BSOD at random times with general PC use

chrsharvick29 · 26 Jan 2013

Hi, I'm having BSOD happen at random times. Windows 7 64 bit. I do not remember the code but I will pay close attention and update if necessary. I do watch a lot of video so it does seem to happen during those times but I can watch a full length blu-ray without a problem. I'll attach the minidump files from the 3 crashes today. I updated my video drivers yesterday to see if that would help, but no luck. Thanks for any help you can give me. Let me know if you need any additional info.

Britton30 · 26 Jan 2013

We'll need you to do this please to know what we are working with.
To better help us to help you would you please add your systems specs? Here's how:SystemInfo See Your System Specs Under System Manufacturer/Model Number add whether it is a desktop or laptop and whether self built. Very important

Log in to Seven Forums and you will be able to transfer the info directly to the specs page in your profile from within the System Info app.

After doing this your specs will be available in each of your posts.
Click on My system Specs in the lower left of this post to see how it should look.:)
Full instructions are in the tutorial.

Until a BSOD team member comes in consider these:
Some hardware tests to run.

Graphics card:
Video Card Stress Test with Furmark

Hard drive(s):
Pick one for your HDD brand or use Seatools.
7 Free Hard Drive Testing Software Tools

RAM (memory):
This will require memtest on a bootable CD or USB stick.
RAM - Test with Memtest86+

chrsharvick29 · 26 Jan 2013

I updated the system info

chrsharvick29 · 16 Feb 2013

I finally saw another BSOD.

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033

Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80084E2028
BCP3: 00000000FA000000
BCP4: 0000000000400405
OS Version: 6_1_7601
Service Pack: 1_0
Product: 256_1

Also, I attached the corresponding minidump.

Any help would be greatly appreciated!

Dsprague · 16 Feb 2013

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80084e2028, fa000000, 400405}

*** WARNING: Unable to verify timestamp for intelppm.sys
*** ERROR: Module load completed but symbols could not be loaded for intelppm.sys
Probably caused by : GenuineIntel
Followup: MachineOwner
---------

try updating your processor driver form here: Intel Download Center

If that doesn't work see this thread for further details: Stop 0x124 - what it means and what to try