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Windows 7: Random BSOD while gaming or idle

16 Jan 2013   #1
xTko

Windows 7 x64
 
 
Random BSOD while gaming or idle

Usually it happens when I am playing a game (BF3, CS:GO, GW2) but sometimes it happens while idling or while I am browsing the internet. I have tried to resolve the issue myself but without success so here is everything I have done recently to fix the issue.

Reformat did not work.
Default BIOS settings did not work (no overclocking anyways)
Tweaked BIOS ram settings to XMP which made the issue happen less frequent. (went about a two weeks with no restarts)
I know that voltage readings from BIOS aren't very reliable but the 3.3v is running around 2.8-2.9v for the past couple of months. I tested the PSU with a multimeter and everything was OK.
I switched out my GTX570 for a spare 9800GT+ and did not get a restart but with how random they are I can't blame the video card definitively.

I am at a loss for ideas. Any help would be appreciated. If you need anymore info let me know.

I thought the issue had been resolved previously in:
https://www.sevenforums.com/crashes-d...ml#post1674860

Sorry for the repost but I was unable to get help in the previous topic.

Thanks in advance.

Regards,

xTko


My System SpecsSystem Spec
.
16 Jan 2013   #2
carwiz

Windows 7 Pro-x64
 
 

The last couple of dumps indicate a timeout after an attempt to reset the video dirver. Are you sure you have the correct drivers for your OS and card?


Code:
 
Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Oct 02 13:21:13 2012 (506B3099)
My System SpecsSystem Spec
16 Jan 2013   #3
xTko

Windows 7 x64
 
 

I was using 306.97 GeForce Drivers for my GeForce 570GTX. nVidia says that this is the driver for my GPU.

Updating to 310.90 tonight.
My System SpecsSystem Spec
.

18 Jan 2013   #4
xTko

Windows 7 x64
 
 

The issue still persists after the driver update. Any other suggestions?
My System SpecsSystem Spec
19 Jan 2013   #5
carwiz

Windows 7 Pro-x64
 
 

Was it a Bug Check Code 116 again? (TDR Timeout)

If so, try disabling the on-board HD3000 in the BIOS for the time being. I know you're supposed to be able to run both the HD3000 and a video card but some have seen problems running both. Also, if you are OCing the video card or the processor, set them to their default parameters.

If you still see the 116 Bug Check, provide a new dump.
My System SpecsSystem Spec
19 Jan 2013   #6
xTko

Windows 7 x64
 
 

I have disable the on-board HD3000. I set the BIOS to default recently so there should be no overclocking.

I will see if I can get it to crash again. If I see the 116 Bug I will post a new dump as you requested.

Thanks for the help.
My System SpecsSystem Spec
19 Jan 2013   #7
xTko

Windows 7 x64
 
 
Well...

Well that did not take long. Still receiving the Bug Check 116.

Here are the new dump files:
My System SpecsSystem Spec
19 Jan 2013   #8
carwiz

Windows 7 Pro-x64
 
 

Code:
 
Loaded symbol image file: nvlddmkm.sys
    Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
    Image name: nvlddmkm.sys
    Timestamp:        Tue Oct 02 13:21:13 2012 (506B3099
Code:
 
Driver Name: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um
Driver File Version: 9.18.0013.1090 (English)
     Driver Version: 9.18.13.1090
        DDI Version: 11
       Driver Model: WDDM 1.1
  Driver Attributes: Final Retail
   Driver Date/Size: 12/29/2012 02:34:47, 18054312 bytes
Still the same TDR error too.

There's a discrepancy between the version dates on the drivers. Not totally out of the realm of reality but still suspect. Also, the video card is not responding to a reset. There's a couple of things to try.

Shutdown the system completely (power down) and re-seat the video card. While you're in there, check for a build up of dust and clean it. Check all the intake vents too and clean.

It could be that the card is over heating and shutting down. It may be a good idea to run a temperature monitor for a while and log the temps until a shutdown.

Constant TDRs could be a sign of a dieing video card too but try the above for now--They're cheap.
My System SpecsSystem Spec
20 Jan 2013   #9
xTko

Windows 7 x64
 
 

What is the best way to remove all the graphics drivers and ensure only the newest drivers are reinstalled?

I just completed a full system clean less than a month ago, but I will re-seat the card and ensure that it is still clean.

I will keep a temp monitor up and see if that is an issue.
My System SpecsSystem Spec
20 Jan 2013   #10
xTko

Windows 7 x64
 
 

Update:

It does not seem to be an issue of overheating. At idle the temp is sitting at about 40. I loaded up a game and the temp went to about 50 and the PC crashes within 5-10 min before I can push the card.
My System SpecsSystem Spec
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