BSOD nearly everyday - apparently random


  1. Posts : 3
    Windows 7 Ultimate 64
       #1

    BSOD nearly everyday - apparently random


    Hi,

    My name is Paula and this is my first post here.
    I am not sure I followed all the steps correctly, but I am attaching my zip file I created following instructions found here. Hope someone will have an idea of what is happening.

    Please let me know if there is something I forgot, I am not lazy, just not very computer savvy, not yet :)

    Thank you,
    Paula
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Hello and welcome to SevenForums.

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 44, {fffffa8003ff5c20, 1d7b, 0, 0}
    
    *** WARNING: Unable to verify timestamp for avgtdia.sys
    *** ERROR: Module load completed but symbols could not be loaded for avgtdia.sys
    Probably caused by : mrxsmb.sys ( mrxsmb!RxCeCompleteConnectRequest+367 )
    
    Followup: MachineOwner
    ---------
    
    0: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    MULTIPLE_IRP_COMPLETE_REQUESTS (44)
    A driver has requested that an IRP be completed (IoCompleteRequest()), but
    the packet has already been completed.  This is a tough bug to find because
    the easiest case, a driver actually attempted to complete its own packet
    twice, is generally not what happened.  Rather, two separate drivers each
    believe that they own the packet, and each attempts to complete it.  The
    first actually works, and the second fails.  Tracking down which drivers
    in the system actually did this is difficult, generally because the trails
    of the first driver have been covered by the second.  However, the driver
    stack for the current request can be found by examining the DeviceObject
    fields in each of the stack locations.
    Arguments:
    Arg1: fffffa8003ff5c20, Address of the IRP
    Arg2: 0000000000001d7b
    Arg3: 0000000000000000
    Arg4: 0000000000000000
    
    Debugging Details:
    ------------------
    
    
    IRP_ADDRESS:  fffffa8003ff5c20
    
    FOLLOWUP_IP: 
    mrxsmb!RxCeCompleteConnectRequest+367
    fffff880`0636a7c7 33d2            xor     edx,edx
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0x44
    
    PROCESS_NAME:  System
    
    CURRENT_IRQL:  2
    
    LAST_CONTROL_TRANSFER:  from fffff80002a3d4fc to fffff80002a99fc0
    
    STACK_TEXT:  
    fffff880`091b2068 fffff800`02a3d4fc : 00000000`00000044 fffffa80`03ff5c20 00000000`00001d7b 00000000`00000000 : nt!KeBugCheckEx
    fffff880`091b2070 fffff880`0636a7c7 : fffffa80`058503b0 fffffa80`058503b0 fffffa80`057010d0 fffffa80`058503b0 : nt! ?? ::FNODOBFM::`string'+0x31cac
    fffff880`091b20b0 fffff880`0636c49e : fffffa80`05521200 00000000`00000702 fffffa80`0584d0d8 fffff880`00000000 : mrxsmb!RxCeCompleteConnectRequest+0x367
    fffff880`091b2130 fffff880`0636c37c : 00000000`00000000 fffffa80`0584d0d8 fffff880`63437852 fffffa80`00000706 : mrxsmb!SmbWskAsynchronousConnectCompletionWorker+0x106
    fffff880`091b21d0 fffff800`02a9d9c1 : fffffa80`03e865c3 00000000`00000000 00000000`00000000 fffff880`091b2218 : mrxsmb!SmbWskAsynchronousConnectCompletion+0xb8
    fffff880`091b2220 fffff880`02cd49a5 : 00000000`00000000 00000000`00000002 fffffa80`03e864f0 00000000`00000000 : nt!IopfCompleteRequest+0x341
    fffff880`091b2310 fffff880`02d3db2e : 00000000`00000003 00000000`00000000 fffffa80`05281710 00000000`00000000 : afd!WskProTLConnectComplete+0x105
    fffff880`091b23d0 fffff880`02d3dc5b : fffffa80`057d1400 00000000`00000003 00000000`00000000 00000000`00000000 : afd!WskTdiConnectFinish+0x3e
    fffff880`091b2400 fffff800`02a9d9c1 : fffffa80`05d5c6bb 00000000`00000000 00000000`00000000 00000000`e0000001 : afd!WskTdiCOMPConnect+0x1b
    fffff880`091b2430 fffff880`01002f26 : fffffa80`05a2e410 fffff880`011bb502 00000000`00000014 00000000`00000000 : nt!IopfCompleteRequest+0x341
    fffff880`091b2520 fffffa80`05a2e410 : fffff880`011bb502 00000000`00000014 00000000`00000000 fffffa80`03fdde13 : avgtdia+0x2f26
    fffff880`091b2528 fffff880`011bb502 : 00000000`00000014 00000000`00000000 fffffa80`03fdde13 fffff800`02a9d9c1 : 0xfffffa80`05a2e410
    fffff880`091b2530 00000000`00000014 : 00000000`00000000 fffffa80`03fdde13 fffff800`02a9d9c1 fffff880`091b2720 : tdx! ?? ::FNODOBFM::`string'+0x22
    fffff880`091b2538 00000000`00000000 : fffffa80`03fdde13 fffff800`02a9d9c1 fffff880`091b2720 00000000`00000030 : 0x14
    
    
    STACK_COMMAND:  kb
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  mrxsmb!RxCeCompleteConnectRequest+367
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: mrxsmb
    
    IMAGE_NAME:  mrxsmb.sys
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  4db78226
    
    FAILURE_BUCKET_ID:  X64_0x44_mrxsmb!RxCeCompleteConnectRequest+367
    
    BUCKET_ID:  X64_0x44_mrxsmb!RxCeCompleteConnectRequest+367
    
    Followup: MachineOwner
    ---------
    
    0: kd> lmvm mrxsmb
    start             end                 module name
    fffff880`06362000 fffff880`0638f000   mrxsmb     (pdb symbols)          c:\symbols\mrxsmb.pdb\F2AF218C70AA47C5BBEF9D82E48EA8D82\mrxsmb.pdb
        Loaded symbol image file: mrxsmb.sys
        Mapped memory image file: c:\symbols\mrxsmb.sys\4DB782262d000\mrxsmb.sys
        Image path: \SystemRoot\system32\DRIVERS\mrxsmb.sys
        Image name: mrxsmb.sys
        Timestamp:        Wed Apr 27 08:40:38 2011 (4DB78226)
        CheckSum:         00030225
        ImageSize:        0002D000
        File version:     6.1.7601.17605
        Product version:  6.1.7601.17605
        File flags:       0 (Mask 3F)
        File OS:          40004 NT Win32
        File type:        3.7 Driver
        File date:        00000000.00000000
        Translations:     0409.04b0
        CompanyName:      Microsoft Corporation
        ProductName:      Microsoft® Windows® Operating System
        InternalName:     MRxSmb.sys
        OriginalFilename: MRXSMB.Sys
        ProductVersion:   6.1.7601.17605
        FileVersion:      6.1.7601.17605 (win7sp1_gdr.110426-1503)
        FileDescription:  Windows NT SMB Minirdr
        LegalCopyright:   © Microsoft Corporation. All rights reserved.
    AVG is causing your BSOD-s, please remove it.

    Microsoft Security Essentials.

    Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.

    Perform a System File Check:
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type SFC /scannow

    Full tutorial here:

    Disk Check on your hard drive for file system errors and bad sectors on it:

    Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.


    Go to this link: Intel® Driver Update Utility check the system for latest updates, download and install them one by one.

    Let us know the results.
      My Computer


  3. Posts : 3
    Windows 7 Ultimate 64
    Thread Starter
       #3

    It happened twice again


    Hi Koolkat,

    Thanks a lot for helping.
    I am still getting the error though, although not as frequent.
    I think I had 2 BSOD after the fixes you suggested.

    I am attaching the file again.

    Thank you,
    Paula
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    No new dumps files after 29-Jan-2013, please configure the system to collect small memory dump following this tutorial: Dump Files - Configure Windows to Create on BSOD

    Is the firmware for your SSD up to date?

    Please follow this:
    writhziden said:
    If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
      My Computer


  5. Posts : 3
    Windows 7 Ultimate 64
    Thread Starter
       #5

    happened again...


    Hi KoolKat,

    It finally happened again, twice just now.
    Sending you the file.

    Thank you!
    Paula

    koolkat77 said:
    No new dumps files after 29-Jan-2013, please configure the system to collect small memory dump following this tutorial: Dump Files - Configure Windows to Create on BSOD

    Is the firmware for your SSD up to date?

    Please follow this:
    writhziden said:
    If you have an SSD, make sure the following are up to date:
    • SSD firmware
    • BIOS Version
    • Chipset Drivers
    • Hard disk controller drivers/SATA drivers
    • If you have a Marvell IDE ATA/ATAPI device, make sure the drivers are up to date from the Intel site or Marvell site and not from your motherboard/vendor support site.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    Looks like network drivers are corrupted. Please perform a clean install of these drivers.

    Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC as well as your graphic drivers.
    Code:
    lmvm atikmdag
    start             end                 module name
    fffff880`0487c000 fffff880`0529d000   atikmdag T (no symbols)           
        Loaded symbol image file: atikmdag.sys
        Image path: atikmdag.sys
        Image name: atikmdag.sys
        Timestamp:        Sat Jul 28 07:48:09 2012 (501344D9)
        CheckSum:         009DA146
        ImageSize:        00A21000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Code:
    lmvm Rt64win7
    start             end                 module name
    fffff880`0424c000 fffff880`042ec000   Rt64win7 T (no symbols)           
        Loaded symbol image file: Rt64win7.sys
        Image path: Rt64win7.sys
        Image name: Rt64win7.sys
        Timestamp:        Tue Sep 27 20:50:33 2011 (4E81E2B9)
        CheckSum:         0009FB77
        ImageSize:        000A0000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:

    Link to update:

    Don't worry about the title ATI Catalyst 'Vista'. These drivers are meant for Win Vis, Win 7 and Win 8 as well. Or go with the ATI automatic detection tool if you prefer.
    Perform a System File Check to check the integrity of all protected Windows 7 :
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type
      Code:
      SFC /scannow

    Full tutorial here:

    Let us know the results.
      My Computer


 

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