BSOD mostly while downloading torrents or not using laptop for while

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  1. Posts : 18
    Windows 7 Ultimate, Service pack 1 32 bit
       #1

    BSOD mostly while downloading torrents or not using laptop for while


    Hi There,
    I have been having BSODs quite frequently in last weeks. Before it wasn't that frequent. Most of times as i noticed it happens whenever i launch torrent downloader. The day before yesterday, the computer actually won't start normally. Using blue screen viewer i figured out the issue was due to Avast and i am now able to run my computer normally after uninstalling the avast. However today again, the BSOD came back after i tried to launch the torrent downloader. I am attaching my dump file as the forum has mentioned. Please reply me back at your conveniently earliest time.

    Thanks a lot!

    DevD
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Please post the following report before we proceed:
      My Computer


  3. Posts : 18
    Windows 7 Ultimate, Service pack 1 32 bit
    Thread Starter
       #3

    Code:
    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {118DC5BB-0A5E-4904-8920-76E6F1615EAD}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000000
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: B4D0AA8B-604-645_B4D0AA8B-604-645_025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{118DC5BB-0A5E-4904-8920-76E6F1615EAD}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x32</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-2553051450-1107062901-1102811311</SID><SYSTEM><Manufacturer>Acer           </Manufacturer><Model>Aspire 4732Z                   </Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies LTD</Manufacturer><Version>V1.07          </Version><SMBIOSVersion major="2" minor="5"/><Date>20091117000000.000000+000</Date></BIOS><HWID>05113207018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Nepal Standard Time(GMT+05:45)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>ACRSYS</OEMID><OEMTableID>ACRPRDCT</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, Ultimate edition
    Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00426-00178-926-600006-02-1033-7601.0000-2652012
    Installation ID: 010724803176523166529592716045591981670550355971569870
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: HYRR2
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 1/28/2013 9:17:00 PM
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 12:28:2012 22:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: MgAAAAEAAgABAAIAAAABAAAAAwABAAEAJJT08KLAEF16f2bXOAtKo1B13D6KrR6CRso=
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes
    Windows marker version: 0x20001
    OEMID and OEMTableID Consistent: yes
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			PTLTD 			 APIC  
      FACP			INTEL 		CRESTLNE
      HPET			INTEL 		CRESTLNE
      BOOT			PTLTD 		$SBFTBL$
      MCFG			INTEL 		CRESTLNE
      SLIC			ACRSYS		ACRPRDCT
      SSDT			BrtRef		DD01BRT
      SSDT			BrtRef		DD01BRT
      My Computer


  4. Posts : 18
    Windows 7 Ultimate, Service pack 1 32 bit
    Thread Starter
       #4

    I am not quite sure if you asked it to be submitted this way but i tried to follow the instructions.

    Thanks,
    DevD
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    I'm waiting for a confirmation from my friend if things on the report are OK.

    In the meantime can you tell me why you're running two antiviruses?
      My Computer


  6. Posts : 18
    Windows 7 Ultimate, Service pack 1 32 bit
    Thread Starter
       #6

    Actually i am not. While installing Avast i was of the view that i have uninstalled AVG completely but i discovered it later that AVG or its certain components were there. Then after the BSOD started to happen regularly which stopped only after i removed Avast under safe mode. Then i reinstalled avg to ensure i have at least one functional anti virus.
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Hmm alright.

    Upload a screenshot of your hard disk using CrystalDiskInfo:

    Make a hard drive test from the hard drive manufacturers website:

    Run Disk Check on your hard disk for file system errors and bad sectors on it:

    Hard drive test both short and long with:

    Also the DOS version of:
      My Computer


  8. Posts : 18
    Windows 7 Ultimate, Service pack 1 32 bit
    Thread Starter
       #8

    Boy! that looks like some tasks. I am currently running out of juice in my laptop so will get back to you tomorrow hopefully with all the required details. Meanwhile, your help is much appreciated. Thank a ton!

    Cheers!
      My Computer


  9. Posts : 15,026
    Windows 10 Home 64Bit
       #9

    Alright, see you then.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #10

    The MGADiag report looks OK to me :)
      My Computer


 
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