BSOD 0x9f sleep/hybernate on acer 5470g

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Please remove Avira antivirus: Avira AntiVir Removal Tool - Download

Replace with Microsoft security essentials

Microsoft Security Essentials.

Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-

• Microsoft Security Essentials - Free Antivirus for Windows
  
  • Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
    
    • Good and Free system security combination.
    • How to Scan Your Computer With Multiple Antivirus Programs - How-To Geek
    
    
  
  

   Warning

Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

Run a full scan with both (separately) once downloaded, installed and updated.

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Please upload your msinfo32.nfo file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Save -> Save as msinfo32.nfo and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .nfo file, click send to compressed (zipped) folder -> Upload the .zip file here.

Please upload your msinfo32.txt file. To get this: Start Menu -> Type msinfo32 into the Search programs and files box -> When it opens, go to File, Export -> Save as msinfo32.txt and save in a place you will remember -> Let it finish the process of gathering and saving the system info -> Right click the .txt file, click send to compressed (zipped) folder -> Upload the .zip file here.

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Perform a System File Check:

1. Click on the start
2. Type CMD on Search
3. Left click and Run as Administrator
4. Type SFC /scannow

Full tutorial here:

• SFC /SCANNOW Command - System File Checker

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Disk Check on your hard drive for file system errors and bad sectors on it:

• Disk Check

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Await the .nfo file.

SUMMARY

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 9F, {3, fffffa8005a67e30, fffff80000b9c518, fffffa80086f8e10}

Unable to load image \SystemRoot\system32\DRIVERS\avfwim.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for avfwim.sys
*** ERROR: Module load completed but symbols could not be loaded for avfwim.sys
Probably caused by : ntkrnlmp

Followup: MachineOwner
---------

0: kd> !analyze -v
*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver has failed to complete a power IRP within a specific time (usually 10 minutes).
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa8005a67e30, Physical Device Object of the stack
Arg3: fffff80000b9c518, nt!TRIAGE_9F_POWER on Win7, otherwise the Functional Device Object of the stack
Arg4: fffffa80086f8e10, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  ntkrnlmp

DEBUG_FLR_IMAGE_TIMESTAMP:  0

FAULTING_MODULE: fffff88005bc9000 avfwim

DEVICE_OBJECT: fffffa8006b10050

DRIVER_OBJECT: fffffa80070a0460

IRP_ADDRESS:  fffffa80086f8e10

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

CURRENT_IRQL:  2

TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0

STACK_TEXT:  
fffff800`00b9c4c8 fffff800`0293f6d2 : 00000000`0000009f 00000000`00000003 fffffa80`05a67e30 fffff800`00b9c518 : nt!KeBugCheckEx
fffff800`00b9c4d0 fffff800`028dfc3c : fffff800`00b9c600 fffff800`00b9c600 00000000`00000000 00000000`00000001 : nt! ?? ::FNODOBFM::`string'+0x33ac0
fffff800`00b9c570 fffff800`028dfad6 : fffff800`02a7cf20 00000000`0011ca59 00000000`00000000 00000000`00000000 : nt!KiProcessTimerDpcTable+0x6c
fffff800`00b9c5e0 fffff800`028df9be : 0000002a`591bcb16 fffff800`00b9cc58 00000000`0011ca59 fffff800`02a4ada8 : nt!KiProcessExpiredTimerList+0xc6
fffff800`00b9cc30 fffff800`028df7a7 : 00000008`ccfac0c1 00000008`0011ca59 00000008`ccfac0bb 00000000`00000059 : nt!KiTimerExpiration+0x1be
fffff800`00b9ccd0 fffff800`028cccca : fffff800`02a47e80 fffff800`02a55cc0 00000000`00000001 fffff880`00000000 : nt!KiRetireDpcList+0x277
fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x5a


STACK_COMMAND:  kb

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: ntkrnlmp

FAILURE_BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp

BUCKET_ID:  X64_0x9F_3_POWER_DOWN_IMAGE_ntkrnlmp

Followup: MachineOwner
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0: kd> !irp fffffa80086f8e10
Irp is active with 3 stacks 2 is current (= 0xfffffa80086f8f28)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

			Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8006b10050 00000000 fffff80002b19200-fffffa80087725f0 Success Error Cancel pending
	       \Driver\avfwim	nt!PopSystemIrpCompletion
			Args: 00014400 00000000 00000004 00000002
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa80087725f0    

			Args: 00000000 00000000 00000000 00000000

OK, keep us posted and give it a week before marking as solved. :)

Good to hear that.
Thanks for letting us know.