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Windows 7: BSOD daily - New DELL Latitude E5520 (win32k.sys, dxgkrnl.sys etc.)

31 Jan 2013   #1

Microsoft Windows 7 Professional 64-bit SP1
BSOD daily - New DELL Latitude E5520 (win32k.sys, dxgkrnl.sys etc.)


I have new Dell Latitude (specification:
BSOD are 1-2 per day - problem is each of this crash is caused by different module!
Here is the list of last 15 BSOD:

SF_Diagnostic_Tool result is attached.

I tried:
- Update all available drivers from Dell (also Bios)
- run overnight MemTest (no error)
- run Long HDD Seagate test - passed
- run full hardware dell diagnostic tool - all passed
- run sfc /scannow - made some repairs

I have no idea what more i can do with this laptop... Please help!
Larry, Poland

My System SpecsSystem Spec
31 Jan 2013   #2

Windows 10 64 bit

As this is a New PC, its best to contact Dell support. Only Dell support can have it repaired under warranty.

There is also a Dell users forum, similar to this forum but only for Dell's, and posting there should get you help with the problem, if its not a warranty hardware problem.
Laptop - Dell Community
My System SpecsSystem Spec
31 Jan 2013   #3

Microsoft Windows 7 Professional 64-bit SP1

Unfortunately warranty is for "parts only", so I have to determine what is wrong by myself...
I'll try Dell forum, thanks!
My System SpecsSystem Spec

31 Jan 2013   #4

Microsoft Windows 7 Professional 64-bit SP1

Additional this is sfc /scannow log - small version: , and full 6MB version:

Maybe somebody in this forum can help me?
My System SpecsSystem Spec

 BSOD daily - New DELL Latitude E5520 (win32k.sys, dxgkrnl.sys etc.)

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