Random BSOD running various applications


  1. Posts : 7
    Windows 7 Home Premium 64 bit
       #1

    Random BSOD running various applications


    Hi all,

    I've been experiencing very frequent BSODs with different bug check codes and causes every time. When a BSOD happens, there is this buzzing sound and it will say something like 'initializing crash dump....' but nothing else will happen. I have to manually restart my laptop again. On a couple of occasions, my laptop will even just hang at whatever I'm doing with no BSOD, again causing a manual restart.

    Attached is the SF diagnostic tools zip file.

    Some points I'd like to bring out:
    1. I can't really remember, but I had an automatic windows update on or before 28 Dec 2012. On that day I also experienced a BSOD.

    2. I then was on vacation and the next time I started up my laptop was 10 Jan 2013. Ran OK for a couple of days, then on 14 Jan 2013 the BSODs started.

    3. I was experiencing frequent Google Chrome crashes of the "Aw snap" variety from 14 Jan 2013 onwards.

    4. I've updated the NVIDIA graphics driver the proper way (uninstall, safe mode driver cleaner, reinstall) but it didn't solve the problem. I've also updated the Intel Graphics Driver.

    5. sfc/scannow and MS security essentials did not turn anything up.

    Please help me to troubleshoot this. Appreciate any and all advice and suggestions. Thank you.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello Dv8tor.

    It is caused by Intel Storage drivers.
    Code:
    fffff880`09d3d848  fffff880`012885bfUnable to load image iaStor.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for iaStor.sys
    *** ERROR: Module load completed but symbols could not be loaded for iaStor.sys
     iaStor+0x2e5bf
    Which is old enough.
    Code:
    1: kd> lmvm iastor
    start             end                 module name
    fffff880`0125a000 fffff880`01464000   iaStor   T (no symbols)           
        Loaded symbol image file: iaStor.sys
        Image path: iaStor.sys
        Image name: iaStor.sys
        Timestamp:        Tue Jun 08 23:03:03 2010 (4C0E7ECF)
        CheckSum:         00090F4D
        ImageSize:        0020A000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Download and install it from http://downloadcenter.intel.com/Deta...ST%29&lang=eng.

    From another crash dump,
    Code:
    BugCheck D1, {ea3b030, 2, 0, fffff88004545e8c}
    
    *** WARNING: Unable to verify timestamp for igdkmd64.sys
    *** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
    Probably caused by : memory_corruption
    
    Followup: memory_corruption
    ---------
    Download intel graphics driver from Intel Download Center. Also test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    Atheros network adapter driver is also in fault.
    Code:
    fffff880`09ffa938  fffff880`0947cf6cUnable to load image athrx.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for athrx.sys
    *** ERROR: Module load completed but symbols could not be loaded for athrx.sys
     athrx+0x3df6c
    Update it from ATHEROS drivers for Microsoft Windows (Atheros?????)

    Free up the startup. You have a lot of startup entries.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept the restart.

    Let us know the results.
      My Computer


  3. Posts : 7
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Hello Arc,

    Many thanks for the suggestions. I have updated all the drivers you mentioned, as well as cleaned up a lot of my startup entries. The one thing left to do is to run memtest. I'll be doing that overnight, and will post results.

    May I also ask, is it common to encounter such BSODs for laptops if certain drivers are not updated regularly? If so, is there any way to be notified when it's time to update or some way of automatically updating these drivers? It seems rather strange to me that the only way to know that I have to update drivers is to get BSODs.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Dv8tor said:
    May I also ask, is it common to encounter such BSODs for laptops if certain drivers are not updated regularly?
    Yes, it is very common; better we can say it is the most common cause of a BSOD; for both of a desktop and a laptop..
    Dv8tor said:
    If so, is there any way to be notified when it's time to update or some way of automatically updating these drivers? It seems rather strange to me that the only way to know that I have to update drivers is to get BSODs.
    Apparently there is no way. What you should do is to update all your installed programs and all the device drivers at a regular interval. There are some auto driver search programs, but I am not very sure how efficiently they work.
      My Computer


  5. Posts : 7
    Windows 7 Home Premium 64 bit
    Thread Starter
       #5

    Hello Arc,

    Thank you for the helpful tips!

    Since my last post I've ran memtest and nothing was reported, so I assumed everything is fine. This morning I was working on my laptop when it BSOD again. The funny thing is that there was no crash dump file written (I used bluescreenview to check first). However I did manage to see that it was caused by igdkmd64.sys. Some research indicated that it is due to the Intel Graphics Driver, but I am sure that I've already got the latest version.

    How do I go about troubleshooting this? I will appreciate your help greatly. If you need certain files/logs please let me know and I will upload them.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Dv8tor said:
    Hello Arc,

    Thank you for the helpful tips!

    Since my last post I've ran memtest and nothing was reported, so I assumed everything is fine. This morning I was working on my laptop when it BSOD again. The funny thing is that there was no crash dump file written (I used bluescreenview to check first). However I did manage to see that it was caused by igdkmd64.sys. Some research indicated that it is due to the Intel Graphics Driver, but I am sure that I've already got the latest version.

    How do I go about troubleshooting this? I will appreciate your help greatly. If you need certain files/logs please let me know and I will upload them.

    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
      My Computer


  7. Posts : 7
    Windows 7 Home Premium 64 bit
    Thread Starter
       #7

    Thank you Arc.

    I've attached the files generated by running SF Diagnostics today. I've included only the 2 new BSOD dmp files that were generated today. Please have a look and let me know what other information is required. Thank you again.
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
    Driver Verifier - Enable and Disable
    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

       Information
    Why Driver Verifier:
    It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

    How Can we know that DV is enabled:
    It will make the system bit of slow, laggy.

       Warning
    Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

    If there is no points, make a System Restore Point manually before enabling DV.

       Tip



    Let us know the results, with the subsequent crash dumps, if any.
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

© Designer Media Ltd
All times are GMT -5. The time now is 20:41.
Find Us