Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Surfing the web my PC crashed and continues to crash occasionally.

14 Jan 2013   #1

windows 7 Home Premium x64
Surfing the web my PC crashed and continues to crash occasionally.

I was on the internet just cruising around when my sony vaio crashed. Turned it back on to run my kaspersky virus check and it crashed again before i could finish, under 10 minutes. Turned it back on once again only to have it crash even sooner within the first 5 minutes. Continued to try other options until it wouldnt even let me log on i would enter my password only to a black screen and my cursor.

I had a friend help me out and I did a system restore in safe mode and now I'm able to do everything as usual, or so it appears. My question would be why did that happen and will it happen again? Any help or recomendations are appreciated! I attached my BSOD...or so i think not sure if i needed it or not or even sure what it is not a tech retard but no expert either.


My System SpecsSystem Spec
15 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hello aww22. Uninstall Kaspersky using Kaspersky Removal Tool. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download, install and update those, and then run full system scans with both of them, one by one.

Do some disc checks.
  1. Update your SSD's Firmware (Skip it, if you dont have a SSD)
  2. Re-seat the sata and power.
  3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
  4. Seatool for dos: SeaTools | Seagate download
    Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
Let us know the results.
My System SpecsSystem Spec
21 Jan 2013   #3

windows 7 Home Premium x64

1. I ran the malware scan which found "PUM.Hijack.startmenu" I chose to remove this.
2. Next I unistalled kaspersky and ran microsoft security essentials which found "Exploit:Java/CVE-2008-5353" which i also removed.
3. Finally I ran the Seatools for DOS from a disc, Both the short dst and long test passed.

Seems everything is back up and running as normal which is great!

The only question I have is should i quit paying for my virus protection (kaspersky) and permanently switch to the free Microsoft Program. Will it give me the same protection? Have I been wasting my money on spendy virus protection that isn't up to par?

Thanks for all your help!
My System SpecsSystem Spec

21 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hello mate. Kaspersky is a very nice program and widely trusted. But it is causing crashes for your case that you have seen already.

You may do either of the followings:
1. Download a fresh copy of Kaspersky, the latest version. Observe if it is causing any crashes or not. If not, stick with it; but update the version at the first possibility.

2. Stick with MSE and MBAM. It is the most trusted combination. MSE is most lightweight on the system and never cause a crash for it. Most of SF members use this combination; and we never face any virus and malware.

Let us know how it goes.
My System SpecsSystem Spec

 Surfing the web my PC crashed and continues to crash occasionally.

Thread Tools

Similar help and support threads
Thread Forum
Software continues to crash
hello all, I manage an office and we currently have 5 workstation computers and one server computer, all which are from Dell. these computers work perfect except for our only Optiplex 3010. This particular terminal keeps on crashing when running the software that we use. It is also the only...
Network & Sharing
Playing Archeage & Computer continues to Crash
I've been playing the Closed Beta Event III for the past two days and this problem didn't spring up until yesterday morning after I left my PC on overnight. I shut it down that morning for an hour to give it a "rest time" and then came back to it to play Archeage again and the game stuttered as I...
BSOD Help and Support
BSOD surfing the internet random crash error 0x80004005
I'm just surfin the web and BAM! crash. It gave me a driver power state failure but it seems to give me that everytime. This computer crashes once like every few months with different errors so it's hard to keep track. Log Name: System Source: Microsoft-Windows-WMPNSS-Service Date:...
BSOD Help and Support
BSoD Crash while surfing the net
Can anybody help me? I've attached the dump file. Thanks in advance!
BSOD Help and Support
Internet Explorer Crashed while Surfing:Now I can't open any programs
when I try to open a program thru any path I get a message "This file does not have a program associated with it for performing this action.Please install a program or, if one is already installed,create an association in the DEFAULT Program Control Panel."I have not been able to run any virus...
BSOD Help and Support

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 20:21.
Twitter Facebook Google+