I keep getting freezing screen while playing WoW or watching videos on Youtube. Looking in the System Events i found an error in the "nvUpdatusService". I tried to find something related with my issue with google, but I didn't find anything.
I attached the SF diagnostic results, and the error code is 0x80800000000.
Thank you for help.
Welcome.
There are no new BSOD dumps, please follow this tutorial: Dump Files - Configure Windows to Create on BSOD and configure the system to output small memory dump files.
What antivirus software do you use? I assume Avira? Please remove it using: Avira AntiVir Removal Tool - Download
Or Revo Uninstaller free: Download Revo Uninstaller Freeware - Free and Full Download - Uninstall software, remove programs, solve uninstall problems
Make scans with the following:
-Kaspersky TDSSKiller
-ESET online scanner
Microsoft Security Essentials.
Recommended from a strict BSOD perspective, compatibility & stability compared to other antiviruses/internet security software. It is free and lightweight:-
- Microsoft Security Essentials - Free Antivirus for Windows
- Malwarebytes : Malwarebytes Anti-Malware removes malware including viruses, spyware, worms and trojans, plus it protects your computer
- Good and Free system security combination.
- How to Scan Your Computer With Multiple Antivirus Programs - How-To Geek
WarningDo not start the free trial of Malware Bytes; remember to deselect that option when prompted.
Run a full scan with both (separately) once downloaded, installed and updated.
Perform a System File Check to check the integrity of all protected Windows 7 :
- Click on the start
- Type CMD on Search
- Left click and Run as Administrator
- Type SFC /scannow
Full tutorial here:
Disk Check on your hard drive for file system errors and bad sectors on it.
Reduce items at start-up. Nothing except anti-virus is required plus improves the time for logging in windows.
Let us know the results and further BSOD reports.
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