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Windows 7: Microsoft Scam - now i cant log in and my screen is upside down

30 Jan 2013   #1

windows 7
Microsoft Scam - now i cant log in and my screen is upside down

My father got a call from "Microsoft" saying he had a virus and they got him to go to a website. After he realised it was a scam his computer screen fliped upside down and he can no longer log into his computer. Please can someone help me fix this

My System SpecsSystem Spec
30 Jan 2013   #2

x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem

Avoid Phone Scams | Cybercriminal Tech Support Scam | Security Threats

If you have access to another machine, you could try booting and scanning Dad's machine after you create the WDO boot. I'm sure someone nearby will let you create the disc, or a library perhaps
What is Windows Defender Offline?
My System SpecsSystem Spec
30 Jan 2013   #3

Microsoft Community Contributor Award Recipient


Hello hurling and welcome to Seven Forums.

I think I'd start by running Windows Defender Offline to check for malware. This is a bootable disk and needs to be created on a machine that isn't infected. Also, the machine used to create the WDO disk must be the same architecture as the infected machine (if your father's computer is running a 64-bit version of Windows 7 then the other machine must also be running 64-bit.

Windows Defender Offline

If this returns the computer to an operating status scan with additional free on-demand scanners below. If the machine doesn't return to operating stuatus, see if you can access Safe Mode with Networking through the Advanced Boot Options menu.

Advanced Boot Options

If you can, run some free on-demand scanners such as these:


ESET Online Scanner (website was down for routine maintenance but should be up soon)



You could also try to use System Restore and roll back the computer to an earlier date/time.

System Restore
My System SpecsSystem Spec

30 Jan 2013   #4

Windows 7 Pro x64 SP1

FWIW: Some graphic cards support the ctrl+alt+left arrow to change the orientation of the screen.

My System SpecsSystem Spec
29 Apr 2015   #5

Windows 7 Enterprise x64

Quote   Quote: Originally Posted by hurling View Post
he can no longer log into his computer.
most scammers may change the password but from the videos and articles i have seen, they will mostly go for a really dumb password like 1234
My System SpecsSystem Spec
29 Apr 2015   #6
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

I would try safe mode, right click on the desktop > screen resolution and set the screen to Landscape.
My System SpecsSystem Spec
29 Apr 2015   #7
Sunny Beach

Windows 7 Home Premium x64

Why are you digging up a 2 year old thread?
My System SpecsSystem Spec
29 Apr 2015   #8
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8

LOL, good question. I did not see the date. My bad eyes got to me again.
My System SpecsSystem Spec
01 Jun 2015   #9

Windows 7 Home Premium 64bit

This has just happened to me. A huge shock. Solved it by restoring to an earlier Restore Point.

But what techie at Microsoft thought it would be a good idea to offer this to users, and why?
My System SpecsSystem Spec

 Microsoft Scam - now i cant log in and my screen is upside down

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