BSOD while browsing with Chrome - why?


  1. Posts : 23
    Windows 7 64 bit Home Premium
       #1

    BSOD while browsing with Chrome - why?


    Hi,

    I'd really appreciate it if someone could look over these files and see if you can find the reason why my PC got a BSOD.

    I haven't got a BSOD in about a year so this is really unusual, which is why I'd like to find out what caused it.

    Attachment 256218
      My Computer


  2. Posts : 15,026
    Windows 10 Home 64Bit
       #2

    Code:
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    Use !analyze -v to get detailed debugging information.
    
    BugCheck 7F, {8, 80050031, 6f8, fffff80002ecaf18}
    
    Probably caused by : ntkrnlmp.exe ( nt!KiDoubleFaultAbort+b2 )
    
    Followup: MachineOwner
    ---------
    
    3: kd> !analyze -v
    *******************************************************************************
    *                                                                             *
    *                        Bugcheck Analysis                                    *
    *                                                                             *
    *******************************************************************************
    
    UNEXPECTED_KERNEL_MODE_TRAP (7f)
    This means a trap occurred in kernel mode, and it's a trap of a kind
    that the kernel isn't allowed to have/catch (bound trap) or that
    is always instant death (double fault).  The first number in the
    bugcheck params is the number of the trap (8 = double fault, etc)
    Consult an Intel x86 family manual to learn more about what these
    traps are. Here is a *portion* of those codes:
    If kv shows a taskGate
            use .tss on the part before the colon, then kv.
    Else if kv shows a trapframe
            use .trap on that value
    Else
            .trap on the appropriate frame will show where the trap was taken
            (on x86, this will be the ebp that goes with the procedure KiTrap)
    Endif
    kb will then show the corrected stack.
    Arguments:
    Arg1: 0000000000000008, EXCEPTION_DOUBLE_FAULT
    Arg2: 0000000080050031
    Arg3: 00000000000006f8
    Arg4: fffff80002ecaf18
    
    Debugging Details:
    ------------------
    
    
    BUGCHECK_STR:  0x7f_8
    
    CUSTOMER_CRASH_COUNT:  1
    
    DEFAULT_BUCKET_ID:  WIN7_DRIVER_FAULT
    
    PROCESS_NAME:  steam.exe
    
    CURRENT_IRQL:  0
    
    LAST_CONTROL_TRANSFER:  from fffff80002ebe1e9 to fffff80002ebec40
    
    STACK_TEXT:  
    fffff880`02fdbce8 fffff800`02ebe1e9 : 00000000`0000007f 00000000`00000008 00000000`80050031 00000000`000006f8 : nt!KeBugCheckEx
    fffff880`02fdbcf0 fffff800`02ebc6b2 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiBugCheckDispatch+0x69
    fffff880`02fdbe30 fffff800`02ecaf18 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!KiDoubleFaultAbort+0xb2
    fffff880`0a524000 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : nt!MmAccessFault+0x8
    
    
    STACK_COMMAND:  kb
    
    FOLLOWUP_IP: 
    nt!KiDoubleFaultAbort+b2
    fffff800`02ebc6b2 90              nop
    
    SYMBOL_STACK_INDEX:  2
    
    SYMBOL_NAME:  nt!KiDoubleFaultAbort+b2
    
    FOLLOWUP_NAME:  MachineOwner
    
    MODULE_NAME: nt
    
    IMAGE_NAME:  ntkrnlmp.exe
    
    DEBUG_FLR_IMAGE_TIMESTAMP:  50e79935
    
    FAILURE_BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    BUCKET_ID:  X64_0x7f_8_nt!KiDoubleFaultAbort+b2
    
    Followup: MachineOwner
    ---------
    Code:
    STOP 0x0000007F: UNEXPECTED_KERNEL_MODE_TRAP 
    
    Usual causes:  Memory corruption, Hardware (memory in particular), Overclocking 
    failure, Installing a faulty or mismatched hardware (especially memory) or a 
    failure after installing it, 3rd party firewall, Device drivers, SCSI/network/
    BIOS updates needed, Improperly seated cards, Incompatible storage devices, 
    Overclocking, Virus scanner, Backup tool, Bad motherboard, Missing Service Pack
    If you are overclocking your system, please return all overclocked components to their stock speeds. If the BSOD's are found not to be caused by the overclock, you can re-overclock the components once we have finished the diagnostics.
    This is overclocking software and can lead to system instability and BSOD's. Please reset all components to their stock speeds and then remove the software.
    Code:
    Start Menu\Programs\MSI Afterburner	ELIO-PC\ELIO:Start Menu\Programs\MSI Afterburner	ELIO-PC\ELIO
    Start Menu\Programs\MSI Afterburner\SDK	ELIO-PC\ELIO:Start Menu\Programs\MSI Afterburner\SDK	ELIO-PC\ELIO
    For monitoring the heat/celsius of the system, use Speccy or HWMonitor:

    Make scans with the following:

    -Kaspersky TDSSKiller

    -ESET online scanner

    Perform a System File Check to check the integrity of all protected Windows 7 :
    1. Click on the start
    2. Type CMD on Search
    3. Left click and Run as Administrator
    4. Type
      Code:
      SFC /scannow

    Full tutorial here:

    Take memtest. Run for 8 passes and test each stick in a know good slot for an additional 6 passes.

       Note
    Pay close attention to part 3 of the tutorial in order to rule out the faulty stick.

       Information
    Errors are sometimes found after 8 passes.

       Tip
    Do this test overnight, before going to bed.

    If Memtest86+ does not find any errors with ram run Windows Memory Diagnostics for 7-8 passes following its tutorial:
    Let us know the results.
      My Computer


  3. Posts : 23
    Windows 7 64 bit Home Premium
    Thread Starter
       #3

    Thanks koolkat, really great help!

    It would make sense that it is my memory that is the cause here as I had the exact same problem around a year ago which I fixed by increasing my memory voltage. I haven't touched any setting in the BIOS since then so maybe one of my memory modules is becoming faulty - I will run the memory tests and hopefully I can figure this out.

    Thanks again I really appreciate it.
      My Computer


  4. Posts : 15,026
    Windows 10 Home 64Bit
       #4

    No problem. Look forward to the results :)
      My Computer


  5. Posts : 23
    Windows 7 64 bit Home Premium
    Thread Starter
       #5

    Ok I've already run into something strange with Windows Memory Diagnostic.

    I ran 8 passes of the standard test and no errors were found.

    However when I run an extended test it'll always get stuck on 21% of the first pass. I can still press buttons like F1 to go into the options but it is really sluggish. Even when I just press the caps lock key on my keyboard it takes 2 seconds for the light on my keyboard to turn on - which is something that happens instantly usually.

    Basically it gets stuck on 21% (I left it on 21% for 1 hour before giving up) and my PC becomes sluggish - but doesn't freeze.

    Is this a sign of bad RAM or is the diagnostic tool at fault?

    P.S. I'll be running memtest86 when I go to bed in a few hours.
      My Computer


  6. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #6

    You could try either updating Chrome or removing it from your system, run CCleaner's registry cleaner at default settings, reboot and download and reinstall the newest version of Chrome.

    I think Windows memory diag tool is buggy and not very helpful. Memtest will give better results, if you get even one error, stop the test and go to the next step, i.e. testing RAM in different slots.
      My Computer


  7. Posts : 23
    Windows 7 64 bit Home Premium
    Thread Starter
       #7

    After running memtest twice, 10 passes each time and it not picking up any errors I decided to just re-install chrome and lower a couple of my RAM timings in the BIOS.

    So far my PC has been running flawlessly, so I'm going to mark this as solved.

    Thanks for the help Britton and Koolkat!
      My Computer


  8. Posts : 24,479
    Windows 7 Ultimate X64 SP1
       #8

    You're welcome and enjoy it.
      My Computer


 

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