BSOD randomly, more frequent when starting up/logging on

Hello mate, I guess it is within warranty?

I checked a 3 latest dumps only, and got a lot of crashers there. Have a look.

Norton:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 50, {fffff82350cd4370, 0, fffff8000340a9bc, 5}

*** WARNING: Unable to verify timestamp for SRTSP64.SYS
*** ERROR: Module load completed but symbols could not be loaded for SRTSP64.SYS
*** WARNING: Unable to verify timestamp for EX64.SYS
*** ERROR: Module load completed but symbols could not be loaded for EX64.SYS

Could not read faulting driver name
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+100 )

Followup: Pool_corruption
---------

Uninstall Norton and all Symentec products using Norton Removal tool.
Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
Download and install and update those, and then run full system scans with both of them, one by one. Also scan the system for possible virus infection.

• Anti-rootkit utility TDSSKiller
• Windows Defender Offline

nVidia display driver:

Code:

Irp is active with 4 stacks 3 is current (= 0xfffffa801592fd60)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  Pending has been returned
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [ 16, 0]   0  0 fffffa800e037a10 00000000 fffff8800f9e54a4-fffffa8010b08bf0    
           \Driver\pci    nvlddmkm
            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8011629480 00000000 00000000-00000000    pending
           \Driver\nvlddmkm
            Args: 00000000 00000001 00000001 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa8012c04740    

            Args: 00000000 00000000 00000000 00000000

• Download and install Driver Fusion.
• Reboot the computer in Advanced Boot Options, safe mode. Search Driver Fusion in your start menu, and remove all components of your nVidia display driver.
• Boot normally now. Go to Drivers - Download NVIDIA Drivers, Drivers > Beta and Legacy; search there with your cards particulars for GeForce 306.23 Driver, dated 13.9.2012 and install it.

Intel HD Graphics:

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {39, 2, 1, fffff880055e5f41}

*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : hardware ( igdkmd64+344f41 )

Followup: MachineOwner
---------

Update it from Intel Download Center.

Intel Rapid Storage Driver.

Code:

fffff800`00b9c868  fffff880`01251507Unable to load image \SystemRoot\system32\DRIVERS\iaStor.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for iaStor.sys
*** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
 iaStor+0x2d507

Get rid of intel rapid storage.

1. Right click on "my computer" icon and click "manage" on the context menu.
2. It will open the "computer management" window.
3. Select "Device Manager" in the left pane, It will list all the existing devices up.
4. Expand "Disc Drives" by clicking on the triangle in front of it.
5. Select one item under it, right click, uninstall.
6. Continue the process for all items under "Disc Drives"
7. Now restart the computer. At restart, windows will auto configure the appropriate system driver, msahci.sys.

Also, Broadcom 802.11g Network Adapter - Dell Wireless 1390 WLAN Mini-Card

Code:

fffff800`00b9ca38  fffff880`05e770f4Unable to load image \SystemRoot\system32\DRIVERS\bcmwl664.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for bcmwl664.sys
*** ERROR: Module load completed but symbols could not be loaded for bcmwl664.sys
 bcmwl664+0x130f4

And ST MicroElectronics Accelerometer

Code:

fffff800`00b9c4e0  fffff880`058024c8*** WARNING: Unable to verify timestamp for Accelern.sys
*** ERROR: Module load completed but symbols could not be loaded for Accelern.sys
 Accelern+0x24c8

Both of them are OEM. Check for updates in Alienware's site.

Free up the startup.

1. Click on the Start button
2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
3. Select the “Startup” tab.
4. Deselect all items other than the antivirus.
5. Apply > OK
6. Accept the restart.

Let us know the results.

MSB117 said:

Hey! Thanks for the reply, unfortunately the warranty ran out back in August, hence why I'm here! :)


Will do the above and let you know!

In such a situation, and depending on the condition of your computer, I may make your work easy. Uninstall Norton and see if the crashes stopped or not. If not, do the Clean Reinstall - Factory OEM Windows 7. It is needed there.

MSB117 said:

My friend who knows a little bit about computers was suggesting that it may be a problem with the Hard Drive. Is there anyway to check if it is okay? Don't want to clean install only to find out its a problem with the HDD.

Though I haven't got any solid reason to claim that the HDD is problematic, but your friends words must not be nullified. Do the following Disc checks.

1. Update your SSD's Firmware (Skip it, if it is not a SSD)
2. Re-seat the sata and power.
   
3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
4. Seatool for dos: SeaTools | Seagate download
   Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run.
5. Post a screenshot of the HDD/HDDs using CrystalDiskInfo - Software - Crystal Dew World

It seems to be good. Dont worry about the Discs.

Either you may upload the further crash dumps those you experienced, or you may go with your plan to have a clean install, which is always a good option.

Whatever you do, let us informed :)