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Windows 7: BSOD usb related

11 Feb 2013   #1
aa87bb

win 7 64bit
 
 
BSOD usb related

Hi,

I get a bsod every time i reconnect my usb keyboard and mouse usually it will freeze for a few seconds then bsod moments after reconnecting the usb keyboard + mouse.Once it reboots its fine, the following error logs are from the last three times this has occurred:


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80001EDB280
BCP3: FFFFF8801821FEB0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

/////////////////////////////////////////////////////////////

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000094
BCP2: FFFFF8801855CE4E
BCP3: FFFFF8801B5AA628
BCP4: FFFFF8801B5A9E80
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
////////////////////////////////////////////////

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 3b
BCP1: 00000000C0000005
BCP2: FFFFF80001E96280
BCP3: FFFFF880181D3EB0
BCP4: 0000000000000000
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1


My System SpecsSystem Spec
.
11 Feb 2013   #2
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

please do the following:

Enable driver verifier and allow it to crash your computer then upload the new files:

Driver Verifier - Enable and Disable

Tip: If you cant boot windows normally after enabling driver verifier boot in to safe mode and then disable driver verifier.

Next please run Memtest86+ and let it run for at least 8 passes:

RAM - Test with Memtest86+
My System SpecsSystem Spec
11 Feb 2013   #3
Saurabh A

Windows 7 64bit
 
 

Hi aa87bb,

Apart from the steps shared by Dsprague, you may also want to try the following 'Microsoft Hotfix' to see if that helps: Stop error code 0x0000003B (SYSTEM_SERVICE_EXCEPTION) on a computer that is running Windows 7 or Windows Server 2008 R2 when you use some IEEE 1394 devices

Hope this helps.
My System SpecsSystem Spec
.

12 Feb 2013   #4
aa87bb

win 7 64bit
 
 

Hi again enabled driver verifier booted to desktop and within seconds its crashed to a unresponsive black screen.Went into safe mode disabled and attached updated crash logs.

Ran memtest86+ for a few hours no errors.
My System SpecsSystem Spec
12 Feb 2013   #5
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

It looks like it didn't generate a new dump file please inure that your computer is configured to generate minidumps but following this tutorial to step six:

Dump Files - Configure Windows to Create on BSOD

Then once you are sure it is configured properly please run verifier again. Also please follow the advice Saurabh A gave.
My System SpecsSystem Spec
12 Feb 2013   #6
aa87bb

win 7 64bit
 
 

Quote   Quote: Originally Posted by Dsprague View Post
It looks like it didn't generate a new dump file please inure that your computer is configured to generate minidumps but following this tutorial to step six:

Dump Files - Configure Windows to Create on BSOD

Then once you are sure it is configured properly please run verifier again. Also please follow the advice Saurabh A gave.
Just checked system properties -> startup and recovery and all the tick boxes are already ticked under system failure and write debugging information is set to "kernel memory dump".



Regarding that hotfix that Saurabh A posted I ran it and it said "the update is not applicable to your computer" .
My System SpecsSystem Spec
13 Feb 2013   #7
aa87bb

win 7 64bit
 
 

What can i do next to solve this problem ?
My System SpecsSystem Spec
13 Feb 2013   #8
Dsprague

Microsoft Community Contributor Award Recipient

Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
 
 

Try running memtest86+ for at least 8 passes:

RAM - Test with Memtest86+

Tip: Do this over night it will take a long time.
My System SpecsSystem Spec
13 Feb 2013   #9
Saurabh A

Windows 7 64bit
 
 

Hi aa87bb,

'STOP 0x0000003B' could occur due to system services, device drivers or a failing memory.

If the test on memory passes, you may try a 'clean startup' to see if that helps: Perform a clean startup to determine whether background programs are interfering with your game or program

If the issue persists, you may also try updating/re-installing 'display drivers'.

Hope this helps.
My System SpecsSystem Spec
Reply

 BSOD usb related




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