BSOD usb related


  1. aa87bb
    Posts : 4
    win 7 64bit
       New #1

    BSOD usb related


    Hi,

    I get a bsod every time i reconnect my usb keyboard and mouse usually it will freeze for a few seconds then bsod moments after reconnecting the usb keyboard + mouse.Once it reboots its fine, the following error logs are from the last three times this has occurred:


    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF80001EDB280
    BCP3: FFFFF8801821FEB0
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1

    /////////////////////////////////////////////////////////////

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 1000007e
    BCP1: FFFFFFFFC0000094
    BCP2: FFFFF8801855CE4E
    BCP3: FFFFF8801B5AA628
    BCP4: FFFFF8801B5A9E80
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
    ////////////////////////////////////////////////

    Problem signature:
    Problem Event Name: BlueScreen
    OS Version: 6.1.7601.2.1.0.768.3
    Locale ID: 1033

    Additional information about the problem:
    BCCode: 3b
    BCP1: 00000000C0000005
    BCP2: FFFFF80001E96280
    BCP3: FFFFF880181D3EB0
    BCP4: 0000000000000000
    OS Version: 6_1_7601
    Service Pack: 1_0
    Product: 768_1
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  3. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #2

    please do the following:

    Enable driver verifier and allow it to crash your computer then upload the new files:

    Driver Verifier - Enable and Disable

    Tip: If you cant boot windows normally after enabling driver verifier boot in to safe mode and then disable driver verifier.

    Next please run Memtest86+ and let it run for at least 8 passes:

    RAM - Test with Memtest86+
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  4. Saurabh A
    Posts : 544
    Windows 7 64bit
       New #3

    Hi aa87bb,

    Apart from the steps shared by Dsprague, you may also want to try the following 'Microsoft Hotfix' to see if that helps: Stop error code 0x0000003B (SYSTEM_SERVICE_EXCEPTION) on a computer that is running Windows 7 or Windows Server 2008 R2 when you use some IEEE 1394 devices

    Hope this helps.
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  6. aa87bb
    Posts : 4
    win 7 64bit
    Thread Starter
       New #4

    Hi again enabled driver verifier booted to desktop and within seconds its crashed to a unresponsive black screen.Went into safe mode disabled and attached updated crash logs.

    Ran memtest86+ for a few hours no errors.
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  7. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #5

    It looks like it didn't generate a new dump file please inure that your computer is configured to generate minidumps but following this tutorial to step six:

    Dump Files - Configure Windows to Create on BSOD

    Then once you are sure it is configured properly please run verifier again. Also please follow the advice Saurabh A gave.
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  8. aa87bb
    Posts : 4
    win 7 64bit
    Thread Starter
       New #6

    Dsprague said:
    It looks like it didn't generate a new dump file please inure that your computer is configured to generate minidumps but following this tutorial to step six:

    Dump Files - Configure Windows to Create on BSOD

    Then once you are sure it is configured properly please run verifier again. Also please follow the advice Saurabh A gave.
    Just checked system properties -> startup and recovery and all the tick boxes are already ticked under system failure and write debugging information is set to "kernel memory dump".



    Regarding that hotfix that Saurabh A posted I ran it and it said "the update is not applicable to your computer" .
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  10. aa87bb
    Posts : 4
    win 7 64bit
    Thread Starter
       New #7

    What can i do next to solve this problem ?
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  11. Dsprague
    Posts : 1,735
    Windows 7 enterprise 64 bit, Windows 7 Pro 64 bit ,Windows 8 64bit
       New #8

    Try running memtest86+ for at least 8 passes:

    RAM - Test with Memtest86+

    Tip: Do this over night it will take a long time.
      My Computer
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  12. Saurabh A
    Posts : 544
    Windows 7 64bit
       New #9

    Hi aa87bb,

    'STOP 0x0000003B' could occur due to system services, device drivers or a failing memory.

    If the test on memory passes, you may try a 'clean startup' to see if that helps: Perform a clean startup to determine whether background programs are interfering with your game or program

    If the issue persists, you may also try updating/re-installing 'display drivers'.

    Hope this helps.
      My Computer
    Quote Quote

 

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