Intermittent BSOD or just black screen

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  1. Posts : 7
    Win 7 64bit Home Premium
       #1

    Intermittent BSOD or just black screen


    I built this PC for a friend and it seemed to run fine for about 6 months, now every few weeks it goes into an intermittent crash cycle. I've tried updating drivers, testing hard drive and ram etc and it seems to run ok for a while but eventually the crashing returns.

    Its running win7 Home Prem 64bit

    Can anyone help please?
      My Computer


  2. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #2
      My Computer


  3. Posts : 7
    Win 7 64bit Home Premium
    Thread Starter
       #3

    Code:
    Diagnostic Report (1.9.0027.0):
    -----------------------------------------
    Windows Validation Data-->
    
    Validation Code: 0
    Cached Online Validation Code: 0x0
    Windows Product Key: *****-*****-QYQ9V-RMGWT-Q743D
    Windows Product Key Hash: DIUdJYAIKmVMy5uqc91WwUsWicI=
    Windows Product ID: 00359-OEM-9803215-38956
    Windows Product ID Type: 8
    Windows License Type: COA SLP
    Windows OS version: 6.1.7601.2.00010300.1.0.003
    ID: {C4219966-A67C-4832-A406-1FD2771AB9C8}(1)
    Is Admin: Yes
    TestCab: 0x0
    LegitcheckControl ActiveX: N/A, hr = 0x80070002
    Signed By: N/A, hr = 0x80070002
    Product Name: Windows 7 Home Premium
    Architecture: 0x00000009
    Build lab: 7601.win7sp1_gdr.120830-0333
    TTS Error: 
    Validation Diagnostic: 
    Resolution Status: N/A
    
    Vista WgaER Data-->
    ThreatID(s): N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    
    Windows XP Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    File Exists: No
    Version: N/A, hr = 0x80070002
    WgaTray.exe Signed By: N/A, hr = 0x80070002
    WgaLogon.dll Signed By: N/A, hr = 0x80070002
    
    OGA Notifications Data-->
    Cached Result: N/A, hr = 0x80070002
    Version: N/A, hr = 0x80070002
    OGAExec.exe Signed By: N/A, hr = 0x80070002
    OGAAddin.dll Signed By: N/A, hr = 0x80070002
    
    OGA Data-->
    Office Status: 100 Genuine
    Microsoft Office Home and Student 2007 - 100 Genuine
    OGA Version: N/A, 0x80070002
    Signed By: N/A, hr = 0x80070002
    Office Diagnostics: 025D1FF3-364-80041010_025D1FF3-229-80041010_025D1FF3-230-1_025D1FF3-517-80040154_025D1FF3-237-80040154_025D1FF3-238-2_025D1FF3-244-80070002_025D1FF3-258-3_E2AD56EA-765-d003_E2AD56EA-766-0_E2AD56EA-134-80004005
    
    Browser Data-->
    Proxy settings: N/A
    User Agent: Mozilla/4.0 (compatible; MSIE 8.0; Win32)
    Default Browser: C:\Program Files\Internet Explorer\iexplore.exe
    Download signed ActiveX controls: Prompt
    Download unsigned ActiveX controls: Disabled
    Run ActiveX controls and plug-ins: Allowed
    Initialize and script ActiveX controls not marked as safe: Disabled
    Allow scripting of Internet Explorer Webbrowser control: Disabled
    Active scripting: Allowed
    Script ActiveX controls marked as safe for scripting: Allowed
    
    File Scan Data-->
    
    Other data-->
    Office Details: <GenuineResults><MachineData><UGUID>{C4219966-A67C-4832-A406-1FD2771AB9C8}</UGUID><Version>1.9.0027.0</Version><OS>6.1.7601.2.00010300.1.0.003</OS><Architecture>x64</Architecture><PKey>*****-*****-*****-*****-Q743D</PKey><PID>00359-OEM-9803215-38956</PID><PIDType>8</PIDType><SID>S-1-5-21-1838704408-1665236019-1850687462</SID><SYSTEM><Manufacturer>BIOSTAR Group</Manufacturer><Model>N61PC-M2S</Model></SYSTEM><BIOS><Manufacturer>Phoenix Technologies, LTD</Manufacturer><Version>6.00 PG</Version><SMBIOSVersion major="2" minor="5"/><Date>20090903000000.000000+000</Date></BIOS><HWID>C1233E07018400FA</HWID><UserLCID>0809</UserLCID><SystemLCID>0409</SystemLCID><TimeZone>GMT Standard Time(GMT+00:00)</TimeZone><iJoin>0</iJoin><SBID><stat>3</stat><msppid></msppid><name></name><model></model></SBID><OEM/><GANotification/></MachineData><Software><Office><Result>100</Result><Products><Product GUID="{91120000-002F-0000-0000-0000000FF1CE}"><LegitResult>100</LegitResult><Name>Microsoft Office Home and Student 2007</Name><Ver>12</Ver><Val>A577C966AF63F3C</Val><Hash>z/MDy54irXU0GkteCocNN2fvW/s=</Hash><Pid>81602-926-5906483-68687</Pid><PidType>1</PidType></Product></Products><Applications><App Id="16" Version="12" Result="100"/><App Id="18" Version="12" Result="100"/><App Id="1B" Version="12" Result="100"/><App Id="A1" Version="12" Result="100"/></Applications></Office></Software></GenuineResults>  
    
    Spsys.log Content: 0x80070002
    
    Licensing Data-->
    Software licensing service version: 6.1.7601.17514
    
    Name: Windows(R) 7, HomePremium edition
    Description: Windows Operating System - Windows(R) 7, OEM_COA_SLP channel
    Activation ID: 5e017a8a-f3f9-4167-b1bd-ba3e236a4d8f
    Application ID: 55c92734-d682-4d71-983e-d6ec3f16059f
    Extended PID: 00359-00196-032-138956-02-2057-7600.0000-2432012
    Installation ID: 007161173613053295908190724483738150505120755862638364
    Processor Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88338
    Machine Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88339
    Use License URL: http://go.microsoft.com/fwlink/?LinkID=88341
    Product Key Certificate URL: http://go.microsoft.com/fwlink/?LinkID=88340
    Partial Product Key: Q743D
    License Status: Licensed
    Remaining Windows rearm count: 4
    Trusted time: 12/02/2013 20:34:16
    
    Windows Activation Technologies-->
    HrOffline: 0x00000000
    HrOnline: 0x00000000
    HealthStatus: 0x0000000000000000
    Event Time Stamp: 11:29:2012 15:04
    ActiveX: Registered, Version: 7.1.7600.16395
    Admin Service: Registered, Version: 7.1.7600.16395
    HealthStatus Bitmask Output:
    
    
    HWID Data-->
    HWID Hash Current: LgAAAAEAAwABAAEAAAABAAAAAQABAAEA6GEgChwWkgBMf0jRYmu01JQHUs9A6Q==
    
    OEM Activation 1.0 Data-->
    N/A
    
    OEM Activation 2.0 Data-->
    BIOS valid for OA 2.0: yes, but no SLIC table
    Windows marker version: N/A
    OEMID and OEMTableID Consistent: N/A
    BIOS Information: 
      ACPI Table Name    OEMID Value    OEMTableID Value
      APIC            Nvidia        NVDAACPI
      FACP            Nvidia        NVDAACPI
      HPET            Nvidia        NVDAACPI
      MCFG            Nvidia        NVDAACPI
      SSDT            PTLTD         POWERNOW
      My Computer


  4. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #4

    everything looks ok there so moving right along. Pleas do the following:

    Update your Bios It is incredibly old and this can cause a wide variety of problems including a number of different types of BSODs.
    Code:
    BIOS Release Date             09/03/2009
    Next please uninstall AVG using the AVG removal tool and replace it with MSE and Mbam (this is for testing purposes only if it is found that AVG is not the problem you may reinstall it). Tip: when installing Mbam be sure to uncheck the box offering to start a free trial.

    Lastly please run Memetest86+ for at least 8 passes if not more:

    RAM - Test with Memtest86+

    Tip: do this over night it will take a long time.
      My Computer


  5. Posts : 7
    Win 7 64bit Home Premium
    Thread Starter
       #5

    Done all this, memtest been running since last night and done over 10 passes without error.
      My Computer


  6. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #6

    then let your system run normally for a while and see if you are still experiencing a crashes.
      My Computer


  7. Posts : 7
    Win 7 64bit Home Premium
    Thread Starter
       #7

    Wasn't there any errors in the logs i posted?
      My Computer


  8. Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       #8

    If you updated your Bios it may have alleviated the BSOD if not post the new logs here and we can continue trouble shooting.
      My Computer


  9. Posts : 7
    Win 7 64bit Home Premium
    Thread Starter
       #9

    Still crashing every few days
      My Computer


  10. Arc
    Posts : 35,373
    Microsoft Windows 10 Pro Insider Preview 64-bit
       #10

    The last crash dump as you uploaded is of 08-02-2013, so those are checked earlier.

    Make it sure that crash dump recording is properly configured.
    Follow it: Dump Files - Configure Windows to Create on BSOD
    Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

    Run Disc Cleanup (Start > All Programs> Accessories > System Tools > Disc CleanUp) to clean the old dumps; and wait for the next crash.

    After the next crash, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. Post it following the Blue Screen of Death (BSOD) Posting Instructions.
      My Computer


 
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