,
This is my first post here. I tried to follow the posting guidelines as best I could. The zip for my dump files should be attached. If you need additional information please let me know.
A while back I started getting blue screen crashes. Once a day usually... sometimes even less. It seems to be completely random. I have yet to figure out what triggers it. At first, I never really payed attention to it as I had planned on reformatting and installing a fresh copy of windows soon, anyhow. After reinstalling I continued to get the blue screens. It was at this point that I starting doing research and learned how to access the dump files to help me figure out what the problem is.
It seems as though each crash is being caused by the same file - "ntoskrnl.exe"
A quick google searched confirmed that I was not alone. It seems that this particular file gives a lot of folks problems. I found that in most cases the problem seemed to be associated with the hard drive or memory.
I tested my hard drive using the suggested software on the manufacturers website - it passed. I also tested my memory for about 7 hours using memory test - 0 errors.
I am completely lost at this point. I'm hopping you guys can look at the dump files and give me some much needed advice.
Thank you in advance.
Code:Diagnostic Report (1.9.0027.0): ----------------------------------------- Windows Validation Data--> Validation Code: 0 Cached Online Validation Code: 0x0 Windows Product Key: *****-*****-CCR2V-CWPW8-HTW24 Windows Product Key Hash: +H+JgAPRa5tOwdp0AuBXsQngbmE= Windows Product ID: 00359-OEM-8882531-81381 Windows Product ID Type: 3 Windows License Type: OEM System Builder Windows OS version: 6.1.7601.2.00010300.1.0.003 ID: {E9CF5BF6-5873-4036-B424-86370A3E5BB9}(1) Is Admin: Yes TestCab: 0x0 LegitcheckControl ActiveX: N/A, hr = 0x80070002 Signed By: N/A, hr = 0x80070002 Product Name: Windows 7 Home Premium Architecture: 0x00000009 Build lab: 7601.win7sp1_gdr.120830-0333 TTS Error: Validation Diagnostic: Resolution Status: N/A Vista WgaER Data--> ThreatID(s): N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 Windows XP Notifications Data--> Cached Result: N/A, hr = 0x80070002 File Exists: No Version: N/A, hr = 0x80070002 WgaTray.exe Signed By: N/A, hr = 0x80070002 WgaLogon.dll Signed By: N/A, hr = 0x80070002 OGA Notifications Data--> Cached Result: N/A, hr = 0x80070002 Version: N/A, hr = 0x80070002 OGAExec.exe Signed By: N/A, hr = 0x80070002 OGAAddin.dll Signed By: N/A, hr = 0x80070002 OGA Data--> Office Status: 109 N/A OGA Version: N/A, 0x80070002 Signed By: N/A, hr = 0x80070002 Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3 Browser Data--> Proxy settings: N/A User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32) Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe Download signed ActiveX controls: Prompt Download unsigned ActiveX controls: Disabled Run ActiveX controls and plug-ins: Allowed Initialize and script ActiveX controls not marked as safe: Disabled Allow scripting of Internet Explorer Webbrowser control: Disabled Active scripting: Allowed Script ActiveX controls marked as safe for scripting: Allowed File Scan Data--> Other data--> Office Details: <GenuineResults><MachineData><UGUID>{E9CF5BF6-5873-4036-B424-86370A3E5BB9}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HTW24</PKey><PID>00359-OEM-8882531-81381</PID><PIDType>3</PIDType><SID>S-1-5-21-2885225002-4263839876-1188914006</SID><SYSTEM><Manufacturer>System manufacturer</Manufacturer><Model>System Product Name</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>0504</Version><SMBIOSVersion major="2" minor="6"/><Date>20110712000000.000000+000</Date></BIOS><HWID>DC213D07018400FE</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Eastern Standard Time(GMT-05:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults> Spsys.log Content: 0x80070002 Licensing Data--> Software licensing service version: 6.1.7601.17514 Name: Windows(R) 7, HomePremium edition Description: Windows Operating System - Windows(R) 7, OEM_COA_NSLP channel Activation ID: 9f83d90f-a151-4665-ae69-30b3f63ec659 Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f Extended PID: 00359-00176-825-381381-02-1033-7600.0000-0102013 Installation ID: 018565860663584715985115695311986751094366176011074293 Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338 Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339 Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341 Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340 Partial Product Key: HTW24 License Status: Initial grace period Time remaining: 42540 minute(s) (29 day(s)) Remaining Windows rearm count: 4 Trusted time: 1/14/2013 11:01:33 AM Windows Activation Technologies--> HrOffline: 0x00000000 HrOnline: 0x00000000 HealthStatus: 0x0000000000000000 Event Time Stamp: 1:10:2013 22:18 ActiveX: Registered, Version: 7.1.7600.16395 Admin Service: Registered, Version: 7.1.7600.16395 HealthStatus Bitmask Output: HWID Data--> HWID Hash Current: MAAAAAEAAgABAAEAAAACAAAAAgABAAEAln2UHsCufOkaXXrSSIGQtD6TnogO1i5z OEM Activation 1.0 Data--> N/A OEM Activation 2.0 Data--> BIOS valid for OA 2.0: yes, but no SLIC table Windows marker version: N/A OEMID and OEMTableID Consistent: N/A BIOS Information: ACPI Table Name OEMID Value OEMTableID Value APIC ALASKA A M I FACP ALASKA A M I HPET ALASKA A M I MCFG ALASKA A M I SSDT AMICPU PROC
Last edited by Nexrus; 14 Jan 2013 at 11:03.