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Windows 7: BSOD on shutdown, stop 0x0000009F

17 Jan 2013   #1

Windows 7 Home Premium x64
BSOD on shutdown, stop 0x0000009F

I am getting BSOD when my computer tries to shutdown or restart. This just started a few days ago even though I have been having shutdown and restart problems for the last few weeks (The computer goes through the shutdown screen, the screen turns off, the drives sound like they shut off, but the power does not go off, the power button light is still on and the leds are still lit and I have to hold the power button for the computer to turn off).

I have a ASUS K55A laptop (Core i5-3210m, 8GB ram, 1 ssd, 1 hdd that replaced the cdrom) that is running Windows 7 Home Premium x64.

The BSOD leaves the following information:


Technical Information:
STOP: 0x0000009F (0x0000000000000003, 0xFFFFFA800673E060, 0xFFFFF80003C073D8, 0xFFFFFA8008E1F930)

I have attached the SF Diagnostics Tool zip.

Thanks for your help.

My System SpecsSystem Spec
18 Jan 2013   #2

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Welcome to SevenForums!

Perform a clean boot:Please follow this:
Quote   Quote: Originally Posted by writhziden View Post
If you have an SSD, make sure the following are up to date:
  • SSD firmware
  • BIOS Version
  • Chipset Drivers
  • Hard disk controller drivers/SATA drivers
  • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
Perform a System File Check:
  1. Click on the start
  2. Type CMD on Search
  3. Left click and Run as Administrator
  4. Type SFC /scannow
Full tutorial here:Disk Check on your hard drive for file system errors and bad sectors on it:Clean up some factory bloatware:See if enabling or disabling USB selective suspense helps:Let us know the results and further BSOD reports.
My System SpecsSystem Spec
28 Jan 2013   #3

Windows 7 Home Premium x64

This isn't really resolved, but I'm considering it closed. I went through the previous steps and I was still getting the same things (Windows wouldn't totally close out, and BSoD). It was a clean install of windows on the new SSD. The only thing that changed was changing out my HDD for a SSD. I rechecked drivers and they were the newest versions from intel, there is only 1 version of the BIOS for the SSD so there aren't any updates there yet, and AHCI was turned on in the bios. So, I took out the SSD and installed windows on the HDD. It is running perfectly now. I decided to keep the HDD in for now, if I get more time I'll have to try it again and see if I can figure out if it is a driver issue or a BIOS issue with the SSD. When a new BIOS comes out I'll have to try it.

Thanks for everyone's help.
My System SpecsSystem Spec

29 Jan 2013   #4

Microsoft Community Contributor Award Recipient

Windows 10 Home 64Bit

Thanks for the update.
Look forward to your results.
My System SpecsSystem Spec

 BSOD on shutdown, stop 0x0000009F

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