Dell 1764 random BSODs (ntkrnpamp.exe, crcdisk.sys)

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  1. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #21

    Alright. Have you followed the link on the post above?
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  3. brumgav
    Posts : 30
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
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       New #22

    I've dragged the sliders on CrystalDiskInfo as per the post you linked for me and now the screenshot is as below.
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  4. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #23

    Looks good :)
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  6. brumgav
    Posts : 30
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #24

    Seagate short test passed..Just running long test...with 2hr50 to go.

    HDD is Toshiba so tried the Toshiba/Futijsu Diagnostic in Windows but it wouldn't let me select the device to test so might need to download the DOS bootable diagnostic instead.

    Thanks for the help.

    Gavin
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  7. brumgav
    Posts : 30
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
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       New #25

    Toshiba/Fujitsu Diagnotic will not allow be to select the drive in Windows and the DOS version says its incompatible with x64 Windows so maybe I'm doing that wrong.

    SeaTools short and long test both passed with no errors.

    I ran CHKDSK a few days ago and no errors were found.

    Going to begin checking the RAM sticks now individually to see if anything comes up.

    Gavin
    Last edited by brumgav; 09 Feb 2013 at 13:31. Reason: Spelling mistake
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  8. brumgav
    Posts : 30
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
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       New #26

    1st stick in memory slot 1 completed 6 passes with no errors. Swapped stick 1 with stick 2 but using the same memory slot, currently done 4 passes with no errors. What does seem strange is this memory stick seems to be taking longer to test. 2GB stick and so far 3 hours for 5 passes.

    I'm sure the 1st stick only took about 2 hours to complete all 6 passes!!! Not certain though.
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  10. brumgav
    Posts : 30
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
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       New #27

    So I've done some extensive RAM tests in MemTest86+ with one of the tests completing 20 passes without finding any errors. All in all, the RAM tests have gone on for approx a total of 16 hours without finding any errors.

    So I switched off and reinstalled all the RAM and rebooted but straight away I got a BSOD, this has happened repeated now about 8 times and I'm unable to load windows. I'm getting the BSOD or reboots whilst Windows is loading, just a few seconds into it in fact. I get the BSOD even when I try and boot in safe mode or when I try startup repair, even tried to access last known good configuration but again got a BSOD there too.

    I don't know what to do now, any ideas?
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  11. brumgav
    Posts : 30
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
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       New #28

    I've managed to get the laptop started. I took out the RAM stick that was last tested (for 10 hours) and it booted up straight away but then rebooted once windows was fully loaded after about 20 seconds.

    Its currently running so I'm not sure if what I have done has helped at all? The CPU area was quite hot after all the ram testing but I checked on Speccy just and the CPU temp was 58 degrees
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  12. brumgav
    Posts : 30
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       New #29

    I left the laptop off all day thinking it may be a overheating problem but just started it up and had a BSOD within a few minutes. I've attached the log.
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  13. koolkat77
    Posts : 15,026
    Windows 10 Home 64Bit
       New #30

    1. Click on User CP on the top right of this page
    2. Click on Edit System Spec
    3. Fill in your computer specs


    I suspect hardware in your case. What's the status of warranty?

    Perform a Clean Boot:

    Upload a screenshot of Summary tab using speccy:

    Make scans with the following:

    -Kaspersky TDSSKiller

    -ESET online scanner

    Make scans with the tools listed in this tutorial as well:

    Have you checked for dust & debris? If not, clean the system free from dust. Check if you have to apply some thermal paste on the CPU.

    Unplug any external devices from the system and be sure that you're not running out of hard drive space.

    Let us know the results.
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