Bad Pool Header BSOD


  1. BlwBebopKid
    Posts : 3
    Windows 7 Home Premium SP1 64-bit
       New #1

    Bad Pool Header BSOD


    This has happened several times. Usually the only thing I have open is web browsers.

    This has happened with Firefox open, but most recently with Chrome open.

    I have a Dell Inspiron N7010 with 6 GB RAM
    Windows 7 Home Premium SP1 64-bit
      My Computer
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  3. BlwBebopKid
    Posts : 3
    Windows 7 Home Premium SP1 64-bit
    Thread Starter
       New #2

    Trying to add the zip file with the diagnostic info to the thread.

    Attachment 254359
      My Computer
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  4. Dinesh
    Posts : 8,476
    Windows® 8 Pro (64-bit)
       New #3

    5 out of 7 BSOD dumps points towards the driver ntoskrnl.exe

    Description of ntoskrnl.exe : Driver Reference Table - ntoskrnl.exe

    Code:
    ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

MODULE_NAME: nt

FAULTING_MODULE: fffff80003258000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  503f82be

FAULTING_IP: 
+0
00000000`77b3138a ??              ???

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x1

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff800032d6569 to fffff800032d6fc0

STACK_TEXT:  
fffff880`08048a68 fffff800`032d6569 : 00000000`00000001 00000000`77b3138a 00000000`00000000 00000000`0000ffff : nt+0x7efc0
fffff880`08048a70 00000000`00000001 : 00000000`77b3138a 00000000`00000000 00000000`0000ffff fffff880`08048ca0 : nt+0x7e569
fffff880`08048a78 00000000`77b3138a : 00000000`00000000 00000000`0000ffff fffff880`08048ca0 fffffa80`054e9880 : 0x1
fffff880`08048a80 00000000`00000000 : 00000000`0000ffff fffff880`08048ca0 fffffa80`054e9880 00000000`00000000 : 0x77b3138a


STACK_COMMAND:  kb

FOLLOWUP_IP: 
nt+7efc0
fffff800`032d6fc0 48894c2408      mov     qword ptr [rsp+8],rcx

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  nt+7efc0

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  ntoskrnl.exe

BUCKET_ID:  WRONG_SYMBOLS

Followup: MachineOwner
---------
    Enable Driver Verifier to get some more information about the faulty driver.
      My Computer
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  6. BlwBebopKid
    Posts : 3
    Windows 7 Home Premium SP1 64-bit
    Thread Starter
       New #4

    After running the Verifier


    With the verifier turned on, Windows 7 would never complete the boot up without a BSOD. I did a system restore to get back in.

    Here's the new dump info: Attachment 254421


    Thanks so much for helping me with my problem.
      My Computer
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  7. Dinesh
    Posts : 8,476
    Windows® 8 Pro (64-bit)
       New #5

    Uninstall any anti virus/firewall program for the time being.

       Tip
    Replace your existing anti virus with Microsoft Security Essentials - Microsoft Windows


    Code:
    ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

FAULTING_MODULE: fffff8000325a000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce7a665

BUGCHECK_STR:  0xc9_23b

DRIVER_VERIFIER_IO_VIOLATION_TYPE:  23b

FAULTING_IP: 
HIDCLASS+2710
fffff880`02fe9710 48895c2410      mov     qword ptr [rsp+10h],rbx

FOLLOWUP_IP: 
HIDCLASS+2710
fffff880`02fe9710 48895c2410      mov     qword ptr [rsp+10h],rbx

IRP_ADDRESS:  fffff98008fccdc0

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8000375f3dc to fffff800032d8fc0

STACK_TEXT:  
fffff880`033c40e8 fffff800`0375f3dc : 00000000`000000c9 00000000`0000023b fffff880`02fe9710 fffff980`08fccdc0 : nt+0x7efc0
fffff880`033c40f0 00000000`000000c9 : 00000000`0000023b fffff880`02fe9710 fffff980`08fccdc0 00000000`00000000 : nt+0x5053dc
fffff880`033c40f8 00000000`0000023b : fffff880`02fe9710 fffff980`08fccdc0 00000000`00000000 fffff800`0338a1e8 : 0xc9
fffff880`033c4100 fffff880`02fe9710 : fffff980`08fccdc0 00000000`00000000 fffff800`0338a1e8 00000000`0000023b : 0x23b
fffff880`033c4108 fffff980`08fccdc0 : 00000000`00000000 fffff800`0338a1e8 00000000`0000023b fffff800`0376947a : HIDCLASS+0x2710
fffff880`033c4110 00000000`00000000 : fffff800`0338a1e8 00000000`0000023b fffff800`0376947a fffff800`0375d9f0 : 0xfffff980`08fccdc0


STACK_COMMAND:  kb

SYMBOL_STACK_INDEX:  4

SYMBOL_NAME:  HIDCLASS+2710

FOLLOWUP_NAME:  MachineOwner

MODULE_NAME: HIDCLASS

IMAGE_NAME:  HIDCLASS.SYS

BUCKET_ID:  WRONG_SYMBOLS

Followup: MachineOwner
---------
    Another issue is possibly due to the out dated video card/DirectX driver.

    Code:
    ADDITIONAL_DEBUG_TEXT:  
You can run '.symfix; .reload' to try to fix the symbol path and load symbols.

MODULE_NAME: dxgmms1

FAULTING_MODULE: fffff80003259000 nt

DEBUG_FLR_IMAGE_TIMESTAMP:  4ce799c1

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

FAULTING_IP: 
dxgmms1+20251
fffff880`055a3251 488b01          mov     rax,qword ptr [rcx]

EXCEPTION_RECORD:  fffff880045ba8f8 -- (.exr 0xfffff880045ba8f8)
ExceptionAddress: fffff880055a3251 (dxgmms1+0x0000000000020251)
   ExceptionCode: c0000005 (Access violation)
  ExceptionFlags: 00000000
NumberParameters: 2
   Parameter[0]: 0000000000000000
   Parameter[1]: 000000000003f600
Attempt to read from address 000000000003f600

CONTEXT:  fffff880045ba150 -- (.cxr 0xfffff880045ba150)
rax=0000000000000000 rbx=fffff8a013d10549 rcx=000000000003f600
rdx=fffff8a007910a10 rsi=fffffa800b391b70 rdi=0000000000000001
rip=fffff880055a3251 rsp=fffff880045bab30 rbp=fffffa800a487000
 r8=0000000000000000  r9=00000000000000c8 r10=fffff8800558f2b4
r11=fffffa800aa298f0 r12=0000000000000000 r13=0000000000000000
r14=0000000000000001 r15=fffff880045baca0
iopl=0         nv up ei pl nz na po nc
cs=0010  ss=0000  ds=002b  es=002b  fs=0053  gs=002b             efl=00010206
dxgmms1+0x20251:
fffff880`055a3251 488b01          mov     rax,qword ptr [rcx] ds:002b:00000000`0003f600=????????????????
Resetting default scope

CUSTOMER_CRASH_COUNT:  1

DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT

BUGCHECK_STR:  0x7E

CURRENT_IRQL:  0

LAST_CONTROL_TRANSFER:  from fffff8a013d10549 to fffff880055a3251

STACK_TEXT:  
fffff880`045bab30 fffff8a0`13d10549 : fffffa80`0b391b70 00000000`00000000 00000000`00000005 00000000`00000001 : dxgmms1+0x20251
fffff880`045bab38 fffffa80`0b391b70 : 00000000`00000000 00000000`00000005 00000000`00000001 00000000`00000000 : 0xfffff8a0`13d10549
fffff880`045bab40 00000000`00000000 : 00000000`00000005 00000000`00000001 00000000`00000000 fffff880`055badc0 : 0xfffffa80`0b391b70


FOLLOWUP_IP: 
dxgmms1+20251
fffff880`055a3251 488b01          mov     rax,qword ptr [rcx]

SYMBOL_STACK_INDEX:  0

SYMBOL_NAME:  dxgmms1+20251

FOLLOWUP_NAME:  MachineOwner

IMAGE_NAME:  dxgmms1.sys

STACK_COMMAND:  .cxr 0xfffff880045ba150 ; kb

BUCKET_ID:  WRONG_SYMBOLS

Followup: MachineOwner
---------
    Download the latest drivers for your display card
    1. Click Start Menu
    2. Right Click My Computer/Computer
    3. Click Manage
    4. Click Device Manager from the list on the left
    5. Expand Display adapters
    6. Do the following for each adapter (in case you have multiple display cards)
    7. Right click the adapter
    8. Click Uninstall (do not click OK in the dialog box that pops up after hitting Uninstall)
    9. Put a tick in Delete driver software for this device (if this option is available, otherwise just hit OK) and hit OK
    10. Restart your computer after uninstalling drivers for all display cards
    11. Install the latest driver for the display cards once Windows starts



    Also, its worth looking at this guide: http://windows.microsoft.com/en-US/w...s-with-DirectX
    Last edited by Dinesh; 10 Feb 2013 at 03:20. Reason: Added DirectX guide
      My Computer
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