BSOD playing Borderlands 2, multiple BSOD's

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  1. Posts : 19
    Windows 7 64 bit home premium
       #1

    BSOD playing Borderlands 2, multiple BSOD's


    Whenever I play BL2... I get random BSOD's at random times. Sometimes I will get 1-2 for a 2-3 hour session, other times I will get them every 10 minutes or so. I have skype running in the background as well. I can play other games with no issues. I played a dozen plus hours of Homefront with zero crashes. Both Homefront and BL2 were played through steam. Any ideas?
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello bsodSUX.

    The two latest crashes pointing it out towards the graphics memory, somehow.
    Code:
    BugCheck 1000007E, {ffffffffc0000005, fffff88003d696fa, fffff88011fd5788, fffff88011fd4fe0}
    
    Probably caused by : dxgmms1.sys ( dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+f3a )
    
    Followup: MachineOwner
    ---------
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+f3a
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: dxgmms1
    
    IMAGE_NAME:  dxgmms1.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799c1
    
    STACK_COMMAND:  .cxr 0xfffff88011fd4fe0 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+f3a
    
    BUCKET_ID:  X64_0x7E_dxgmms1!VIDMM_MEMORY_SEGMENT::EvictResource+f3a
    
    Followup: MachineOwner
    *************************************************************************
    BugCheck 3B, {c0000005, fffff88004502f08, fffff8800b245e60, 0}
    
    Probably caused by : dxgmms1.sys ( dxgmms1!VidMmQueryAllocationSizeInSystemMemory+0 )
    
    Followup: MachineOwner
    ---------
    SYMBOL_STACK_INDEX:  0
    
    SYMBOL_NAME:  dxgmms1!VidMmQueryAllocationSizeInSystemMemory+0
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: dxgmms1
    
    IMAGE_NAME:  dxgmms1.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799c1
    
    STACK_COMMAND:  .cxr 0xfffff8800b245e60 ; kb
    
    FAILURE_BUCKET_ID:  X64_0x3B_dxgmms1!VidMmQueryAllocationSizeInSystemMemory+0
    
    BUCKET_ID:  X64_0x3B_dxgmms1!VidMmQueryAllocationSizeInSystemMemory+0
    
    Followup: MachineOwner
    ---------
    Look at the similarity, despite of having two totally different bugcheck codes.

    First of all, update your ATI/AMD display driver.
    You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


    During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

    Then, tress test the Graphics Card using Furmark.
    Video Card - Stress Test with Furmark

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.

    And, stress test the video memory, too.
    |MG| Video Memory Stress Test 1.7.116 Download

    If you are overclocking, restore everything back to default.

    Free up the startup.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept the restart.

    Let us know the results. And, what antivirus do you use?
      My Computer


  3. Posts : 19
    Windows 7 64 bit home premium
    Thread Starter
       #3

    Thanks. I have begun to try your steps. I have only been noticing this problem with BL2 and haven't had similar issues with other similarly graphic intensive games. I have uninstalled the catalyst center like you have suggested. I will run diagnostics, try BL2 again and will see if things work.

    The reason why I had the Catalyst Center installed originally was because my monitor, LG W2353V-PF would not display (or maybe it's the 6950) the screen properly. There are margins around the screen, approximately 1" on the left and right and .5" on top and bottom. The Catalyst program allowed me to correct that.
      My Computer


  4. Posts : 19
    Windows 7 64 bit home premium
    Thread Starter
       #4

    http://www. justin.my/2011/12/cannot-display-full-screen-using-ati-amd-radeon/

    This is the problem that I'm having... everyone says that the 6950 is very intimately tied into the Catalyst program
      My Computer


  5. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #5

    In this situation you need to keep CCC installed. Actually it is a bloatware, usually not needed, and sometimes problematic.

    Let us know how things go.
      My Computer


  6. Posts : 19
    Windows 7 64 bit home premium
    Thread Starter
       #6

    Ok so no BSOD on BL2... but an app crash.. this is what came up on the crash.

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Borderlands2.exe
    Application Version: 1.0.28.42246
    Application Timestamp: 50eccfc4
    Fault Module Name: KERNELBASE.dll
    Fault Module Version: 6.1.7601.18015
    Fault Module Timestamp: 50b83c8a
    Exception Code: 00000001
    Exception Offset: 0000c41f
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 79f0
    Additional Information 2: 79f00ca709e9e46a95c902827f16d9ae
    Additional Information 3: f7b1
    Additional Information 4: f7b11826d7091f719e791db9769a9d7b
      My Computer


  7. Posts : 19
    Windows 7 64 bit home premium
    Thread Starter
       #7

    Tried Metro2033 and about 1-1.5 hrs in, the game crashed but no BSOD.. got this

    Problem signature:
    Problem Event Name: APPCRASH
    Application Name: Metro2033.exe
    Application Version: 1.0.0.1
    Application Timestamp: 4c7775b7
    Fault Module Name: Metro2033.exe
    Fault Module Version: 1.0.0.1
    Fault Module Timestamp: 4c7775b7
    Exception Code: c0000005
    Exception Offset: 000a99a6
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033
    Additional Information 1: 0a9e
    Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
    Additional Information 3: 0a9e
    Additional Information 4: 0a9e372d3b4ad19135b953a78882e789
      My Computer


  8. Posts : 19
    Windows 7 64 bit home premium
    Thread Starter
       #8

    I may have solved the issue... Apparently in Steam, you can verify the integrity of each game's files.... and whaddya know... several files needed to be re-acquired. Hopefully that fixes the issue.
      My Computer


  9. Posts : 19
    Windows 7 64 bit home premium
    Thread Starter
       #9

    Well validating the game files have fixed the non BSOD crashes but I'm still getting more BSOD's... had reinstalled drivers after wiping them out... all bios settings are at default... furmark runs fine, prime 95 runs fine... This is starting to become annoying
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    If you get BSODs, you need to post the crash dumps following the Blue Screen of Death (BSOD) Posting Instructions, so that we can see it.
      My Computer


 
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