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Windows 7: Ongoing BSOD caused by dxgmms1.sys

31 Jan 2013   #1

Windows 7 Professional x64
Ongoing BSOD caused by dxgmms1.sys

Ever since me and my father built my computer, I have been getting a BSOD about 3-5 times every day. I could never figure out how to fix it, I tried updating all of my drivers using Windows Device Manager and then went strait to the Intel website to update the video driver which did not seem to fix it. Next I tried a much older video driver and still got the same results. I used WinDbg to determine that dxgmms1.sys has been causing the BSOD's. Please take your time to look over the dump files and figure out exactly what the cause is.

Thanks, Cory

My System SpecsSystem Spec
02 Feb 2013   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Hello Cory360.

It is TP-LINK Wireless N Adapter driver that is crashing. It uses Athores drivers.
Name    [00000013] TP-LINK Wireless N Adapter
Driver    c:\windows\system32\drivers\athurx.sys (, 1.83 MB (1,918,976 bytes), 8/4/2012 5:21 PM)
BugCheck D1, {0, 2, 0, fffff88000f4f48c}

*** WARNING: Unable to verify timestamp for athurx.sys
*** ERROR: Module load completed but symbols could not be loaded for athurx.sys
Probably caused by : athurx.sys ( athurx+925e )

Followup: MachineOwner
fffff880`0260e000 fffff880`027e9000   athurx   T (no symbols)           
    Loaded symbol image file: athurx.sys
    Image path: athurx.sys
    Image name: athurx.sys
    Timestamp:        Wed Jul 28 17:31:39 2010 (4C501C23)
    CheckSum:         001DD606
    ImageSize:        001DB000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
You may try either Atheros AR9271 Wireless Network Adapter's driver from ATHEROS Wireless drivers for Windows, or you may get it from the manufacturer's site.

Also, your Realtek RTL8168D/8111D Family PCI-E Gigabit Ethernet NIC driver is very old, too.
fffff880`02e00000 fffff880`02e85000   Rt64win7   (deferred)             
    Image path: Rt64win7.sys
    Image name: Rt64win7.sys
    Timestamp:        Fri Jun 10 12:03:15 2011 (4DF1BAAB)
    CheckSum:         0008B67F
    ImageSize:        00085000
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update it from Realtek

Intel Graphics driver.
fffff880`07af46c8  fffff880`0f368e3fUnable to load image igdkmd64.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
fffff880`0f2b5000 fffff880`100b7f80   igdkmd64 T (no symbols)           
    Loaded symbol image file: igdkmd64.sys
    Image path: igdkmd64.sys
    Image name: igdkmd64.sys
    Timestamp:        Wed Feb 15 00:17:30 2012 (4F3AAC42)
    CheckSum:         00E03C3D
    ImageSize:        00E02F80
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
Update the Intel HD Graphics Driver, either from our forum link, Latest Intel HD Graphics Driver for Windows 7, or You may get it from Intel Download Center.
Moreover, you may run the Intel (R) Driver Update Utility to auto detect the appropriate driver for your computer.

Let us know the results.
My System SpecsSystem Spec
03 Feb 2013   #3

Windows 7 Professional x64

Thank you for the suggestion. I downloaded and installed all three of the drivers that you said were out of date. I will use my computer as I would normally for today to see how it performs.
My System SpecsSystem Spec

04 Feb 2013   #4

Windows 7 Professional x64

Computer ran fine all day yesterday, but today when I got home and turned my computer on it crashed a few minutes after startup. It was a different BSOD than before so im not sure if it is the same problem or another. I attached the new dump file.
My System SpecsSystem Spec
04 Feb 2013   #5

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *

Use !analyze -v to get detailed debugging information.

BugCheck 109, {a3a039d898f338c4, 0, 757b59802da001cc, 101}

Probably caused by : Unknown_Image ( ANALYSIS_INCONCLUSIVE )

Followup: MachineOwner
This crash is not providing any probable cause, how much deep I may search.

Wait and observe, if the crashes continue to occur, enable Driver Verifier to monitor the drivers.
Driver Verifier - Enable and Disable
Run Driver Verifier for 24 hours or the occurrence of the next crash, whichever is earlier.

information   Information
Why Driver Verifier:
It puts a stress on the drivers, ans so it makes the unstable drivers crash. Hopefully the driver that crashes is recorded in the memory dump.

How Can we know that DV is enabled:
It will make the system bit of slow, laggy.

warning   Warning
Before enabling DV, make it sure that you have earlier System restore points made in your computer. You can check it easily by using CCleaner looking at Tools > System Restore.

If there is no points, make a System Restore Point manually before enabling DV.

Tip   Tip

Let us know the results, with the subsequent crash dumps, if any.
My System SpecsSystem Spec
08 Feb 2013   #6

Windows 7 Professional x64

I have not enabled Driver Verifier yet, but I did get a few more BSOD's over the last few days. One of them was dxgmms1.sys.
My System SpecsSystem Spec
08 Feb 2013   #7

Microsoft Community Contributor Award Recipient

Microsoft Windows 10 Pro Insider Preview 64-bit

Do some general USB related troubleshooting. For the port, first, uninstall and reinstall the USB ports drivers.
  1. Right click on Computer icon > manage. It will open the computer management window.
  2. Click on "Device Manager" in the left pane, it will list all installed devices up.
  3. Expand "USB Serial Bus Controllers" by clicking on the triangle in front of it.
  4. Click on one item to select, then right click and uninstall.
  5. Do the same for all.
  6. Restart the computer.
  7. At restart, windows will auto configure the appropriate drivers.
And, Disable USB Selective Suspense too.
USB Selective Suspend - Turn On or Off

For the devices, first, detach all the USB devices other than the keyboard and mouse.
Then, Update the drivers for them all, including the keyboard and mouse, if any third party drivers are installed for them.

Upload a screenshot of Speccy summery tab, after say 30 minutes of computer run. Clean the air vents, fan grills.

And, we need to know what happens when Driver Verifier is enabled.
My System SpecsSystem Spec

 Ongoing BSOD caused by dxgmms1.sys

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