BSOD in sleep mode and when display shuts off error d1


  1. Posts : 3
    Windows 7 HP
       #1

    BSOD in sleep mode and when display shuts off error d1


    After waking my pc up from sleep mode and my display shuts off I will sometimes find windows recover from a unexcepted error.( My pc will shutdown while in sleep mode or when the display shuts off.)
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2
      My Computer


  3. Posts : 3
    Windows 7 HP
    Thread Starter
       #3

    BSOD reply instructions


    I had done what you have asked.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    Problematic software:
    Code:
    Start Menu\Programs\PC Tools Security	Public:Start Menu\Programs\PC Tools Security	Public
    Not the best security software. It contributes in BSOD-s. Please uninstall it with Revo Uninstallers free version. Uninstall in advance mode to delete left over registry of the program.

    Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
    Microsoft Security Essentials.

    Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
       Warning
    Do not start the free trial of Malware Bytes; remember to deselect that option when prompted.

    Run a full scan with both (separately) once downloaded, installed and updated.

    Drivers:
    Please update or reinstall this driver:

    Link & Description: Driver Reference Table - Rt64win7.sys

    Code:
    lmvm Rt64win7
    start             end                 module name
    fffff880`05541000 fffff880`055e8000   Rt64win7 T (no symbols)           
        Loaded symbol image file: Rt64win7.sys
        Image path: \SystemRoot\system32\DRIVERS\Rt64win7.sys
        Image name: Rt64win7.sys
        Timestamp:        Thu Feb 16 11:39:50 2012 (4F3C96A6)
        CheckSum:         000AE838
        ImageSize:        000A7000
        Translations:     0000.04b0 0000.04e4 0409.04b0 0409.04e4
    Sometimes drivers remain, not completely uninstalled. Follow this tutorial for complete removal of drivers of the particular program:
    Perform a System File Check to check the integrity of all protected Windows 7 :
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type SFC /scannow

    Full tutorial here:


    Disk Check on your hard drive for file system errors and bad sectors on it.

    Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.


    BUG CHECK SUMMARY
    Code:
    **************[WarguySevenForums\SF_11-02-2013\020913-16489-01.dmp]**************
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck D1, {28, 2, 0, fffff880017366fd}
    
    Probably caused by : NETIO.SYS ( NETIO!RtlCopyBufferToMdl+1d )
    
    Followup: MachineOwner
    ---------
    
    2: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    DRIVER_IRQL_NOT_LESS_OR_EQUAL (d1)
    An attempt was made to access a pageable (or completely invalid) address at an
    interrupt request level (IRQL) that is too high.  This is usually
    caused by drivers using improper addresses.
    If kernel debugger is available get stack backtrace.
    Arguments:
    Arg1: 0000000000000028, memory referenced
    Arg2: 0000000000000002, IRQL
    Arg3: 0000000000000000, value 0 = read operation, 1 = write operation
    Arg4: fffff880017366fd, address which referenced memory
    
    Debugging Details:
    ------------------
    
    
    READ_ADDRESS: GetPointerFromAddress: unable to read from fffff80002efc100
    GetUlongFromAddress: unable to read from fffff80002efc1c0
     0000000000000028 Nonpaged pool
    
    CURRENT_IRQL:  2
    
    FAULTING_IP: 
    NETIO!RtlCopyBufferToMdl+1d
    fffff880`017366fd 448b5228        mov     r10d,dword ptr [rdx+28h]
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    BUGCHECK_STR:  0xD1
    
    PROCESS_NAME:  System
    
    TRAP_FRAME:  fffff880033a06f0 -- (.trap 0xfffff880033a06f0)
    NOTE: The trap frame does not contain all registers.
    Some register values may be zeroed or incorrect.
    rax=fffff880033a0910 rbx=0000000000000000 rcx=0000000000000000
    rdx=0000000000000000 rsi=0000000000000000 rdi=0000000000000000
    rip=fffff880017366fd rsp=fffff880033a0880 rbp=fffff880033a09b0
     r8=00000000ffffffbc  r9=0000000000000044 r10=0000000000000000
    r11=fffffa800755c4f0 r12=0000000000000000 r13=0000000000000000
    r14=0000000000000000 r15=0000000000000000
    iopl=0         nv up ei pl zr na po nc
    NETIO!RtlCopyBufferToMdl+0x1d:
    fffff880`017366fd 448b5228        mov     r10d,dword ptr [rdx+28h] ds:00000000`00000028=????????
    Resetting default scope
    
    LAST_CONTROL_TRANSFER:  from fffff80002ccc569 to fffff80002cccfc0
    
    FOLLOWUP_IP: 
    NETIO!RtlCopyBufferToMdl+1d
    fffff880`017366fd 448b5228        mov     r10d,dword ptr [rdx+28h]
    
    SYMBOL_STACK_INDEX:  3
    
    SYMBOL_NAME:  NETIO!RtlCopyBufferToMdl+1d
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: NETIO
    
    IMAGE_NAME:  NETIO.SYS
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  5034f6a0
    
    FAILURE_BUCKET_ID:  X64_0xD1_NETIO!RtlCopyBufferToMdl+1d
    
    BUCKET_ID:  X64_0xD1_NETIO!RtlCopyBufferToMdl+1d
    
    Followup: MachineOwner
    ---------
    Code:
    kd> K
    Child-SP          RetAddr           Call Site
    fffff880`033a05a8 fffff800`02ccc569 nt!KeBugCheckEx
    fffff880`033a05b0 fffff800`02ccb1e0 nt!KiBugCheckDispatch+0x69
    fffff880`033a06f0 fffff880`017366fd nt!KiPageFault+0x260
    fffff880`033a0880 fffff880`019460fc NETIO!RtlCopyBufferToMdl+0x1d
    fffff880`033a08e0 fffff880`019122e8 tcpip! ?? ::FNODOBFM::`string'+0x1d0ff
    fffff880`033a0950 fffff880`01903b34 tcpip!TcpTcbCarefulDatagram+0x1a98
    fffff880`033a0b00 fffff880`01902aea tcpip!TcpTcbReceive+0x694
    fffff880`033a0cb0 fffff880`0190408b tcpip!TcpMatchReceive+0x1fa
    fffff880`033a0e00 fffff880`018fc067 tcpip!TcpPreValidatedReceive+0x36b
    fffff880`033a0ed0 fffff880`018fbbda tcpip!IppDeliverListToProtocol+0x97
    fffff880`033a0f90 fffff880`018fb1d9 tcpip!IppProcessDeliverList+0x5a
    fffff880`033a1030 fffff880`018f8f3f tcpip!IppReceiveHeaderBatch+0x23a
    fffff880`033a1110 fffff880`018f8532 tcpip!IpFlcReceivePackets+0x64f
    fffff880`033a1310 fffff880`0196beaa tcpip!FlpReceiveNonPreValidatedNetBufferListChain+0x2b2
    fffff880`033a13f0 fffff800`02cd8c48 tcpip! ?? ::FNODOBFM::`string'+0x4ff22
    fffff880`033a1440 fffff880`018f8092 nt!KeExpandKernelStackAndCalloutEx+0xd8
    fffff880`033a1520 fffff880`016f20eb tcpip!FlReceiveNetBufferListChain+0xb2
    fffff880`033a1590 00000000`00000000 ndis!ndisMIndicateNetBufferListsToOpen+0xdb
    Let us know the results with further BSOD reports if any.
      My Computer


  5. Posts : 15,026
    Windows 10 Home 64Bit
       #5

    Did the steps help?
    Any new BSOD reports?
      My Computer


  6. Posts : 3
    Windows 7 HP
    Thread Starter
       #6

    We so far none yet. I think its was that antivirus software. I go it cheap from a download site wonder if that was it.
      My Computer


  7. Posts : 15,026
    Windows 10 Home 64Bit
       #7

    Ok, wait for another week and update the thread if you get BSODs
      My Computer


  8. Posts : 15,026
    Windows 10 Home 64Bit
       #8

       Tip

    • If your problem is solved please use the Mark this thread as solved link at the top of your thread or down on the left corner

      My Computer


 

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