BSOD recovering from sleep or hibernate

Vantau · 02 Feb 2013

hello all
here is the problem I am getting on this HP dv6-6100 laptop with Win7 64 home premium

"Attempt to reset the display driver and recover from timeout failed" on the bluescreen
The laptop usually starts up fine from a cold start, however last time it did not.

problem has occurred ever since receiving this laptop, sealed refurbished from HP.

things I have tried:
updating ATI driver
uninstalling 50 HP programs except for driveguard
ran the diagnostic tools for HD and memory
SFC /SCANNOW

things I'm about to try:
uninstalling and reinstalling ATI driver
updating BIOS
more sfc /scannow attempts since I just read to do it up to 3 times

(unrelated I think, but this laptop also came with the escape key not working. also the mouse cursor jumps around randomly when typing, even after disabling tap and scroll options in the synaptics config. I'll have to buy a keyboard on ebay for $20 and hope it works, but better than sending it in - if I even could, since they won't update the warranty even though I bought it 1/5 and tried to get help from them 1/14. nice job HP)

anyway any help is greatly appreciated, I've spent many frustrating hours on google!

Arc · 02 Feb 2013

Hello Vantau.

Daemon Tools, Alcohol 120% and Power Archiver Pro uses SCSI Pass Through Direct (SPTD), which is a well known BSOD causer. Uninstall Daemon Tools at first. Then download SPTD standalone installer from Disk-Tools.com, and execute the downloaded file as guided below :

Double click to open it.
Click this button only:
If it is grayed out, as in the picture, there is no more SPTD in your system, and you just close the window.

Also, you are having a display/graphics related error.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa80082b8010, fffff88002d44410, 0, 2}

Unable to load image atikmpag.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for atikmpag.sys
*** ERROR: Module load completed but symbols could not be loaded for atikmpag.sys
Probably caused by : atikmpag.sys ( atikmpag+9410 )

Followup: MachineOwner
---------

Update your ATI/AMD display driver.
You can get it from the link in our forum, Latest AMD Catalyst Video Driver for Windows 7, or you may go to AMD Graphics Driver and Software and opt for Automatically Detect and Install the appropriate driver for your card.

During installation, you may opt for advanced installation, and install the display driver only, not the Catalyst Control Center.

Then follow it: STOP 0x116: VIDEO_TDR_ERROR troubleshooting

Let us know the results.

Vantau · 04 Feb 2013

Thank you very much.
first, what I tried was updating BIOS and uninstalling ATI driver. sleep mode worked after that a few times.

then, I tried installing the ATI driver under custom -> driver only (90 MB)
crash happened immediately.

I uninstalled the driver and now sleep/hibernate work fine. I'll leave it that way since videos seem to play fine.

thanks again for the help!

Arc · 04 Feb 2013

Probably it installed the generic display driver. Anyway, if there is any further crash, inform us with the reports :)