BSOD While Gaming - Black Ops 2 & BF3

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  1. Posts : 17
    Windows 7 Home Premium 64 bit
       #1

    BSOD While Gaming - Black Ops 2 & BF3


    Hi there...

    Been getting these random BSODs for a few weeks now, mostly with Black Ops 2...only once or twice with BF3.

    I've tried just about everything...updating the BIOS and various drivers, unplugging keyboards and mice, running memcheck and chkdsk...

    The main processes are: ntoskrnl.exe,ntkrnlmp.exe and partmgr.sys

    Thanks for any help you can give...The DMP files are attached to this post

    --RadioMatic



    windows version: Windows 7 Service Pack 1, 6.1, build: 7601
    windows dir: C:\Windows
    CPU: GenuineIntel Intel(R) Core(TM) i7-2600K CPU @ 3.40GHz Intel586, level: 6

    Nvidia GTX 660ti
    8 logical processors, active mask: 255
    RAM: 8553107456 total
    VM: 2147352576, free: 1961836544
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello RadioMatic.

    There were four crashes on 21/01/2013; and none of them is a gaming related crash. All them are Stop 0xF4, which is a storage related crash.
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck F4, {3, fffffa8008bec060, fffffa8008bec340, fffff80003397460}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : csrss.exe
    
    Followup: MachineOwner
    ---------
    A Stop 0xF4 may occur if the storage device is not functioning properly. It may occur to various reasons. It may be a failing HDD; or an antivirus's file protection mechanism, or a virus, or a backup tool, etc everything impacting on the storage system.

    Do some disc checks.

    1. Update your SSD's Firmware (Skip it, if it is not a SSD)
    2. Reseat the sata and power.
    3. Run chkdsk /f/r, following the option two of the tutorial Disk Check
    4. Seatool for dos: SeaTools | Seagate download
      Burn it in a blank cd. boot from the CD, click on "Accept", wait for it to finish detecting the drives, then in the upper left corner select "Basic Tests", then select "Long Test" and let it run. Also, you need WD Data Lifeguard.

    Uninstall This program:
    Code:
    Start Menu\Programs\Ad-Aware Antivirus
    Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download, install and update those, and then run full system scans with both of them, one by one.

    Scan the system for possible virus infection.


    Update the Asmedia and JMicron drivers.

    Let us know the results.
      My Computer


  3. Posts : 17
    Windows 7 Home Premium 64 bit
    Thread Starter
       #3

    Hey there...Appreciate the help. So far, I've done everything except re-seat the HDD and run Seatools. Chkdsk is all clear and no rootkits, viruses, etc. A couple of questions...Why does the BSOD happen more often with Ops 2 than BF3? Also, here is another BSOD event that happens, but far less often...don't know if it's connected. Wonder if my HDD is just going down the tubes....?

    Thanks again...

    crash dump file: C:\Windows\Minidump\012013-16380-01.dmp
    This was probably caused by the following module: partmgr.sys (partmgr+0xE630)
    Bugcheck code: 0x7A (0xFFFFF6FC40007C38, 0xFFFFFFFFC000000E, 0x855D4860, 0xFFFFF88000F87630)
    Error: KERNEL_DATA_INPAGE_ERROR
    file path: C:\Windows\system32\drivers\partmgr.sys
    product: Microsoft® Windows® Operating System
    company: Microsoft Corporation
    description: Partition Management Driver
    Bug check description: This bug check indicates that the requested page of kernel data from the paging file could not be read into memory.
    The crash took place in a standard Microsoft module. Your system configuration may be incorrect. Possibly this problem is caused by another driver on your system that cannot be identified at this time.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Black OPs 2 is a system resource hungry game. If the GPU is old, if the power supply is inadequate, if there are dust accumulation around the air vents and fan grills, if the game causes a high temperature, if the RAM modules are seated near the CPU fans, etc a lot of causes may make the system crash during gaming. You may check all those.
      My Computer


  5. Posts : 17
    Windows 7 Home Premium 64 bit
    Thread Starter
       #5

    OK..Will do on all of that. Does this "Bugcheck code: 0x7A" still indicate storage?
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    No, that's a different one. But, the last day everything was a Stop 0xF4.

    After doing the steps, if you get a new crash dump, upload it.
      My Computer


  7. Posts : 17
    Windows 7 Home Premium 64 bit
    Thread Starter
       #7

    Hey there...

    I've done everything and still getting these when I play THAT game...I attached the latest .dmp file.
      My Computer


  8. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #8

    RadioMatic said:
    Hey there...

    I've done everything and still getting these when I play THAT game...I attached the latest .dmp file.
    This dump files dates 21/01/2013; i.e. the date we were troubleshooting initially. Have you got any more crashes within these days in between?
      My Computer


  9. Posts : 17
    Windows 7 Home Premium 64 bit
    Thread Starter
       #9

    Sorry about that...Yes, I have had more crashes (one is attached), but the dates are screwy. The dump file that's attached happened THIS (Friday) morning just minutes ago. At first, I couldn't find it (and several others)...Then I noticed the name/number of the file I was looking for with a modification date of TODAY, but a creation date of 4/12/2011. Also, the last 5 or 6 crashes all have the creation date of 4/12/2011 at 2:55 pm and a present day modification date.

    Again, thanks for your time...

    --RadioMatic
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    Exactly the same crash as earlier. I hope you have followed the instructions ?
    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck F4, {3, fffffa8008ce9710, fffffa8008ce99f0, fffff800033de460}
    
    ----- ETW minidump data unavailable-----
    Probably caused by : csrss.exe
    
    Followup: MachineOwner
    I am asking for some help here.
      My Computer


 
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