BSOD Several times a day

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  1. opchiasm
    Posts : 10
    Windows 7 Professional
       New #1

    BSOD Several times a day


    Thanks in advance for any help. I hope I properly followed all rules for posting here.

    I have a one-week old Dell XPS 8500 that is crashing several times a day. Shortly after getting it, I turned off UAC. Several days later I reset UAC to the recommended setting. I suspect UAC problems may have something to do with the issue?
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  3. Golden
    Posts : 19,383
    Windows 10 Pro x64 ; Xubuntu x64
       New #2

    Code:
    *******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

DRIVER_POWER_STATE_FAILURE (9f)
A driver is causing an inconsistent power state.
Arguments:
Arg1: 0000000000000003, A device object has been blocking an Irp for too long a time
Arg2: fffffa800d19aa10, Physical Device Object of the stack
Arg3: fffff80000b9c3d8, Functional Device Object of the stack
Arg4: fffffa801c5fd760, The blocked IRP

Debugging Details:
------------------


DRVPOWERSTATE_SUBCODE:  3

IMAGE_NAME:  pci.sys

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7928f

MODULE_NAME: pci

FAULTING_MODULE: fffff88000fbb000 pci

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  VISTA_DRIVER_FAULT

BUGCHECK_STR:  0x9F

PROCESS_NAME:  System

    Hi,

    Are all the device drivers updated - especially graphics card? Please run Windows Update and report back.

    Regards,
    Golden
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  4. opchiasm
    Posts : 10
    Windows 7 Professional
    Thread Starter
       New #3

    Thanks very much for looking at my information.

    I ran Windows Update and it did install 6 updates. It reports that my video driver is up to date.

    I forgot that I had installed a firewire PCe card after receiving the new computer. There's nothing connected, but I got it to use with an analog-digital video convertor I have from many years ago. I came across some issues with Windows 7 and firewire when I searched Google. In particular, I found this from 2009:

    1- Click the Start Button, type devmgmt.msc in the “Start Search” box and press Enter.
    2- Expand the "IEEE 1394 Bus Host Controllers" node in the device tree on the right hand pane
    3- Right click the host controller node select "Update driver software ..."
    4- Select "Browse my computer for driver software"
    5- Select "let me pick from a list of device driver on my computer ..." and Check the box before “Show compatible hardware”.
    6. Choose the second option---1394 OHCI Compliant Host Controller (Legacy), and click next to update the driver.

    My driver is listed as TI 1394 OHCI Compliant Host Controller. Do you think I should try switching as per above?

    Thanks again.
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  6. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #4

    Took a quick peek at your crash dump I may be able to provide a bit more information:

    Code:
    kd> !irp fffffa801c5fd760
Irp is active with 4 stacks 3 is current (= 0xfffffa801c5fd8c0)
 No Mdl: No System Buffer: Thread 00000000:  Irp stack trace.  
     cmd  flg cl Device   File     Completion-Context
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
 [  0, 0]   0  0 00000000 00000000 00000000-00000000    

            Args: 00000000 00000000 00000000 00000000
>[ 16, 2]   0 e1 fffffa8017cc3050 00000000 fffff80003312200-fffffa801a6de9c0 Success Error Cancel pending
          Unable to load image \SystemRoot\system32\DRIVERS\Rt64win7.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for Rt64win7.sys
*** ERROR: Module load completed but symbols could not be loaded for Rt64win7.sys
 \Driver\RTL8167    nt!PopSystemIrpCompletion
            Args: 00015400 00000000 00000005 00000003
 [  0, 0]   0  0 00000000 00000000 00000000-fffffa801a6de9c0    

            Args: 00000000 00000000 00000000 00000000
    It looks like its your Realtek network card driver that's causing the problem had a look at the time stamp and it could definitely use an update:

    Code:
    Rt64win7    Wed Nov 23 10:00:40 2011 (4ecd0a98)    000a8444    None    Rt64win7.sys
    you can update the drivers from here:

    http://www.realtek.com.tw/downloads/...&GetDown=false
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  7. opchiasm
    Posts : 10
    Windows 7 Professional
    Thread Starter
       New #5

    When I open device manager, it says the drivers are up to date and the date listed is 12/26/2012.
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  8. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #6

    Down load the one off the site that i circled in the picture It is newer than the one you have installed.
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  10. opchiasm
    Posts : 10
    Windows 7 Professional
    Thread Starter
       New #7

    Will try it. Thanks a million for your continued help. I really appreciate your time and trouble.
      My Computer
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  11. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #8

    We are happy to help.
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  12. opchiasm
    Posts : 10
    Windows 7 Professional
    Thread Starter
       New #9

    I ran the installation and got the successfully installed message. When I check in Device Manager, it indicates the same driver date, 12/26/12.
      My Computer
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  13. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #10

    interesting you may need to uninstall the driver that is currently installed then follow this tutorial before installing the new driver:

    Drivers - Clean Left over Files after Uninstalling
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