BSOD while playing games or watching on fullscreen, 0x0000000a.


  1. Posts : 4
    Windows 7 Ultimate x64
       #1

    BSOD while playing games or watching on fullscreen, 0x0000000a.


    Hi! I have problem, while I'm playing games or watch something on fullscreen I received an BSOD IRQL_NOT_LESS_OR_EQUAL 0x0000000a.
    What I already did:
    - updated graphic card drivers.
    - changed RAM in slots.
    - checked RAM via windows tool

    I'll be very grateful if you'd help me.

    P.S Sorry for my english, I'm from Poland :)
    Last edited by parzon; 27 Jan 2013 at 16:13.
      My Computer


  2. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #2

    Hello parzon.

    A search revealed that you are using nForce as the chipset driver, and that includes nvmf6264.sys as the network controller driver. You need to try to update nForce, as it contains not only the network controller, but also storage controller and a lot of other vital drivers.
    Code:
    fffff800`00b9c4c8  fffff880`06faeb1cUnable to load image \SystemRoot\system32\DRIVERS\nvmf6264.sys, Win32 error 0n2
    *** WARNING: Unable to verify timestamp for nvmf6264.sys
    *** ERROR: Module load completed but symbols could not be loaded for nvmf6264.sys
     nvmf6264+0x28b1c
    ==========================================================================
    fffff880`06f86000 fffff880`06fda080   nvmf6264 T (no symbols)           
        Loaded symbol image file: nvmf6264.sys
        Image path: \SystemRoot\system32\DRIVERS\nvmf6264.sys
        Image name: nvmf6264.sys
        Timestamp:        Thu Aug 12 17:16:06 2010 (4C63DEFE)
        CheckSum:         00064419
        ImageSize:        00054080
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Go to Drivers - Download NVIDIA Drivers, search for nForce, as per your motherboard's chipset specifications.


    You need to update the display driver, too.
    Code:
    fffff880`09a00000 fffff880`09a5f000   atikmpag   (deferred)             
        Image path: \SystemRoot\system32\DRIVERS\atikmpag.sys
        Image name: atikmpag.sys
        Timestamp:        Sat Nov 17 01:09:13 2012 (50A69661)
        CheckSum:         00058D88
        ImageSize:        0005F000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Update your ATI/AMD display driver.
    You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.


    During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

    Uninstall AVG using AVG Remover. Use Microsoft Security Essentials as your antivirus with windows inbuilt firewall, and free MBAM as the on demand scanner.
    Download, install and update those, and then run full system scans with both of them, one by one.

    Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

    • Double click to open it.
    • Click this button only:
    • If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

    There are some USBPORT.sys repeated issues. Do some general USB maintenance. For the port, first, uninstall and reinstall the USB ports drivers.

    1. Right click on Computer icon > manage. It will open the computer management window.
    2. Click on "Device Manager" in the left pane, it will list all installed devices up.
    3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
    4. Click on one item to select, then right click and uninstall.
    5. Do the same for all.
    6. Restart the computer.
    7. At restart, windows will auto configure the appropriate drivers.

    And, Disable USB Selective Suspense too.
    USB Selective Suspend - Turn On or Off

    For the devices, first, detach all the USB devices other than the keyboard and mouse.
    Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

    Let us know the results. And next time upload your MSINFO32.nfo file, too.

    1. Click on the start button
    2. Type "msinfo32" (without quotes) in the search bar of the start menu, click the resulting link. It will open the System Information window.
    3. File>Save. In the "File Name" filed, put "MSINFO32" (without Quote), give the save location to desktop, and click the "save" button.
    4. Give the time for processing, it will save a .nfo file on your desktop.
    5. Zip it, and upload it following the instruction.
      My Computer


  3. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Hi Arc! Thanks for your help, I did almost everything, but I can not download driver to my chipset, when I choose everything it shows me that "No certified downloads were found for this configuration. To include beta downloads in your search, click here.".

    As you ask I'm including .nfo file.

    Edit. I downloaded the from gigabyte site, tomorrow I'll see does it helps.
    Last edited by parzon; 28 Jan 2013 at 17:40.
      My Computer


  4. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #4

    Your GPU is ATI Radeon HD 4600 Series. So you should be able to install the new versions of the display driver. If auto detect does not work, download it from the other link, and install it manually.

    Free up the startup.

    1. Click on the Start button
    2. Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
    3. Select the “Startup” tab.
    4. Deselect all items other than the antivirus.
    5. Apply > OK
    6. Accept the restart.

    Also update the MartinJoy and Xbox products drivers.
      My Computer


  5. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #5

    I tried to play games today, but i got BSOD again.
      My Computer


  6. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #6

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck A, {fffff90004451e87, 2, 1, fffff800042d6ca6}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiIdleLoop+36 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    IRQL_NOT_LESS_OR_EQUAL (a)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If a kernel debugger is available get the stack backtrace.
    Arguments:
    Arg1: fffff90004451e87, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000001, bitfield :
        bit 0 : value 0 = read operation, 1 = write operation
        bit 3 : value 0 = not an execute operation, 1 = execute operation (only on chips which support this level of status)
    Arg4: fffff800042d6ca6, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    WRITE_ADDRESS: GetPointerFromAddress: unable to read from fffff8000450e100
    GetUlongFromAddress: unable to read from fffff8000450e1c0
     fffff90004451e87 
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    nt!KiIdleLoop+36
    fffff800`042d6ca6 80630700        and     byte ptr [rbx+7],0
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xA
    
    PROCESS_NAME:  System
    
    TAG_NOT_DEFINED_c000000f:  FFFFF80000BA2FB0
    
    TRAP_FRAME:  fffff80000b9cbf0 -- (.trap 0xfffff80000b9cbf0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=000000113e86deab rbx=0000000000000000 rcx=0000000000000002
    rdx=00000000000000b5 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff800042d6ca6 rsp=fffff80000b9cd80 rbp=0000000000000002
     r8=000000003e86ddf6  r9=00000000017d7840 r10=0000000000112b51
    r11=fffff80004451e80 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei ng nz na pe nc
    nt!KiIdleLoop+0x36:
    fffff800`042d6ca6 80630700        and     byte ptr [rbx+7],0 ds:00000000`00000007=??
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff800042de569 to fffff800042defc0
    
    STACK_TEXT:  
    fffff800`00b9caa8 fffff800`042de569 : 00000000`0000000a fffff900`04451e87 00000000`00000002 00000000`00000001 : nt!KeBugCheckEx
    fffff800`00b9cab0 fffff800`042dd1e0 : fffffa80`05a01000 fffffa80`04bc7668 fffff800`04455ae0 fffff900`04451e80 : nt!KiBugCheckDispatch+0x69
    fffff800`00b9cbf0 fffff800`042d6ca6 : fffff800`04451e80 fffff800`00000000 00000000`00000000 fffff880`04e9d588 : nt!KiPageFault+0x260
    fffff800`00b9cd80 00000000`00000000 : fffff800`00b9d000 fffff800`00b97000 fffff800`00b9cd40 00000000`00000000 : nt!KiIdleLoop+0x36
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiIdleLoop+36
    fffff800`042d6ca6 80630700        and     byte ptr [rbx+7],0
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  nt!KiIdleLoop+36
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  503f82be
    
    FAILURE_BUCKET_ID:  X64_0xA_nt!KiIdleLoop+36
    
    BUCKET_ID:  X64_0xA_nt!KiIdleLoop+36
    
    Followup: MachineOwner
    ---------
    Your crash dumps are not showing any finite probable cause. In such a situation, it is better to enable Driver Verifier to monitor the drivers.
    Driver Verifier - Enable and Disable
    Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

       Information
    Why Driver Verifier:
    It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

    How Can we know that DV is enabled:
    It will make the system bit of slow, laggy.

       Warning
    Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

    If there is no points, make a System Restore Point manually before enabling DV.

       Tip



    Let us know the results, with the subsequent crash dumps, if any.

    Test your RAM modules for possible errors.
    How to Test and Diagnose RAM Issues with Memtest86+
    Run memtest for at least 8 passes, preferably overnight.
      My Computer


  7. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #7
      My Computer


  8. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #8

    I ran Driver Verifier I cannot launch Windows normally, it always reboot at "Starting Windows" scereen, so I had to press F8 and select last known good configuration. I checked RAM with Starting Windows Repair tool, but i'll check with Memtest later.

    Dsprague, here you are:
    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
    Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
    Windows Product ID: 00426-OEM-8992662-00006
    Windows Product ID Type: 2
    Windows License Type: OEM SLP
    Windows OS version: 6.1.7601.2.00010100.1.0.001
    ID: {2D396B7A-58C1-4A68-AE66-44CC0C94D8B0}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Ultimate
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Enterprise 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Users\Tomek\AppData\Local\Google\Chrome\Application\chrome.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{2D396B7A-58C1-4A68-AE66-44CC0C94D8B0}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-HYRR2</PKey><PID>00426-OEM-8992662-00006</PID><PIDType>2</PIDType><SID>S-1-5-21-4118723331-1505917151-3498200936</SID><SYSTEM><Manufacturer>Gigabyte Technology Co., Ltd.</Manufacturer><Model>M52L-S3P</Model></SYSTEM><BIOS><Manufacturer>Award Software International, Inc.</Manufacturer><Version>F1</Version><SMBIOSVersion major="2" minor="4"/><Date>20081231000000.000000+000</Date></BIOS><HWID>71693307018400F6</HWID><UserLCID>0415</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Środkowoeuropejski czas stand.(GMT+01:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{90120000-0030-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Enterprise 2007</Name><Ver>12</Ver><Val>94436407C3F2586</Val><Hash>Nh+O7p+E5Ha5+8Lxn9JfFULj9GM=</Hash><Pid>89388-707-9845457-65004</Pid><PidType>14</PidType></Product></Products><Applications><App Id="15" Version="12" Result="100"/><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="19" Version="12" Result="100"/><App Id="1A" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="44" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/><App Id="BA" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Wersja usługi licencjonowania oprogramowania: 6.1.7601.17514
    
    Nazwa: Windows(R) 7, Ultimate edition
    Opis: Windows Operating System - Windows(R) 7, OEM_SLP channel
    Identyfikator aktywacji: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
    Identyfikator aplikacji: 55c92734-d682-4d71-983e-d6ec3f16059f
    Rozszerzony identyfikator PID: 00426-00178-926-600006-02-1045-7600.0000-1772011
    Identyfikator instalacji: 004555861930280934039162694274626265646236590484892274
    Adres URL certyfikatu procesora: http://go.microsoft.com/fwlink/?LinkID=88338
    Adres URL certyfikatu komputera: http://go.microsoft.com/fwlink/?LinkID=88339
    Adres URL licencji użytkowania: http://go.microsoft.com/fwlink/?LinkID=88341
    Adres URL certyfikatu klucza produktu: http://go.microsoft.com/fwlink/?LinkID=88340
    Częściowy klucz produktu: HYRR2
    Stan licencji: początkowy okres prolongaty
    Pozostało czasu: 36540 min (dni: 25)
    Licznik pozostałych operacji przywrócenia pierwotnego stanu licencjonowania systemu Windows: 4
    Godzina zaufana: 2013-01-29 17:16:06
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: N/A
    HealthStatus: 0x0000000000000000
    Event Time Stamp: N/A
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: NAAAAAEAAwABAAEAAAACAAAAAwABAAEA6GEeDyBGEFkWt5IAqIsuv5qInsLCzoCmPJom6Q==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name	OEMID Value	OEMTableID Value
      APIC			GBT   		NVDAACPI
      FACP			GBT   		NVDAACPI
      HPET			GBT   		NVDAACPI
      MCFG			GBT   		NVDAACPI
      SSDT			PTLTD 		POWERNOW
      My Computer


  9. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #9

    Unfortunately it seems that your version of windows is a counterfeit, your product key matches with an Acer product key, but your system is a custom system. We can not provide service when you have an illegal install of windows. If you would like to format your drive and reinstall with a legitimate copy of windows and then provide us with a new WGA report we would be happy to continue with trouble shooting if the problem persists after the fresh install with a legit copy of windows.
      My Computer


 

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