BSOD ntoskrnl.exe then atikmdag.sys errors. Please help! - wyles

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  1. Posts : 16
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #11

    Here is the information I got from the Microsoft Genuine Advantage Diagnostic Tool

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: N/A, hr = 0x8007043c
    Windows Product Key: *****-*****-G8FVF-37KJ3-QXH4P
    Windows Product Key Hash: rCSuajFfrJPE6hpOH0QiYat1nfo=
    Windows Product ID: 00359-232-7343911-86942
    Windows Product ID Type: 5
    Windows License Type: Retail
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {227B5B2E-75BE-4665-B83E-F7FF1D0DF235}(3)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 109 N/A
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files (x86)\Mozilla Firefox\firefox.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{227B5B2E-75BE-4665-B83E-F7FF1D0DF235}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-QXH4P</PKey><PID>00359-232-7343911-86942</PID><PIDType>5</PIDType><SID>S-1-5-21-1355069355-179563548-1826450633</SID><SYSTEM><Manufacturer>MICRO-STAR INTERNATIONAL CO.,LTD</Manufacturer><Model>MS-7501</Model></SYSTEM><BIOS><Manufacturer>American Megatrends Inc.</Manufacturer><Version>V1.12</Version><SMBIOSVersion major="2" minor="5"/><Date>20100824000000.000000+000</Date></BIOS><HWID>7CB83607018400F8</HWID><UserLCID>0409</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>Pacific Standard Time(GMT-08:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>109</Result><Products/><Applications/></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    On a computer running Microsoft Windows non-core edition, run 'slui.exe 0x2a 0x8007043C' to display the error text.
    Error: 0x8007043C 
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 2:10:2013 18:28
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Not Registered - 0x8007043c
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LgAAAAEABAABAAAAAAAAAAAAAgABAAEAln0SiSS5Sm+emlTyEDO+dYwlfpHI9A==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            082410        APIC1301
      FACP            082410        FACP1301
      SRAT            082410        OEMSRAT 
      MCFG            082410        OEMMCFG 
      OEMB            082410        OEMB1301
      SRAT            082410        OEMSRAT 
      TEPH            082410        OEMHPET
      My Computer


  2. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #12

    thanks, I'm asking for help on the MGSdiag output.
      My Computer


  3. Posts : 16
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #13

    carwiz said:
    fffff880`0480b000 fffff880`053be000 atikmdag T (no symbols)
    Loaded symbol image file: atikmdag.sys
    Image path: \SystemRoot\system32\DRIVERS\atikmdag.sys
    Image name: atikmdag.sys
    Timestamp: Fri Nov 16 14:18:02 2012 (50A69F7A)
    CheckSum: 00B65E3C

    atikmdag.sys tried to write to an invalid memory address. Check for driver updates to your ATI Radeon. Be sure to download drivers from the OEM site. Don't rely on third party sites for drivers.
    I did download the installer. I had not updated those drivers since having done my repair installation yesterday. I uninstalled the default driver in safe mode and that seemed to allow me to log into my account normally (non safe mode) without a BSOD since I could not load the video driver updates in safe mode. I then updated the drivers and rebooted. So far, so good, but the benchmark for me is if the computer goes more than two days without a blue screen. So far, every time I've tried something it seems more like a cheap band aid. I'll still await any other responses on what to to based on the information I submitted on my initial post.
    Oh, and i hadn't said it yet...thank you.
      My Computer


  4. Posts : 16
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #14

    Slartybart said:
    thanks, I'm asking for help on the MGSdiag output.
    More than willing to try anything to keep my computer running well.
      My Computer


  5. Posts : 6,458
    x64 (6.3.9600) Win8.1 Pro & soon dual boot x64 (6.1.7601) Win7_SP1 HomePrem
       #15

    A few more housekeeping tasks while we wait for MGAdiag analysis

    Run the following MS Fixit:



    Fix this problem
    Microsoft Fix it 50267

    To reset the Hosts file back to the default automatically, click the Fix it button or link, click Run in the File Download dialog box, and then follow the steps in the Fix it wizard.
    Please update your forum system specs - use theEasy System Specs link in my sig, so you don't have to type in in.

    Please PUBLISH a Speccy report (publish on Speccy file menu) and post the URL you get back in a new post here.

    These things will help everyone understand your system better.

    Thanks,

    Bill
    .
      My Computer


  6. Posts : 16
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #16

    Finally able to log into computer without safe mode again...

    Applied fix it that you posted.
    Updated forum system specs with the link in your sig.
    Speccy report found at: http://speccy.piriform.com/results/2...2cX5w6jH7P8pHj
      My Computer

  7.    #17

    Work through these Troubleshooting Steps for Windows 7 particularly establishing a Clean Boot with only AV starting with Win7, checking the logs and System Resources for clues, running all Important and Optional Windows Updates after enabling Automatically deliver drivers via Windows Update (Step 3).

    I would also consider getting a perfect install following these same steps for Clean Reinstall - Factory OEM Windows 7. Set up yourself as passworded Administrator then other family members as Standard Users so that they cannot download/install from questionable sites or change settings without your permission.
      My Computer


  8. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #18

    The Key in use is an MSDN Key from a not-for-resale MSDN account.
    Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so.
    You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key (all they are trying to do is to get past the 45-day claims window or avoid you sending the evidence of their crimes to the authorities)

    Please read the following posts.... .................................

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    and

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

    see also this post....

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9


    Also - have a look at this video....


    http://www.youtube.com/watch?v=hzqNNiOM0cs

    You may be able to get a complimentary copy of the OS from Microsoft - fill in the Counterfeit report here...
    http://www.microsoft.com/en-gb/howtotell/default.aspx

      My Computer


  9. Posts : 16
    Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
    Thread Starter
       #19

    NoelDP said:
    The Key in use is an MSDN Key from a not-for-resale MSDN account.
    Unless you are an MSDN subscriber, you are not entitled to use the Key – and whoever sold it to you was not entitled to do so.
    You need to claim an immediate refund from the vendor - do NOT accept the offer of a new key (all they are trying to do is to get past the 45-day claims window or avoid you sending the evidence of their crimes to the authorities)

    Please read the following posts.... .................................

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/a2444f34-0aff-4f29-a8ac-67e28b0c0285

    and

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/309bb621-92d5-43d6-98c1-2bb51b35607f

    The pirates have got VERY good at this over the past few years, as the price of equipment for manufacturing the packages drops, and as factories open in less well-policed countries.

    see also this post....

    http://social.microsoft.com/Forums/en-US/genuinewindows7/thread/46a58748-5a64-41ff-b7f4-f6d3b47beca9


    Also - have a look at this video....


    http://www.youtube.com/watch?v=hzqNNiOM0cs

    You may be able to get a complimentary copy of the OS from Microsoft - fill in the Counterfeit report here...
    http://www.microsoft.com/en-gb/howtotell/default.aspx
    Thanks for the info. Interesting youtube video, but the guy recording sounds incredibly nerdy and condescending. Either way, thank you. I am a current MSDN subscriber via my law enforcement work as I was working as a pseudo tech guy. I'm not anymore, but I am still a subscriber until, I think another year and a half..(don't exactly remember). A lot of neat keys available through the service, many of which I never used. Such is life. But yes, the keys are mine and were not sold to me. As I stated in a post earlier, the original discs I used for installing the OS were lost in a move to another house over the summer. But the key is legit. Thanks for your concern.
      My Computer


  10. Posts : 21,482
    Win 7 x64 Home Premium (and x86 VirtualBox VM)/Win10
       #20

    That's fine then:)
    Carry on, constable
    (sorry - couldn't resist that one.)

    I'd suggest running an SFC scan and CheckSUR, and see if they point up any file system problems...

    If you follow the Windows Update Posting Instructions it'll give us the data.


      My Computer


 
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