BSOD twice in one night: seems related to Supreme Commander

Tavar · 09 Feb 2013

Okay, like the thread title implies, I've had 2 BSOD tonight, and I think they're related. One occurred in the first few minutes of a Supreme Commander:Forged Alliance game(during which my computer lagged heavily for an unknown reason). This one had a driver flagged as a reasons, DRiver_IRQL_NOT_LESS_OR_EQUAL .

The second was the more troubling. It was another game, and one where my internet seemed to cut out completely, and essentially freezing the game(I had to CTRL ALT Del the game closed). When trying to fix my internet, I found myself unable to disconnect from the network I was connected to, nor was I able to open the network sharing center at all. When I tried running the router set-up disk, I triggered another BSOD, without any driver stated as the reason. Both seemed to have a similar error code though.

Pretty lost here, so any help would be appreciated.

Arc · 10 Feb 2013

Hello Tavar.

It is caused by Etron USB 3.0 Extensible Host Controller Driver.

Code:

*******************************************************************************
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
*******************************************************************************

Use !analyze -v to get detailed debugging information.

BugCheck D1, {ffffffffffffffe3, 2, 0, fffff88002c93faa}

*** WARNING: Unable to verify timestamp for EtronXHCI.sys
*** ERROR: Module load completed but symbols could not be loaded for EtronXHCI.sys
Probably caused by : EtronXHCI.sys ( EtronXHCI+8faa )

Followup: MachineOwner
---------

And the driver is somehow old.

Code:

fffff880`02c8b000 fffff880`02c9ac00   EtronXHCI T (no symbols)           
    Loaded symbol image file: EtronXHCI.sys
    Image path: \SystemRoot\System32\Drivers\EtronXHCI.sys
    Image name: EtronXHCI.sys
    Timestamp:        Sat Jan 29 03:16:43 2011 (4D433943)
    CheckSum:         0001BA95
    ImageSize:        0000FC00
    Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4

Try to update it from the manufacturer's site.

Free up the startup.

Click on the Start button
Type “msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the “Startup” tab.
Deselect all items other than the antivirus.
Apply > OK
Accept the restart.

Let us know the results.