irregular BSOD on older Dell Laptop. error 0x0000009f and 0x0000001a


  1. Posts : 6
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
       #1

    irregular BSOD on older Dell Laptop. error 0x0000009f and 0x0000001a


    Hi guys,

    Dell Studio Laptop
    Windows 7 64bit
    4Gb Ram
    Intel Core 2 Duo

    An irregular BSOD, about once a month, always caused by ntoskrnl.exe - often when hibernating, but sometimes in the middle of something.

    DRIVER_POWER_STATE_FAILURE
    or
    MEMORY_MANAGEMENT

    Kept windows up-to-date as far as I know!

    Attached is the SF report.

    Any suggestions on how to fix much appreciated!

    Thanks,

    Tim
      My Computer


  2. Posts : 2,573
    Win7 Ultimate X64
       #2

    Hello timsparks, Welcome to SF

    First off if your OCing in anyway stop, return everything to stock settings for the purposes of testing

    If you havent already, fill in your system specs so we know what we are dealing with
    System Info - See Your System Specs


    Make sure you have read the guide on asking for help with BSOD so you know what we need
    https://www.sevenforums.com/crashes-d...tructions.html
    And if necessary set your machine to create minidumps (Method 2 Step 2 is easiest IMO)
    Dump Files - Configure Windows to Create on BSOD


    Run some scans to check against virus or infection
    Anti-rootkit utility TDSSKiller
    Windows Defender Offline

    Run some basic hardware tests
    RAM - Test with Memtest86+
    Disk Check (windows based check)
    Hard Drive Diagnostic Procedure (bootable disk check)

    Nothing conclusive in the dump files i would start with the virus checks and some hardware tests see how you get on
    What is the keytweak program you have installed ?
      My Computer


  3. Posts : 6
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #3

    Hi Pauly,
    Thanks for the reply.

    Have put my system specs up, and had already been through the BSOD instructions. Attached file (in previous post) has the dumps and system info.

    Will do some system scans now.

    The KeyTweak program is a relic from when I was trying to re-map some of the irritating buttons that Dell put on the laptop (volume control) but to no avail. I've just uninstalled it...

    Tim
      My Computer


 

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