BSOD surfing internet

kgirot58 · 20 Jan 2013

Have had two BSOD's in the past couple of weeks. I don't do much on the PC except email and surf. System is about 8 months old. Today's BSOD happened when surfing internet. Had Thunderbird v17.0.2 and IE9 open. IE9 has crashed and restarted quite a few times in the last few weeks. Each time it "checks for problems" but nothing happens. Win Update runs in auto mode. Any help is greatly appreciated.

Arc · 20 Jan 2013

Hello kgirot58.

StorageCraft driver

Code:

fffff880`0d0ff7a8  fffff880`01755000Unable to load image \SystemRoot\system32\DRIVERS\stcvsm.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for stcvsm.sys
*** ERROR: Module load completed but symbols could not be loaded for stcvsm.sys
 stcvsm

Update it from StorageCraft ShadowProtect & ShadowControl Updates and Downloads

Intel Storage drivers

Code:

fffff880`0d0ff3f0  fffff880`00d84b50*** WARNING: Unable to verify timestamp for ACPI.sys
*** ERROR: Module load completed but symbols could not be loaded for ACPI.sys
 ACPI+0x31b50

Download and install this version.

Test your RAM modules for possible errors.
How to Test and Diagnose RAM Issues with Memtest86+
Run memtest for at least 8 passes, preferably overnight.

Let us know the results.

kgirot58 · 21 Jan 2013

Thank you Arc.

I upgraded StorageCraft from 4.2.7 to 5.0.1. I installed the Intel driver you suggested (screenshot attached). It says it's for Win XP and I am running Win7. I hope that's not a problem.

I ran the memory test for 10 passes. I don't know how to interpret the results or if they are saved somewhere as a file. I searched many posts for information on reading results but couldn't find any. How do I know the results? When it was running, there was a count for Errors and ECC Errors. There were over 6 million Errors but 0 ECC Errors. Does this help?

Thanks again!

Arc · 21 Jan 2013

Hello kgirot58.

About the driver version, see this post by Dave76. I think it works, coz he is a senior debugger, he would not have suggested anything wrong I think.

As you are getting memory corruption, you should change/ replace your RAM modules.

kgirot58 · 21 Jan 2013

Forgot to post this picture of the screen before I hit Esc.

Arc · 21 Jan 2013

Yes, you need to replace RAM.

kgirot58 · 21 Jan 2013

Thank you!! Will be contacting Dell since this thing is still in warranty.

I assume those 6 million errors are a problem. Is there a way to retrieve an error report to show Dell?

Arc · 21 Jan 2013

There is no mechanism other than the photograph you uploaded here.

kgirot58 · 24 Jan 2013

Called Dell and expected to be on the phone for 3 hours doing diagnostics and then be told to do a factory reset. To my surprise when I told them that Memtest86 found errors, they didn't argue and shipped me 4 refurbished (ugh!) mem sticks. I removed one pair and ran Memtest with no errors. Removed/replaced the other pair and ran it again with errors immediately. I replaced that pair with the refurbs from Dell and ran one pass with Memtest86 with no errors. Looks like I'm good! Thanks Archie!!

Arc · 25 Jan 2013

kgirot58 said:

Called Dell and expected to be on the phone for 3 hours doing diagnostics and then be told to do a factory reset. To my surprise when I told them that Memtest86 found errors, they didn't argue and shipped me 4 refurbished (ugh!) mem sticks. I removed one pair and ran Memtest with no errors. Removed/replaced the other pair and ran it again with errors immediately. I replaced that pair with the refurbs from Dell and ran one pass with Memtest86 with no errors. Looks like I'm good! Thanks Archie!!

Nice to know :)
If there is a further issue, let us know.