BSOD on Windows 7 Don't know the exact reason


  1. Posts : 4
    Windows 7 Ultimate x64
       #1

    BSOD on Windows 7 Don't know the exact reason


    Hello all at SevenForums,

    Bellow is my system information. The system is not too old (6-7 months), seems strange to get a BSOD.


    Let me know if anybody needs more info to help me out

    The required SF Diagnostics has been attached in the zip file.
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Welcome to SevenForums.

    Please remove the following with Revo Uninstaller Free. Use Advanced mode to uninstall so you're allowed to remove registry leftover of the program.
    Code:
    Start Menu\Programs\Quick Heal Internet Security	Public:Start Menu\Programs\Quick Heal Internet Security	Public

    Please use Microsoft Security Essentials for the time being.

    Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.

    Perform a System File Check:
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type SFC /scannow

    Full tutorial here:

    Disk Check on your hard drive for file system errors and bad sectors on it:

    Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.

    Install all updates including Service Pack 1:

    Here are the usual causes of your bug checks:
    Code:
    BugCheck 7F, 
    STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP  
    
    Usual causes:  Memory corruption, Hardware (memory in particular), 
    Overclocking failure, Installing a faulty or mismatched hardware 
    (especially memory) or a failure after installing it, 3rd party firewall, 
    Device drivers, SCSI/network/BIOS updates needed, Improperly seated cards, 
    Incompatible storage devices, Overclocking, Virus scanner, Backup tool, 
    Bad motherboard, Missing Service Pack
    
    BugCheck E1, 
    STOP 0x000000E1: WORKER_THREAD_RETURNED_AT_BAD_IRQL  
    
    Usual causes:  Device driver
    Let us know if this has helped in anyway.

    BSOD BUGCHECK SUMMARY

    Code:
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\Yusra\Downloads\SF_06-02-2013\SF_06-02-2013\020613-28017-01.dmp]
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    System Uptime: 0 days 0:10:27.313
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
    BugCheck 7F, {8, 80050033, 406f8, fffff8000327e204}
    BugCheck Info:  UNEXPECTED_KERNEL_MODE_TRAP (7f)
    BUGCHECK_STR:  0x7f_8
    DEFAULT_BUCKET_ID:  VERIFIER_ENABLED_VISTA_MINIDUMP
    PROCESS_NAME:  System
    FAILURE_BUCKET_ID:  X64_0x7f_8_VRFK_nt!KiDoubleFaultAbort+b2
    CPUID:        "Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz"
    MaxSpeed:     2300
    CurrentSpeed: 2294
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
    Loading Dump File [C:\Users\Yusra\Downloads\SF_06-02-2013\SF_06-02-2013\020613-33774-01.dmp]
    Windows 7 Kernel Version 7600 MP (8 procs) Free x64
    Built by: 7600.16385.amd64fre.win7_rtm.090713-1255
    System Uptime: 0 days 1:13:48.653
    Probably caused by : ntkrnlmp.exe ( nt!IopProcessWorkItem+0 )
    BugCheck E1, {fffff800035c5504, 2, fffffa800799b820, fffffa800799b820}
    BugCheck Info: WORKER_THREAD_RETURNED_AT_BAD_IRQL (e1)
    BUGCHECK_STR:  0xE1
    FAILURE_BUCKET_ID:  X64_0xE1_nt!IopProcessWorkItem+0
    PROCESS_NAME:  System
    CPUID:        "Intel(R) Core(TM) i7-3610QM CPU @ 2.30GHz"
    MaxSpeed:     2300
    CurrentSpeed: 2294
    ииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииииии``
      My Computer


  3. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #3

    Hey there,
    will check on the suggested steps and update here

    thanks
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Good luck, keep us updated.
      My Computer


  5. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #5

    Hello,

    after removing Quick Heal, no BSOD as yet. hopefully its solved. It was my perception that BSOD is a driver issue.
    hope for the best.

    thanks.
      My Computer


  6. Posts : 15,026
    Windows 10 Home 64Bit
       #6

    No problem. Let us know how things are after a week. :)
      My Computer


  7. Posts : 4
    Windows 7 Ultimate x64
    Thread Starter
       #7

    no BSOD ever-since QuickHeal was removed! I would conclude that, it was just the "anti-virus" which loaded the system and hence the BSOD
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

       Tip

    • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner


    Just post if you have them again :)
      My Computer


 

  Related Discussions
Our Sites
Site Links
About Us
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

й Designer Media Ltd
All times are GMT -5. The time now is 05:06.
Find Us