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Windows 7: BSOD often playing Games (Civ5, COD MW3) 0x0000003b

06 Feb 2013   #1

Windows 7 Ultimate x64
BSOD often playing Games (Civ5, COD MW3) 0x0000003b


SYSTEM_SERVICE_EXCEPTION+ ntoskrnl.exe+7efc0 is the error displayed cannot seem to put the culprit to rest

Had 4 of these over last two months each time playing games, each time memtested overnight- passed
done various checks all seem to get nowhere these usually happen after about a couple of hours into the games and then play for weeks on end without problems

Drivers - i hope/believe all are up to date - read a few times this above error is related to a graphics driver

Antivirus Microsoft security essentials - scanned Full -Nothing found

any Help on getting to the bottom of this would be appreciated

My System SpecsSystem Spec
06 Feb 2013   #2
x BlueRobot


My System SpecsSystem Spec
06 Feb 2013   #3

Windows 7 Ultimate x64

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->

Validation Code: 0
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-8T4YH-KM9TB-4PY2W
Windows Product Key Hash: WoIzABGnhIILQfDi6my3D0qPYn4=
Windows Product ID: 00426-OEM-8992662-00016
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {E5444F9C-5FC8-4B68-9C01-810B218568BC}(1)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.120830-0333
TTS Error: 
Validation Diagnostic: 
Resolution Status: N/A

Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002

Windows XP Notifications Data-->
Cached Result: N/A, hr = 0x80070002
File Exists: No
Version: N/A, hr = 0x80070002
WgaTray.exe Signed By: N/A, hr = 0x80070002
WgaLogon.dll Signed By: N/A, hr = 0x80070002

OGA Notifications Data-->
Cached Result: N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
OGAExec.exe Signed By: N/A, hr = 0x80070002
OGAAddin.dll Signed By: N/A, hr = 0x80070002

OGA Data-->
Office Status: 109 N/A
OGA Version: N/A, 0x80070002
Signed By: N/A, hr = 0x80070002
Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3

Browser Data-->
Proxy settings: N/A
User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
Download signed ActiveX controls: Prompt
Download unsigned ActiveX controls: Disabled
Run ActiveX controls and plug-ins: Allowed
Initialize and script ActiveX controls not marked as safe: Disabled
Allow scripting of Internet Explorer Webbrowser control: Disabled
Active scripting: Allowed
Script ActiveX controls marked as safe for scripting: Allowed

File Scan Data-->

Other data-->
Office Details: <GenuineResults><MachineData><UGUID>{E5444F9C-5FC8-4B68-9C01-810B218568BC}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010100.1.0.001</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-4PY2W</PKey><PID>00426-OEM-8992662-00016</PID><PIDType>2</PIDType><SID>S-1-5-21-1791959029-290890049-3292668388</SID><SYSTEM><Manufacturer>MSI</Manufacturer><Model>MS-7640</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V22.5</Version><SMBIOSVersion major="2" minor="7"/><Date>20121012000000.000000+000</Date></BIOS><HWID>057F3A07018400F6</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM><OEMID>MSI_NB</OEMID><OEMTableID>MEGABOOK</OEMTableID></OEM><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  

Spsys.log Content: 0x80070002

Licensing Data-->
Software licensing service version: 6.1.7601.17514

Name: Windows(R) 7, Ultimate edition
Description: Windows Operating System - Windows(R) 7, OEM_SLP channel
Activation ID: 7cfd4696-69a9-4af7-af36-ff3d12b6b6c8
Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
Extended PID: 00426-00178-926-600016-02-2057-7601.0000-3372012
Installation ID: 013250322265020956293910000172216634059833008964353174
Processor Certificate URL:
Machine Certificate URL:
Use License URL:
Product Key Certificate URL:
Partial Product Key: 4PY2W
License Status: Licensed
Remaining Windows rearm count: 3
Trusted time: 06/02/2013 21:29:59

Windows Activation Technologies-->
HrOffline: 0x00000000
HrOnline: 0x00000000
HealthStatus: 0x0000000000000000
Event Time Stamp: 1:23:2013 10:49
ActiveX: Registered, Version: 7.1.7600.16395
Admin Service: Registered, Version: 7.1.7600.16395
HealthStatus Bitmask Output:

HWID Data-->

OEM Activation 1.0 Data-->

OEM Activation 2.0 Data-->
BIOS valid for OA 2.0: yes
Windows marker version: 0x20001
OEMID and OEMTableID Consistent: yes
BIOS Information: 
  ACPI Table Name    OEMID Value    OEMTableID Value
  APIC            ALASKA        A M I
  FACP            ALASKA        A M I
  HPET            ALASKA        A M I
  MCFG            ALASKA        A M I
  SSDT            AMD           POWERNOW
  BGRT            ALASKA        A M I
  SLIC            MSI_NB        MEGABOOK
My System SpecsSystem Spec

06 Feb 2013   #4
x BlueRobot


Could you explain why you have a Sony Retail key for a custom build?
My System SpecsSystem Spec
06 Feb 2013   #5

Windows 7 Ultimate x64

are you saying my copy of windows 7 x64 is the reason for the bsod? without the implication of the above?
My System SpecsSystem Spec
06 Feb 2013   #6
x BlueRobot


Yes, it seems some hacker tools may have been used, your Windows license points to OEM_SLP key which means that it only comes pre-installed with Sony computers.
My System SpecsSystem Spec
06 Feb 2013   #7

Windows 7 Ultimate x64

Please close the thread im going to reinstall
My System SpecsSystem Spec

 BSOD often playing Games (Civ5, COD MW3) 0x0000003b

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