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BSOD fffffa8004af9028
Hello all. can you help an enthusiastic noob and his OAP friend cure a BSOD. My friends HP pavilion has recently started an intermittent BSOD. SOmetimes at startup and sometimes during use. Its not overheating and done loads of cleanups/ virus check etc. Ive recently taught myself how to grab the minidump file and open it, but now cant understand where its pointing me too. I have a sneaky feeling its the RAM but that is a total guess based on the fact its happened to me before. I'll paste the dump file here in the hope someone in the know can read it and advise where and how to look for a cure.
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17944.amd64fre.win7sp1_gdr.120830-0333
Machine Name:
Kernel base = 0xfffff800`03006000 PsLoadedModuleList = 0xfffff800`0324a670
Debug session time: Sun Feb 3 17:28:18.556 2013 (UTC + 0:00)
System Uptime: 0 days 0:00:55.617
Loading Kernel Symbols
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Loading User Symbols
Loading unloaded module list
....
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* *
* Bugcheck Analysis *
* *
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Use !analyze -v to get detailed debugging information.
BugCheck 124, {0, fffffa8004af9028, fa000000, 20e0f}
Probably caused by : hardware
Followup: MachineOwner
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0: kd> !analyze -v
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* *
* Bugcheck Analysis *
* *
*******************************************************************************
WHEA_UNCORRECTABLE_ERROR (124)
A fatal hardware error has occurred. Parameter 1 identifies the type of error
source that reported the error. Parameter 2 holds the address of the
WHEA_ERROR_RECORD structure that describes the error conditon.
Arguments:
Arg1: 0000000000000000, Machine Check Exception
Arg2: fffffa8004af9028, Address of the WHEA_ERROR_RECORD structure.
Arg3: 00000000fa000000, High order 32-bits of the MCi_STATUS value.
Arg4: 0000000000020e0f, Low order 32-bits of the MCi_STATUS value.
Debugging Details:
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BUGCHECK_STR: 0x124_GenuineIntel
CUSTOMER_CRASH_COUNT: 1
DEFAULT_BUCKET_ID: VISTA_DRIVER_FAULT
PROCESS_NAME: System
CURRENT_IRQL: f
STACK_TEXT:
fffff800`00ba8a98 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KeBugCheckEx
STACK_COMMAND: kb
FOLLOWUP_NAME: MachineOwner
MODULE_NAME: hardware
IMAGE_NAME: hardware
DEBUG_FLR_IMAGE_TIMESTAMP: 0
FAILURE_BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_BUS
BUCKET_ID: X64_0x124_GenuineIntel_PROCESSOR_BUS
Followup: MachineOwner
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0: kd> lmvm hardware
start end module name
I opened this dump file on my machine after copying it from his if that makes any difference. Thank you very much in advance if someone can help. You'll make an old man and his helpful assistant very happy.
cheers all
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