BSOD error 0x0000000C4 after many attempts to resolve

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  1. Posts : 13
    Windows 7 Ultimate x64
       #1

    BSOD error 0x0000000C4 after many attempts to resolve


    Hi, I've had consistent problems with blue screen errors on my computer since my video card died sometime back in October or November. The card was under warranty, so I got it RMAd and replaced it. However, upon receiving the replacement and putting it in my setup, there was quite apparently still a problem, as the graphics driver would frequently crash and then recover. It actually began to get progressively worse until it would start to blue screen and shut down instead of recovering. I spoke with EVGA support (where I got the card), and the rep notified me that the initial card they had received from me during the RMA process had been noted as failing due to overheating, and he suggested that the issue could be the power supply rather than the card. My power supply was actually a couple years (at least) older than the video card and older than my build itself, so that theory was at least worth testing. I took the computer to the shop, the guy there hooked it up to a different power supply (one with significantly less watt capacity) and ran a graphics intensive stress test on it. It didn't crash, so we figured it was likely the power supply. That was still under warranty as well, so I got that RMAd.

    The replacement power supply arrived and I put in. For all intents and purposes, those couple parts of the computer I had RMAd were like brand new again. I got the system ready to go, booted it up and started using it again, but began experiencing the graphics driver crashes again, all with recoveries this time. I called EVGA support again, and this time, the tech agent I spoke with advised me to adjust the RAM voltage setting in my BIOS to specifically match the suggested specs for my RAM (1.5 rather than "auto"). I did that and hoped for the best. However, I'm still having problems with the graphics driver crashing periodically and I've also had blue screen crashes with the following information here and there (despite having just done a fresh install of my OS here in the hopes that doing so would fix my problem):

    BSOD Windows Recovery Message said:
    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.256.1
    Locale ID: 1033

    Additional information about the problem:
    BCCode: c4
    BCP1: 0000000000000091
    BCP2: 0000000000000002
    BCP3: FFFFF80003600CC0
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 256_1

    Files that help describe the problem:
    C:\Windows\Minidump\011513-21746-01.dmp
    C:\Users\Andy\AppData\Local\Temp\WER-36176-0.sysdata.xml

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    C:\Windows\system32\en-US\erofflps.txt
    Computer specs are as follows:

    Computer Specs said:
    Motherboard: ASUS Sabertooth X58
    Processor: Intel Core i7-960 Processor 3.20 GHz 8 MB Cache Socket
    Graphics Card: EVGA Nvidia GeForce GTX460 2win
    Power Supply: Corsair CMPSU-TX950
    Primary Boot HDD: Hitachi HD 1TB SCSI Disk Device
    RAM: 12 GB Corsair Vengeance DDR3
    Operating System: Windows 7 Ultimate x64

    I attached the file requested according to the BSOD posting rules to this post. Any assistance or advice would be greatly appreciated, I'd really love to resolve this issue once and for all.
      My Computer


  2. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #2

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_VERIFIER_DETECTED_VIOLATION (c4)
    A device driver attempting to corrupt the system has been caught.  This is
    because the driver was specified in the registry as being suspect (by the
    administrator) and the kernel has enabled substantial checking of this driver.
    If the driver attempts to corrupt the system, bugchecks 0xC4, 0xC1 and 0xA will
    be among the most commonly seen crashes.
    Arguments:
    Arg1: 0000000000000091, A driver switched stacks using a method that is not supported by
    	the operating system. The only supported way to extend a kernel
    	mode stack is by using KeExpandKernelStackAndCallout.
    Arg2: 0000000000000002
    Arg3: fffff80003600cc0
    Arg4: 0000000000000000
    Hi Andy,

    When you replaced the graphics card, did you uninstall, and then re install the card drivers?

    Regards,
    Golden
      My Computer


  3. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #3

    Hello Andy, You need to roll back the display driver to an earlier one, as the version you are using is found to be problematic in most of the cases.
    Code:
    0: kd> lmvm nvlddmkm
    start             end                 module name
    fffff880`058f1000 fffff880`0638f000   nvlddmkm T (no symbols)           
        Loaded symbol image file: nvlddmkm.sys
        Image path: \SystemRoot\system32\DRIVERS\nvlddmkm.sys
        Image name: nvlddmkm.sys
        Timestamp:        Sat Dec 29 12:17:52 2012 (50DE9218)
        CheckSum:         00A7F96C
        ImageSize:        00A9E000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

    Update the Marvell Raid driver.
    Code:
    0: kd> lmvm mv91xx
    start             end                 module name
    fffff880`01000000 fffff880`0108c000   mv91xx   T (no symbols)           
        Loaded symbol image file: mv91xx.sys
        Image path: \SystemRoot\system32\DRIVERS\mv91xx.sys
        Image name: mv91xx.sys
        Timestamp:        Fri Dec 25 12:15:39 2009 (4B345F93)
        CheckSum:         0004E351
        ImageSize:        0008C000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Get it from Marvell - Support.

    Let us know the results.
      My Computer


  4. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #4

    Thanks Arc. Andy please follow Arc's suggestion.
      My Computer


  5. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Thanks for the prompt replies and suggestion. I was wondering if there might have been an issue with the video driver itself, I should have checked into that. I had some issues getting rid of the driver entirely and there's another issue with my OS that I'm going to just fix with a fresh install, but when I finish the reinstall, rather than let Windows auto-update the video card driver or updating it to the most recent version, I'll install the version you suggested here and I'll also update my Marvell raid driver. I'll get back to this thread with final results and whether or not I continue to experience BSOD problems ASAP.
      My Computer


  6. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #6

    No worries. Some suggestions for re-installation if you need them:
    Clean Install Windows 7
    Clean Reinstall - Factory OEM Windows 7
      My Computer


  7. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #7

    Reinstall of OS complete, just working through some updates and standard software installs, I do have one question regarding updating the Marvell Raid driver, I'm having difficulty finding it on the Marvell site, I'm not exactly sure what to search for in the support/drivers section.
      My Computer


  8. Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       #8

    Are you using a RAID array at all? If not, you may not need the driver.....lets see what Arc suggests.
      My Computer


  9. Posts : 2,573
    Win7 Ultimate X64
       #9

    If you need it try here ASUS - Motherboards- ASUS SABERTOOTH X58 the latest version says beta on it but it has WHQL after it so should be OK i think they may have not removed the tag
      My Computer


  10. Posts : 13
    Windows 7 Ultimate x64
    Thread Starter
       #10

    Ah, I didn't even know what a RAID was, just looked it up, I don't have a RAID array, so not sure that I'll need it, but if anyone here suggests that I should install it anyway, I'll take your word for it, that's why I came here, for good advice and assistance.

    Anyway, so far no issues, it seemed like the driver might have failed once and then recovered, but I couldn't be sure, because there was no notification in the tray like there was for the other times, my primary monitor screen did go black for a brief period though and then came back on, it seemed consistent with what was going on prior. Though right now it's too early to tell if that might just occasionally happen. As long as I don't get a BSOD and a forced restart, I don't mind the occasional driver crash, I suppose. I'll update in another 48 hours or so with news of whether I've experienced any BSOD problems or not and--hopefully--if not, I'll be able to mark this topic as solved.
      My Computer


 
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